SHERIF MEDHAT MOHAMED SALEM
Engineer
Alexandria,Smouha
Summary
Strong organizational abilities and commitment to excellence. Eager to grow and develop in a service management environment. Understanding of customer service principles and ability to quickly learn and apply new information. Ready to utilize and enhance problem-solving and team leadership skills in a service manager role. Positive and adaptable attitude, with excellent communication and leadership skills for effective team management and customer satisfaction. Understanding of service operations and logistics, combined with proficiency in conflict resolution and process improvement, driving operational success and enhancing service quality.
Overview
14
14
years of professional experience
Work History
Expert Customer Service Engineer
Siemens Healthineers
01.2022 - Current
- Responsible for AX and XP Modalities in Alexandria Region
Senior Customer Service Engineer
Siemens Healthineers
01.2017 - 01.2022
- Responsible for AX and XP Modalities in Alexandria Region
Customer Service Engineer
Siemens Healthineers
01.2011 - 01.2017
- Installing, performing service, maintenance and Modifications for AX and XP systems at customer sites
Trainee as Customer Service Engineer
Siemens Healthineers
06.2011 - 11.2012
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
B.S.C. - Electronics And Communication Engineering
Arab Academy for Science, Technology & Maritime Transport
AlexandriaSkills
Skills:
Negotiation
Staff Management
Financial Management
Business Development
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Active Listening
Teambuilding
Written Communication
Critical Thinking
Dependable and Responsible
Attention to Detail
Personal Information
- Place of Birth: Egypt
- Date of Birth: 08/06/87
- Marital Status: Married
Siemens systems experience
Artis Zee/Q/Icono, 3D Leonardo XWP
Axiom Sensis XP/sensis Lite and Sensis Vibe
Cios Family, Arcadis Family, Siremobil
Mammomat Inspiration/Fusion/Revelation/select
Luminos dRF max/fusion Axiom Iconos R200
Multix Swing/top/compact/fusion
Modularis Vario/Variostar
Acuson X300/PE, NX3 Juniper
Timeline
Expert Customer Service Engineer
Siemens Healthineers
01.2022 - Current
Senior Customer Service Engineer
Siemens Healthineers
01.2017 - 01.2022
Trainee as Customer Service Engineer
Siemens Healthineers
06.2011 - 11.2012
Customer Service Engineer
Siemens Healthineers
01.2011 - 01.2017
B.S.C. - Electronics And Communication Engineering
Arab Academy for Science, Technology & Maritime Transport