Sherif Hussein
Cairo,C
Summary
A seasoned professional with 16 years of experience in Sales, Customer Service and Team Management within FMCG industry And Banking. Aspiring for senior management role at which I'll be able to add value.
To multi task and perform all sales& services related activities by managing existing and new customer relationship through banking product offers. To deepen relationships through cross. To deliver the unique experience to customers.
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational, and communication skills.
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Proficient Sales Supervisor with a knack for motivating sales team to increase overall performance. Well-versed in reports generation, purchase orders, product delivery and customer issues resolution. Qualified to hire, train and develop sales staff.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
Sales Supervisor
Inline Fashion Egy
01.2022 - Current
- Maintained retail networks and established ongoing communications.
- Researched various markets and prepared reports detailing each available market.
- Worked with marketing and promotions teams to plan brand marketing activities.
- Processed orders reorders and cancellations.
- Established sales objectives and held weekly staff meetings to discuss such objectives.
- Ensured optimal level of client support.
Sales Supervisor
MASAFI (Dubai)
Dubai
06.2018 - 11.2021
- Preparing daily workloads for staff & coordinating the daily allocation of work.
- Motivating the team to achieve high standards and KPI targets.
- Handling new client enquiries and acting as the face of the business.
- Dealing with and resolving problems and issues which arise.
- Working with the sales and distribution team to drive sales forward.
- Mentoring and training up junior and new staff.
- Monitoring & reporting on standards & performance targets.
- Arranging & chairing weekly team meetings, focusing on targets & achievements, implementing new initiatives.
- Praise team members and create a positive working environment.
- Ensuring all administrative and IT records are entered and updated correctly.
- Providing prompt and accurate information on individual performance.
- Identify new potential accounts which meet the required minimum standards to warrant Key Account status, to manage and nurture these accounts to fulfill maximum potential.
Business Development Representative
MASAFI (Dubai)
Dubai
06.2016 - 05.2018
- Create, identify, qualify, pursue and win new business opportunities.
- Proactive outbound calling efforts utilizing numerous business research tools and relationships.
- Develop, define and implement strategic plans utilizing competitive environment assessments to create demand for product and business solutions both for existing customers and new business prospects.
- Share information, make recommendations and coordinate efforts with internal marketing and sales operations as well as outside sales organizations to gain new business through development of detailed business assessments, proposals and eventual contracts.
- Through effective communication and teamwork help to manage customer satisfaction to retain and ensure repeat business.
- Take part in new employee job skill training on database usage, sales tools and processes, product training and sharing of skills and tips on calling efforts, business evaluation and proposal generation.
- Cold Call.
- Schedule Appointments.
- Follow-up and Track Appointments that have occurred.
- Relationship Development with customers.
- Train on Technology & Cold Calling Techniques.
- Learn & Present the ASI Company Overview
Senior Relationship Officer
DUBAI ISLAMIC BANK
01.2014 - 04.2015
- Arrange all financial products of the team (credit cards, personal loans, opening new accounts).
- Selling the required volume of monthly target by dividing the monthly target on 30 days to equal the daily target.
- Making good & strong relationships with the customers to solve any problems.
- Prepare sales report on a pre- agreed interval on timely basis.
- Prepares facility documentation.
- Support team for presentation to companies and individuals.
- Acquires thorough knowledge about banks products, services and policies.
- Handling each and every customer met to understand their needs.
- Handling customer complaints.
- Achieving the target.
- Enhanced presentation & project development skills.
Islamic Finance Executive
Abu Dhabi Islamic Bank
05.2010 - 10.2013
- Arrange all financial products of the team (credit cards, personal loans, opening new accounts).
- Develop direct intercourse to team.
- Provides regular feedback to managers on market conditions and competitors' activities.
- Prepare sales report on a pre- agreed interval on timely basis.
- Prepares facility documentation.
- Support team for presentation to companies and individuals.
- Acquires thorough knowledge about bank's products, services and policies.
- Handling each and every customer met to understand their needs.
- Handling customer complaints.
- Achieving the target.
- Enhanced presentation & project development skills.
Education
Bachelor of commerce - Economic department
New Cairo Academy
08-2008
Skills
Self Confidence & Excellent communication skills
Ability to see opportunities of enhancing relationships based on changes in customer income and status
Ability to handle pressure and difficult customer situations
Ability to work under pressure & with all levels of Management
Able to learn new tasks easily
Professional appearance and Excellent time management
Presentation skills and leadership skills
Excellent knowledge of MS Windows 98, 2000 and XP
Excellent usage of MS office 2000 and XP applications (word, Excel, Power point, Access)
Experience in dealing with different kinds of computer applications
Good at adobe Photoshop program
Excellent using the internet
Quickly typing on computer in both Arabic and English
Excellent Using MS Outlook Express and almost all E-mail programs
Good using Ms Visual Basic
Customer service
Sales presentations
Effective selling techniques
Sales strategy development
Certification
E-Marketing Traning Deploma
Timeline
E-Marketing Traning Deploma
05-2024
Sales Supervisor
Inline Fashion Egy
01.2022 - Current
Sales Supervisor
MASAFI (Dubai)
06.2018 - 11.2021
Business Development Representative
MASAFI (Dubai)
06.2016 - 05.2018
Senior Relationship Officer
DUBAI ISLAMIC BANK
01.2014 - 04.2015
Islamic Finance Executive
Abu Dhabi Islamic Bank
05.2010 - 10.2013
Bachelor of commerce - Economic department
New Cairo Academy