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SHERIF HANY THABET
Field Service Engineer
Cairo
Summary
Detail-oriented Biomedical Field Service Engineer with over 4 years of experience in the installation, maintenance, and repair of medical IVD and diagnostic equipment, including Immunoassay Analyzers, Hematology Analyzers, Clinical Chemistry Analyzers. Proven track record of performing preventive maintenance and troubleshooting complex technical issues, achieving a 95% first-time fix rate. Strong knowledge of regulatory compliance standards and safety protocols. Excellent communication and problem-solving skills, dedicated to delivering high-quality service and optimizing equipment performance in clinical environments. Eager to contribute technical expertise to enhance operational efficiency in a progressive healthcare organization.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Biomedical Field Service Engineer
MISREYA medical Co.
Cairo, Egypt, Cairo Governerate
1 2020 - Current
- Performed int uptime by 30%.
- Trained medical staff on equipment use and troubleshooting, resulting in 25% reduction in user-related service calls.
- Developed and implemented new tracking system for service requests, increasing response time by 20%.
- Increased customer loyalty with personalized training sessions on new equipment, ensuring clients could leverage technology effectively.nstallation, maintenance, and repair of over 200 medical IVD devices, improving equipme
- Facilitated knowledge sharing sessions within team, contributing to culture of continuous learning and improvement.
- Fostered safe working environment by adhering to strict safety protocols and promoting best practices among team members.
Maintenance Soldier
Qina Military Central
Qina, Qena
01.2018 - 01.2019
- Rated job performance for 25 subordinates providing timely and effective feedback
- Improved operational efficiency with meticulous maintenance of ARMY strategic lines.
Technical Support Engineer
EL-SHORBAGY medical co.
Cairo, Cairo Governorate
07.2017 - 12.2017
- Responsible for CAUSA device operation.
- Managed over 50 urgent calls per day.
Education
Bachelor of Engineering - Mechatronics And Industrial Robotics
EL-Minya University
Minya, Egypt 10.2012 - 01.2017
Skills
Technical Proficiency:
- Calibration and maintenance of medical equipment
- Troubleshooting and repair of IVD systems
- Electrical and mechanical systems knowledge
Diagnostic Skills:
- Proficiency in using diagnostic tools and software
- Ability to perform root cause analysis
Project Management:
- Experience in managing service projects and timelines
- Coordination with cross-functional teams
Customer Service:
- Strong communication and interpersonal skills
- Ability to train and educate medical staff on equipment use
Software Proficiency:
- Familiarity with data management systems and electronic health records (EHR)
- Experience with maintenance management software
Problem-Solving:
- Strong analytical skills for troubleshooting complex issues
- Ability to develop innovative solutions for technical problems
Field Service Experience
- Experience in on-site technical support and maintenance
- Willingness to travel for installations and repairs
Military Service
Completed
Personal Information
- Date of Birth: 11/01/93
- Gender: Male
Mobility
willing to relocate
Projects
Preventive Maintenance Program: Develop a comprehensive preventive maintenance checklist and schedule for biomedical equipment like IVD machines.
Training Module for New Engineers: Create an online training program that covers the basics of biomedical equipment maintenance, troubleshooting, and safety protocols. Incorporate interactive elements like quizzes and video demonstrations.
Equipment Troubleshooting Guide: Compile a comprehensive troubleshooting guide for common issues encountered with specific biomedical devices (e.g., CBC machines, centrifuges, ISE).
Patient Safety Checklist: Design a checklist or digital tool that ensures all safety standards and protocols are met during the installation and maintenance of biomedical equipment.
Customer Feedback Analysis: Implement a survey tool after service visits to gather customer feedback on the performance of biomedical equipment and the quality of service. Analyze the data to identify trends and areas for improvement.
Regulatory Compliance Documentation System: Create a digital repository for maintaining and managing compliance documentation for biomedical equipment. This could streamline audits and ensure that all documentation is up to date and easily accessible.
Sustainability in Biomedical Engineering: Investigate and propose eco-friendly practices for biomedical equipment maintenance and disposal, including recycling programs for obsolete devices and waste management strategies.
Additional Information
List of equipment available upon request
Software
Photoshop
Sketchup
Autocad
Solidworks
Proteus
Languages
Arabic
Native language
English
Advanced
C1
French
Elementary
A2
Timeline
Maintenance Soldier
Qina Military Central
01.2018 - 01.2019
Technical Support Engineer
EL-SHORBAGY medical co.
07.2017 - 12.2017
Bachelor of Engineering - Mechatronics And Industrial Robotics
EL-Minya University
10.2012 - 01.2017
Biomedical Field Service Engineer
MISREYA medical Co.
1 2020 - Current
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