Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Languages
References
Personal data
Courses
Personal skills
Personal Information
References
Personal data
Courses
Personal skills
Generic
Sherif Mohamed Ahmed Hassan Moussa
Open To Work

Sherif Mohamed Ahmed Hassan Moussa

Egypt,Giza

Work Preference

Job Search Status

Open to work

Desired Job Title

Customer Service RepresentativeSales ExecutiveOperations SupervisorCoordinatorFulfillment Associate

Work Type

Full TimePart TimeContract WorkConsultingGig WorkVolunteerSeasonal Work

Location Preference

RemoteOn-SiteHybrid
Location: Egypt, Giza
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off

Summary

I would like to work in a professional and active environment , Seeking local and international opportunities to enhance my personal and professional work skills , to move up the ladder for the growth of the company and also along with my career too and have mutually beneficial relationship toward success

Overview

2
2
Languages
17
17
years of professional experience

Work History

Security Control & Governance Officer

Arab African International Bank
Egypt, Giza
01.2026 - Current
  • Develop and enforce IT security policies and procedures.
  • Monitor compliance with security policies and regulations.
  • Conduct regular security audits and risk assessments.
  • Manage and respond to security incidents and breaches.
  • Stay updated with the latest security trends and threats.
  • Identify and assess IT security risks.
  • Develop risk mitigation strategies.
  • Implement security controls to protect sensitive information.
  • Monitor and report on security risks and vulnerabilities.
  • Conduct regular vulnerability assessments and penetration tests.
  • Ensure compliance with regulatory requirements and standards.
  • Maintain documentation of security policies and procedures.
  • Conduct regular reviews and updates of security policies.
  • Provide training and awareness programs on IT security.
  • Liaise with auditors and regulatory bodies on security matters
  • Develop and maintain incident response plans.
  • Coordinate and manage security incident investigations.
  • Analyze and report on security incidents and breaches.
  • Implement corrective actions to prevent future incidents.
  • Maintain a security incident log and reporting system
  • Work with IT and other departments to ensure security policies are understood and followed.
  • Provide guidance and support on security-related issues.
  • Communicate security risks and incidents to management.
  • Foster a culture of security awareness within the organization.
  • Participate in security forums and industry groups

Fulfilment Unit Officer

Arab African International Bank
Egypt, Giza
02.2022 - 01.2026
  • Run all business supporting initiatives and exercises (Market surveys – data analysis – marketing campaigns. etc) both onsite and offsite through external visits or missions
  • Execute all the received cases from the relevant managers as per the agreed upon KPIs and TAT
  • Apply the execution plans for the fulfilment of missing data both onsite and offsite under complete abidance by relevant regulations and internal procedures
  • Submit regular reports to monitor progress of tasks as well as any obstacles or proposed tactical maneuvers to overcome any complications
  • Apply all required processes for customers’ data updates including but not limited to checking original identity proofs, obtaining signature, and stamping documents
  • Escalate any control failures on the spot through proper escalation channels including the complaints of the customers
  • Report any manipulation of documents, access rights or suspicious transactions as well as clear fraudulent red flags to Fraud Management team, Compliance, HR after alignment with the Head of department
  • Apply proper protocols for customers’ visits, calls and accepted scripts for communication
  • Verify and respond to all the customers’ complaints in branches in the area of responsibility after alignment with the concerned teams (Customers rights – LOB – Fraud Management)
  • Abide by access rights to ensure that all requested tasks are doable and traceable (Core banking system – civil affairs terminals – I score – SV stamps – receiving stamps – simplex)
  • Utilize the bank’s transportation tools properly (Bank cars – transportation applications) to achieve the targeted goals with minimal cost

Sales Back Office Officer

Arab African International Bank
Egypt, Giza
03.2020 - 02.2022
  • Contribute to the achievement of retail loan sales and credit cards budget via effective re- appeal of selected cases to increase number of booked cases
  • Contribute to the achievement of retail assets budget via effective coordination / follow up with branches and HO functions on marketing offers/ companies listing / OVD and special approval memos
  • Ensure proper coordination and follow up with branches to reduce the number of discrepant TIAs
  • Ensure adherence to SBO KPIs
  • Ensure SBO team are abiding to all bank policies, procedures and adhering to retail credit policies & guidelines & I score norms during TIAs checking
  • Presenting the monthly bills of the Verification companies on time to the Financial control department
  • Review and recommend enhancement to existing or new workflow / retail assets policy modifications / updated / conditional approval deviation list
  • Diligent review of TIAs to ensure adherence to Compliance , Fraud , Ops Risk requirements and Retail polices

Operations Coordinator

Arab African International Bank
03.2018 - 03.2020
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions
  • Evaluated and processed shift reports to assess metrics and make proactive adjustments to future
  • Assessed , optimized and elevated operations to target current and expected demands

