Sherif Bakr

• Develop, implement, and monitor operational plans to achieve organizational objectives
• Develop and implement manufacturing process improvement strategies to optimize production and reduce costs while maintaining quality
• Manage and oversee logistics and supply chain operations, including inventory management, procurement, and sales management
• Monitor and analyze performance metrics to improve efficiency, reduce waste, improve production quality, and increase profitability
• Build and maintain strong relationships with customers and suppliers through effective customer relationship management and communication
• Provide leadership and direction to cross-functional teams in Engineering, Human Resources, and
• Manufacturing to ensure their work aligns with company goals
• Drive continuous improvement initiatives to identify opportunities for growth, cost-saving, and process optimization
• Develop and implement new business development strategies to expand company's reach and market share
• Ensure compliance with regulatory requirements, environmental, and safety standards.

Achievements:

• Devised processes to boost long-term business success and increase profit levels
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
• Developed systems and procedures to improve operational quality and team efficiency

• Strategic thinker and capable to deliver distinctive services, while making themselves approachable and available to their associate, working collaboratively to address and resolve people and process issues
• Direct and assist development and implementation of Contact Center systems, which includes
• IPCC, Telephone Hard/Software, voice response units, and different modules
• Coordinate with operation and business units at the contact center
• Maintain Effective Communication with functional process partners to facilitate continuous flow of information
• Monitor and action upon complaints and exceptions handling, and report to Contact Center Manager
• Lead a team of customer service representatives and sales agents to deliver excellent customer service and sales performance
• Monitor and analyze team performance data to identify areas for improvement and develop action plans to drive continuous improvement
• Ensure customer satisfaction targets are met by coaching team members to deliver exceptional customer service
• Develop and implement customer relationship management (CRM) strategies to improve customer retention and loyalty
• Work closely with sales management to align sales strategies with customer service goals
• Collaborate with other departments, including inventory management, supply chain, and logistics management, to optimize business operations and ensure customer satisfaction
• Manage sales operations, including monitoring sales quotas, managing sales reports, and tracking and analyzing sales data
• Develop and implement new business development strategies to expand the company's reach and market share
• Provide regular reports to senior management on team performance, customer satisfaction, and sales performance.

• Control the car rental, leasing fleet & trucks
• Coordinate between car rental / leasing location, and group service to operate and maintain the fleet effectively
• Oversees all facets of the daily operations of the organizational unit, ensuring compliance with policies, and regulations
• Oversees activities cash flow condition in both automotive and rental fleet operations
• Obtain, quantifies, and reports condition of fleet usage and needs according to accepted practices, standards, and methods
• Participates in the development and implementation of companywide safety programs and in formulating associated maintenance strategies and policies
• Develops annual operation budgets and provides fiscal direction to the unit
• Directs and coordinates fleet operations and scheduling to ensure availability of vehicles and equipment
• Participates in development, implementation and maintenance of policies, objectives, short-and long- range planning, develops and implements projects and programs, to assist in accomplishment of established goals
• Performs miscellaneous job-related duties as assigned
• Follow up the availability for the customer and do all of the maintenance for the vehicles
• Do all the maintenance that the vehicle needs
• Follow with the companies and to be aware with the spare parts and know how to deal with the insurance companies
• Manage daily operations of all clients (individual, corporate- long & short term contracts)
• Follow-up on the car maintenance schedule on a timely manner
• Generate daily, weekly & monthly report for all operations and submit to the general manager
• Prepare monthly report to Kuwait Airways, Hotels, and Corporate etc
• And ensure that payments and invoices are matched
• Control all vehicles movement and maintain the driver’s performance level.

• Prepare profit and loss statements and monthly closing and cost accounting reports
• Reviews computer reports to identify and trace sources of error; makes necessary corrections
• Prepares variety of straightforward special and recurring accounting-related reports, summaries, financial statements, statistical reports and reconciliation
• Controls small petty cash fund; authorizes disbursement and fund replenishment; prepares necessary entries
• Monitor and review accounting and related system reports for accuracy and completeness
• Prepare and review budget, revenue, expense, payroll entries, invoices, and other accounting documents
• Explain billing invoices and accounting policies to staff, vendors and clients
• Supervise the input and handling of financial data and reports for the company's automated financial systems
• Interact with internal and external auditors in completing audits
• Performs or reviews specialized calculations related to posting and accounting functions.