Sherif ElShoubky
Store Manager
Cairo
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Hardworking employee enthusiastic about learning Sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Sales representative & Acting Senior
Vodafone Egypt
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Store Manager
Etisalat Misr
7 2008
- Responsible for day-to-day management of stores and effective supervision & management of the employees, also responsible for maintaining productivity, tracking inventory stock level
- Knowledge of either merchandise or non-merchandise and store offers is also essential, fully aware with relevant sales applications, attention to personal appearance is mandatory as manager is expected to look.
Supervisor
Etisalat Misr
Cairo, Cairo Governorate
05.2007 - 10.2011
- Oversaw daily operations of store, ensuring smooth workflow and timely completion of tasks 100%
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows between 21 employees
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions to handle 100% of customers inquiries and concerns
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collected, arranged, and input information into database system.
Sales Representative
Vodafone Egypt
Zagazig, Sharqia
05.2005 - 06.2007
- Retail sales skills by over 20+ of products
- Target analysis
- Exceeding monthly targets by achieving above 100%
- Quality standards by achieving above 95%
- Stock management by insuring to maintain minimum stock level and zero short or over stock
- Closing ratio by trying to exceed 15% from total store transaction
- Mail communication
Education
Bachelor of Social Work - Faculty of Social Work
Zagazig University
Banha, KB 09.2000 - 05.2003
Skills
MS office (Outlook, Word, Excel and PowerPoint)
Career Level
Mid Managerial Level
Honorsandawards
- Sales Achievements Award - Etisalat Egypt, 06/01/20
- Area Best Sales performance in May 2020, 11/01/20
- Sales Achievements Award - Etisalat Egypt, 11/01/20, The award was for high sales performance about Oct 2020 achievements.
- Performance Achievements - Etisalat Egypt, 01/01/21, Outstanding performance in year 2020 as my performance was exceeding expectations.
- Quality Achievements Award - Etisalat Egypt, 07/01/23, Outstanding performance in quality for mid-year
Residencelocation
Cairo
Militarystatus
Exempted
Personal Information
- Notice Period: Upon Request
- Date of Birth: 02/01/81
- Gender: Male
- Nationality: Egyptian
- Driving License: Egyptian
- Marital Status: Married
Languages
Arabic
Native language
Arabic
Proficient
C2
English
Advanced
C1
Timeline
Supervisor
Etisalat Misr
05.2007 - 10.2011
Sales Representative
Vodafone Egypt
05.2005 - 06.2007
Bachelor of Social Work - Faculty of Social Work
Zagazig University
09.2000 - 05.2003
Sales representative & Acting Senior
Vodafone Egypt
Store Manager
Etisalat Misr
7 2008
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