Customer Service Representative

Arab African International Bank
Egypt, Giza
03.2016 - 02.2018
  • Informed customers about billing procedures , processed payments and provided option setup assistance
  • Reviewed accounts and services histories to identify trends and issues
  • Escalated customers concern, issues & requirements to supervisors
  • Supported end users by responding quickly to phone messages and following up on complaints
  • Documented conversations with customers to track requests , problems and solutions
  • Evaluated customers account information to assess current issues and determine potential solutions
  • Tracked interactions for auditing , reporting purposes , and trained new employees in order to maximize team performance
  • Delivered high level of service and support to each customer paving way for future business opportunities
  • Addressed customer service inquiries quickly and accurately , worked with managers to develop service improvement initiatives

Teacher English and arabic

AIESEC Egypt Local Committee Cairo
01.2012 - 01.2013
  • Prepare an educational program for lessons
  • Improve the level of language knowledge for the children

Sales Executive

Amandus KAHL GmbH & Co
Egypt, Giza
01.2010 - 03.2011
  • Organizing sales visits
  • Establishing new business.
  • Aiming to achieve monthly & annual targets.

Education

Business Administration

Modern Sciences and Arts University (MSA)

American Diploma -

Manor House
Giza
01.2014

Skills

Proficient with Microsoft Office suite, including Word , Outlook , Exchange , Excel and PowerPoint

Timeline

Security Control & Governance Officer

Arab African International Bank
01.2026 - Current

Fulfilment Unit Officer

Arab African International Bank
02.2022 - 01.2026

Sales Back Office Officer

Arab African International Bank
03.2020 - 02.2022

Operations Coordinator

Arab African International Bank
03.2018 - 03.2020

Customer Service Representative

Arab African International Bank
03.2016 - 02.2018

Teacher English and arabic

AIESEC Egypt Local Committee Cairo
01.2012 - 01.2013

Sales Executive

Amandus KAHL GmbH & Co
01.2010 - 03.2011

Business Administration

Modern Sciences and Arts University (MSA)

American Diploma -

Manor House

Languages

Arabic: Native Language.
English: Fluent.

References

References available upon request

Personal data

Military status: Completed.

Courses

AAIB quality guideline

_   Anti money Laundry

_   Balanced communication

_   Business ethics

_   Communication forteller

_   Communication skills

_   Compliance & corporate governance online virtual training

_   Compliance & CBE regulations

_   Conflict of interest

_   Credit

_   Financial crimes& Financial statement

_  First aid course

_  Foundation

_  Fulfilment training program

_  Introduction to banking

_  Job related manuals & audit + legal aspects

_   Myersbriggstype indicator

_   Negotiation skills

_   Operational risk

_   Product awareness

_   Quality of service

_   Rules of check

_   Sales championship

_   T24

_   Team building

_   Time management

_   Western union

_   Agile Fundamentals

_   ICDL

_   Soft skills

_   HR

_   Customer service

_   Sales

Personal skills

  • Data Entry
  • Sales
  • Know Your Customer Fulfillment
  • Auditing
  • Banking
  • Customer service
  • Marketing
  • Accounting
  • Budgeting
  • Operations
  • Agile methodologies
  • Invoicing
  • 3D Max & Dream weaver
  • Adobe Photoshop
  • Team work & Presentation skills & Excellent communication
  • Following up & Reporting

Personal Information

Date of Birth: 1992-06-08

References

References available upon request

Personal data

Military status: Completed.

Courses

AAIB quality guideline

_     Anti money Laundry

_     Balanced communication

_     Business ethics

_     Communication for teller

_     Communication skills

_     Compliance & corporate governance online virtual training

_     Compliance & CBE regulations

_     Conflict of interest

_     Credit

_     Financial crimes & Financial statement

_     First aid course

_     Foundation

_     Fulfilment training program

_     Introduction to banking

_     Job related manuals & audit + legal aspects

_     Myers briggs type indicator

_     Negotiation skills

_     Operational risk

_     Product awareness

_     Quality of service

_     Rules of check

_     Sales championship

_     T24

_     Team building

_     Time management

_     Western union

_      Agile Fundamentals

_      ICDL

_      Soft skills

_      HR

_      Customer service

_      Sales

Personal skills

  • Data Entry
  • Sales
  • Know Your Customer Fulfillment
  • Auditing
  • Banking
  • Customer service
  • Marketing
  • Accounting
  • Budgeting
  • Operations
  • Agile methodologies
  • Invoicing
  • 3D Max & Dream weaver
  • Adobe Photoshop
  • Team work & Presentation skills & Excellent communication
  • Following up & Reporting

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Sherif Mohamed Ahmed Hassan Moussa