Sherif Alamir
Duty Manager
Alexandria
Summary
A motivated, award-winning, and innovative operations manager who fully understands how customers should be treated while impacting complex business challenges and delivering solutions and results, responsible individual with strong communication skills and work ethics besides being creative, focused and highly determined, I am willing to take responsibility and work independently At the same time, I can work great in teams. Being bilingual gives me the chance to function efficiently in both English and Arabic. My background and growing up experience has given me a deep insight in the culture and society together with a wider scope in the world of aviation. Exudes a consistent, confident attitude that regards all problems as opportunities to excel.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Airport Duty Manager
IMPERIAL AVIATION SERVICES - IAS
02.2019 - Current
- Monitor daily operations (check-in, boarding, baggage handling, ramp operations) to ensure efficiency and compliance with schedules.
- Assign roles, manage shift rotations, resolve conflicts, and ensure adequate staffing levels across departments
- Address passenger complaints, disruptions, and service failures promptly to maintain passenger satisfaction and brand reputation.
- Liaise with air traffic control (ATC), airlines, ground handlers, customs, and immigration to ensure seamless coordination.
- Optimize deployment of staff, equipment, and gates to minimize downtime and delays.
- Conduct audits, analyze KPIs (on-time performance, baggage handling accuracy), and implement corrective actions.
- Monitor operational expenses, manage overtime, and reduce waste while maintaining service quality.
- Identify training needs, organize sessions for staff, and ensure certification compliance (safety, security, operational procedures). As DCS system for Airline ( Go now – Altia – crane – baggage handling-passenger handling-AVSIC-World Tracer)
- Lead response to severe disruptions (weather, technical failures), including rebooking passengers and coordinating recovery plans.
- Collaborate with aviation authorities, customs, and health agencies during inspections or audits.
- Ensure third-party contractors (SLA) meet agreed-upon service standards
- Perform Load Distribution Form (LDF) duties, ensuring accurate weight and balance calculations.
Airport Duty Officer
Etihad Airways
06.2011 - 01.2019
- Conduct pre-flight briefings and communicate flight-specific details (load plans, special handling requirements) to staff.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Verify staff grooming uniform standards, and compliance with airport/airline protocols.
- Assign roles (ramp agents, baggage handlers, check-in staff, etc.) and ensure clarity on responsibilities.
- Supervise Turnaround Coordination (TRC) tasks (refueling, catering, cleaning, baggage/cargo loading) to meet turnaround time targets.
- Oversee arrival/departure gate procedures including boarding, disembarkation, and bridge/stairs coordination.
- Debrief staff post-flight addressing operational gaps, safety issues, and service inefficiencies.
- Supervise correct tagging, sorting, and reconciliation of baggage to prevent mishandling.
- · Processed payments securely for excess baggage fees or other charges as required by airline policies.
- Track availability and functionality of ground support equipment (GSE), such as tugs, belt loaders, and pushback tractors.
- - Resolve escalated passenger complaints (e.g., missed connections, lost luggage).
Check-in Agent
Air Arabia
05.2010 - 06.2011
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
- Collaborated with team members to maintain high-quality service standards during peak travel times.
- Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
- Prepared necessary reports on daily check-in activities, supporting management in identifying areas for improvement.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Checked baggage at gate and loaded onto ramp.
- Handling the transit passengers connecting to Air Arabia Egypt
- provide assistance to passengers at baggage reclaim areas as applicable; liaise with ramp agent for quick delivery of baggage and liaise with baggage service (lost and found section)
- Monitor handling of passenger’s baggage (continuous lifting, loading/unloading, sorting & transfer of Baggage ).
- Excess baggage target , on time performance target.
- Check customers baggage complies with dangerous goods restrictions
- Complete daily and monthly reports such as FHR and Sales Report .
Call Center Agent (Air Miles Programme)
Carlson Marketing Group
01.2008 - 05.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responsible for handling calls with regards to all enquires and information related to Etihad’s Guest Programme & Services , including general enquires and (OBE) Online Booking Engine Support
- Contribute to the generation of revenue and service of customers by providing a high quality, fast, efficient and friendly customer service for redemption, ticketing, fares and telephone sales queries.
- Action all incoming faxes, emails and correspondence pertaining to member enquiries (using the appropriate templates and ensure quality control of all out going documentation to clients.
Education
Bachelor of Accounting - Political Science
Alexandria University
Alexandria, Egypt 04.2001 -
Skills
Operational Oversight
Quality assurance
Sustainable Environmental Management
Investment Asset Management
Effective Time Management
Collaboration Development
Attention to detail
Analytical Problem-Solving
Timeline
Airport Duty Manager
IMPERIAL AVIATION SERVICES - IAS
02.2019 - Current
Airport Duty Officer
Etihad Airways
06.2011 - 01.2019
Check-in Agent
Air Arabia
05.2010 - 06.2011
Call Center Agent (Air Miles Programme)
Carlson Marketing Group
01.2008 - 05.2010
Bachelor of Accounting - Political Science
Alexandria University
04.2001 -
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