Seeking a challenging and creative career within a reputable organization, utilizing my personal skills, educational background, willing to learn & acquire knowledge in different fields, thus reaching high levels of performance and experience.
Hi, I’m
Sherif Mohieldin
Rehab city
Summary
Overview
25
years of professional experience
4
Languages
1970
years of post-secondary education
Work History
Etisalat Egypt
Trade Marketing Sr.Team Leader
07.2008 - Current
Job overview
- Company Overview: Telecommunication and mobile services provider
- -Construction of etisalat stores all over A.R.E in coordination with consultancy office, monitoring and modifying through all construction process, then branding for the store, after store launches ,handing store maintenance
- - Production and monitoring of branding materials: posters, acrylic frames, danglers, roll ups, poster stands, installation of see through and acrylic signage in : Trade key accounts and Co Branded stores ; RAYA , i2 , 2B , It stores , Post offices , Al Akhbar kiosks,NGC chain
- - BTL materials monitoring, supplying retail stores, Trade Key Accounts and etisalat partners with BTL materials / Acrylic branding items
- - periodic visits to stores, Trade key accounts: i2,RAYA,etc….with the purpose of monitoring and evaluation
- -Production of etisalat kiosks
- -Branding of Mobi-buses and Mobi-vans
- Telecommunication and mobile services provider
NPC ( Egyptian Electronic Systems Development Company – member of NTC National Telecommunications Corporation )
Customer relations & projects specialist
08.2004 - 06.2008
Job overview
- Company Overview: NPC is Egypt’s first electronic funds transfer (EFT) company offering integrated third-party solutions to the financial sector, the company is a joint venture established under the Egyptian investment law between National Telecommunication and Euronet Worldwide
- - Maintaining the best service provided by the institution through monitoring and tracking the production of all departments of the organization to ensure the maximum quality of the services provided to clients
- - Offering suggestions to develop and improve an already provided service in order to minimize daily cost and level of effort
- - Receiving any clients’ complaint of any error of any kind of a provided service and making sure to escalate it to the concerned department and ensuring that a feasible solution is established
- - Receiving clients’ requirements for new services that they would need it to be provided by our side and delivering it to the concerned party and making sure that the project is provided before the target date established
- NPC is Egypt’s first electronic funds transfer (EFT) company offering integrated third-party solutions to the financial sector, the company is a joint venture established under the Egyptian investment law between National Telecommunication and Euronet Worldwide
NPC ( Egyptian Electronic Systems Development Company – member of NTC National Telecommunications Corporation )
Operations specialist
08.2004 - 08.2007
Job overview
- Company Overview: NPC is Egypt’s first electronic funds transfer (EFT) company offering integrated third-party solutions to the financial sector, the company is a joint venture established under the Egyptian investment law between National Telecommunication and Euronet Worldwide
- Reconciliation of ATMs to solve any error that might occur to customers while using an ATM, using the AS400 application daily to check out the ATMs and cards used on them, getting information from AS400 on ATMs performance, using the monitoring tool in the application as well as the history performance tool, collecting captured VISA cards fees and sending collection letters to issuer banks all over the world
- NPC is Egypt’s first electronic funds transfer (EFT) company offering integrated third-party solutions to the financial sector, the company is a joint venture established under the Egyptian investment law between National Telecommunication and Euronet Worldwide
HSBC bank Egypt.
