Sherif Alaa Elden Ezaat
E-Commerce Operations Manager
Summary
Goal-oriented manager with distinguished experience in Operations Management industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Detailed E-Commerce Manager with 5 years of hands-on experience overseeing online seals .
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
E-Commerce Operations Manager
2S Home Wear
08.2018 - Current
- Managed revenue models, , operations support and customer engagement strategies.
- I opened a new branch in Morocco and managed its inventory, sales operations, and shipping processes.
- I worked on the ERP system (Odoo) and the e-commerce platform (Shopify). Additionally, I dealt with all shipping companies inside and outside Egypt (Aramex - Bosta - J&T - Mylerz).
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- I established a private shipping company for delivery within Greater Cairo and hired 15 couriers. We delivered approximately 80,000 orders and achieved a delivery success rate exceeding 95% .
- Established effective communication channels between internal stakeholders for smooth decision-making and execution of tasks.
- Improved overall customer satisfaction by streamlining e-commerce operations and optimizing order fulfillment processes.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Conducted regular audits of shipping procedures, identifying areas for improvement and implementing corrective actions.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules.
- Developed and maintained knowledgeable and productive team of employees.
- Integrated warehouse operations with existing and new business processes.
- Trained staff on operating procedures and company services.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Communicated with customers via email, over phone or in person to answer questions and provide latest merchandise information.
- Collaborated with [The Accounts Department] to manage supplier relationships, product inventory and purchasing across multiple companies.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Education
Bachelor's DegreeTourism And Hotels - Tourism And Travel Services Management
Future Academy
Cairo, Egypt 04.2001 -
Skills
Aftermarket Sales
Business Objective Analysis
Brand Marketing
Client Base Retention
Inventory Management
Customer Order Management
Client Relationship Management
Teamwork and Collaboration
Team building
Relationship Building
Shipping and Receiving Oversight
Problem-Solving
Timeline
E-Commerce Operations Manager
2S Home Wear
08.2018 - Current
Bachelor's DegreeTourism And Hotels - Tourism And Travel Services Management
Future Academy
04.2001 -