Sherif Mohamed
6th October City
Summary
Results-driven IT leader with expertise in infrastructure management (H & S), technical support, and IT optimization. Skilled in IT budgeting, asset management, and implementing SLAs to streamline workflows. Proven success in driving IT projects and enhancing user satisfaction through innovation and collaboration..
Overview
16
16
years of professional experience
1
1
Certification
Work History
Head of IT Hardware and Software Management
Institut français d'archéologie orientale (IFAO)
Cairo
09.2018 - Current
- Managed a diverse IT infrastructure of 120+ computers, printers, peripherals, and related systems, supporting a heterogeneous user base with varied software needs.
- Oversaw the full hardware lifecycle, from procurement and installation through maintenance, upgrades, and disposal, including inventory management and consumable provisioning.
- Developed and implemented long-term IT strategies for hardware and software upgrades, ensuring optimal performance, enhanced security posture, and demonstrable cost-effectiveness.
- Managed software licensing, installations, configurations, and updates across Windows, Mac, and Linux platforms, maintaining system stability and security.
- Administered the GLPI IT ticketing system, resolving user incidents, managing vendor relationships for consumables, and ensuring compliance with information security standards and best practices.
- Provided comprehensive user support and training on digital tools and services, addressing technical issues and promoting best practices to enhance user productivity.
- Contributed to IT budget planning, managed purchase orders for hardware and software, and tracked warranties to maximize asset value and minimize financial risk.
- Consulted with users, management, vendors, and technicians to assess computing needs and system requirements.
IT Support
British Council
Cairo
12.2016 - 08.2018
- Supervise IT services in two branches (Heliopolis & Nile University)
- Supervise regular checks on IT services (e.g
- LAN/WAN connectivity, Internet, IP telephony, video/teleconference, Queuing system, reception screens, email, global applications…)
- Coordinate with service providers of Internet, telephone system, and support contracts
- Supervise and involved in many projects
- Handle regular communication with all staff for service outage, changes
- Supervise the dedicated IT support provided the Teaching Center
- Manage regular check on IT facilities in the teacher's room, and classrooms
- Provide help desk support for BC staff (hardware, software, and peripherals)
- Troubleshoot network connectivity problems
- Maintain wiring of computer and organizing cables of network cabinets
- Install and maintain computers, IP phones, and other IT peripherals
- Provide the basic troubleshooting of GSD incidents and report to IT officers
- Rebuild computers with the approved images of windows and applications
- Manage the issuance of ID access cards
- Maintain the inventory system updated and keep tracking of items input and output
- Report the stock status of consumables and spare devices to IT officers
- Providing technical specifications of IT items
- Test new purchased items or repaired items
- Report incidents to GSD in timely manner
- Perform regular check on IT devices and services inside each meeting rooms
- Maintain screen cables and connectivity
- Ensuring the projectors, Interactive White Board (IWB), and other IT equipment in the classrooms are operational for the teaching staff
- Contribute in the dedicated IT support provided the Teaching Center staffroom and classrooms according to a shift-based schedule
- Supports the IT Officer to make sure that the Council's IT policies and standards are adhered to
- Assists with the repair and disposal of computer equipment and storage of spares in line with Council standards
Contracted IT Consultant
International Flavors & Fragrances (IFF)
6th of October City
05.2016 - 12.2016
- Meeting with clients to determine requirements
- Working with clients to define the scope of a project
- Planning timescales and the resources needed
- Clarifying a client's system specifications, understanding their work practices and the nature of their business
- Liaising with staff at all levels of a client organization
- Defining software, hardware and network requirements
- Analyzing IT requirements within companies and giving independent and objective advice on the use of IT
- Developing agreed solutions and implementing new systems
- Presenting solutions in written or oral reports
- Purchasing systems where appropriate
- Preparing documentation and presenting progress reports to customers
- Organizing training for users
- Being involved in sales and support, and where appropriate, maintaining contact with client organizations
- Identifying potential clients and building and maintaining contacts
IT System administrator
Dräxlmaier Automotive Group (EWS)
6th of October City
10.2008 - 12.2015
- Supporting the head of IT participating in further development of the DRX IT network
- Ensuring the availability of the Local Area Network (LAN) and the Internet connections
- Maintain IT production equipment (Tally printer T2280 & Zebra printer S4M - 105SL - Data logic scanner - Intermec scanner CK31)
- Supporting & coordinator for ERP system
- ICT coordinator for applications rollout
- Windows 7 migration project management
- Responsible for the maintenance of the IT System Landscape of the plant
- Organizing quarterly physical cleaning of the computers & printers
- Contact person and consultant for users
- Respond to user requests for applications or hardware support, and process these requests via the standard Incident management process (iET Solutions)
- Ensuring installation of standard and approved software
- Solving technical application / operation problems
- Where necessary; forwarding inquiries in structured form to process competency and/or to GC IT (via the DRX User Service)
- Identifying user shortfalls and providing assistance in all issues concerning IT
- Installing, configuring and administering front-end systems in accordance with the given standards and directives
- Cooperate in Recording, analyzing and remedying breakdowns
- Creating Material Requisitions for IT equipment
Education
B.Sc. - Foreign trade
Faculty of commerce and business administration, Helwan University
05.2002
Skills
- IT Infrastructure Management (H &S)
- IT Service Management (ITSM)
- IT Asset Management
- IT Incident Management
- Technical Support Management
- IT budgeting and financial management
- Technical Support
- User Support & Training
- Organizational & Planning Skills
- Attention to Detail & Problem-Solving
Certification
- IT and Service Management
ITIL V3 Foundation Certificate: Certified in IT Service Management (Certificate No. 5810745.20583995) (10/2016).
MCITP Server 2008 Administrator: Proficient in:Server 2008 Network Infrastructure Configuration
Windows Server 2008 Active Directory Configuration
Windows Server 2008 Server Administration (Transcript ID: 963970, Access Code: 0101274150) (03/2011).
Dräxlmaier Basic IT Training: IT operations and business academy certification in Germany (03/2013).
Technical and Telecommunication Skills
Mitel 3300 ICP Installation and Maintenance: Advanced training in telecommunication systems (03/2018).
Java 2 Solution Developer (J2SE 1.4): Development training, Orascom Technology System (08/2003 - 03/2004).
Business and Professional Skills
Fundamentals of Business Management: Training at the American Chamber of Commerce in Egypt (12/2012).
FGF (Future Generation Foundation): IT and business training by Amideast, Egypt-Synergy MSC Partners (05/2003 - 08/2003).
Creative and Design Skills
Fundamentals of Photoshop: Online course, Udemy (05/2020).
Auditing and Quality Standards
Dräxlmaier Internal Processor Auditor Certificate: Certified in VDA 6.3 auditing standards (09/2012).
Personal Information
- Date of Birth: 25/10/1979
- Marital Status: Married
Militarystatus
Exempted
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2
Timeline
Head of IT Hardware and Software Management
Institut français d'archéologie orientale (IFAO)
09.2018 - Current
IT Support
British Council
12.2016 - 08.2018
Contracted IT Consultant
International Flavors & Fragrances (IFF)
05.2016 - 12.2016
IT System administrator
Dräxlmaier Automotive Group (EWS)
10.2008 - 12.2015
B.Sc. - Foreign trade
Faculty of commerce and business administration, Helwan University
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