Account services clerk 2
08.2002 - 07.2004
Job overview
- Company Overview: Banking
- Remittance department(payment services);collection of cheques received from all the HSBC branches, issuing demand drafts to settle payments on the beneficiary’s correspondent, or using swift telex transfers + auto pay for many institutions (salaries)
- Banking
Diners Club International
Authorizer and customer service representative
03.2000 - 03.2002
Job overview
- Company Overview: Diners Club is a premium global brand with a rich heritage as the world’s first charge card and is issued today in more than 200 countries and 70 local currencies; it is a smart payment choice for mid-to-large corporations, individual business people and professionals
- Authorizing the transactions, approving or declining suspicious transactions, stopping cards, increasing limits, handling cardholders’ inquiries (accounts, dues, settlements, interests, fees) and suspicious cases, investigating payments for suspicious merchants
- Diners Club is a premium global brand with a rich heritage as the world’s first charge card and is issued today in more than 200 countries and 70 local currencies; it is a smart payment choice for mid-to-large corporations, individual business people and professionals
Education
Cairo University
Arts license from Spanish literature section
University Overview
Horreya language school
Bachelor / High school
University Overview
American university in Cairo
Professional Marketing Certificate from Business Economics, Principles of management, Business communication, Principles of marketing, Consumer behavior, Integrated Marketing Communication, Market research, Direct marketing, International marketing, Managing people + organizations, Strategic customer service, Business simulation, Strategic marketing
University Overview
YAT education center
Graphics design
University Overview
Skills
Photoshop
Timeline
Trade Marketing Sr.Team Leader
Etisalat Egypt
07.2008 - Current
Customer relations & projects specialist
NPC ( Egyptian Electronic Systems Development Company – member of NTC National Telecommunications Corporation )
08.2004 - 06.2008
Operations specialist
NPC ( Egyptian Electronic Systems Development Company – member of NTC National Telecommunications Corporation )
08.2004 - 08.2007
Account services clerk 2
HSBC bank Egypt.
08.2002 - 07.2004
Authorizer and customer service representative
Diners Club International
03.2000 - 03.2002
Horreya language school
Bachelor / High school
1 1996
American university in Cairo
Professional Marketing Certificate from Business Economics, Principles of management, Business communication, Principles of marketing, Consumer behavior, Integrated Marketing Communication, Market research, Direct marketing, International marketing, Managing people + organizations, Strategic customer service, Business simulation, Strategic marketing
12 2007
YAT education center
Graphics design
1 2003
Cairo University
Arts license from Spanish literature section
1 2000
Languages
Arabic
English
Spanish
French
Personal Information
Personal Information
- Date of Birth: 04/25/78
- Nationality: Egyptian
- Marital Status: Married
Post Graduation Studies
Post Graduation Studies
- Professional Marketing Certificate, 12/01/07, American university in Cairo, Business Economics, Principles of management, Business communication, Principles of marketing, Consumer behavior, Integrated Marketing Communication, Market research, Direct marketing, International marketing, Managing people + organizations, Strategic customer service, Business simulation, Strategic marketing
- Graphics design, 2003, YAT education center
Training
Training
- Basic Management Skills - Management, 07/01/18
- Project Management Professional PMP, 05/01/17
- Fostering Innovation, 01/01/17
- Playing With Data I, 08/01/15
- Six Sigma - Orange Belt, 05/01/14
- Leadership (Lead), 12/01/14
- Innovation Seekers, 09/01/12
- Celemi LIVON Simulation, 01/01/12
- E-Credibles II 'Leading & Managing People', 05/01/11
- Performance Management Leadership Program For Supervisors, 02/01/11
- Celemi Cayenne - Project Management 'Planning and Execution', 01/01/11
- 7 Habits for Highly Effective People, 10/01/10
- Brand and Category Management Workshop, 2009
- Impact Writing & Report Writing for Marketing Executives, 2009
- Emotional Intelligence II, 2008
Military Service
Military Service
completedPersonal Information
Personal Information
- Date of Birth: 04/25/78
- Nationality: Egyptian
- Marital Status: Married
Post Graduation Studies
Post Graduation Studies
- Professional Marketing Certificate, 12/01/07, American university in Cairo, Business Economics, Principles of management, Business communication, Principles of marketing, Consumer behavior, Integrated Marketing Communication, Market research, Direct marketing, International marketing, Managing people + organizations, Strategic customer service, Business simulation, Strategic marketing
- Graphics design, 2003, YAT education center
Training
Training
- Basic Management Skills - Management, 07/01/18
- Project Management Professional PMP, 05/01/17
- Fostering Innovation, 01/01/17
- Playing With Data I, 08/01/15
- Six Sigma - Orange Belt, 05/01/14
- Leadership (Lead), 12/01/14
- Innovation Seekers, 09/01/12
- Celemi LIVON Simulation, 01/01/12
- E-Credibles II 'Leading & Managing People', 05/01/11
- Performance Management Leadership Program For Supervisors, 02/01/11
- Celemi Cayenne - Project Management 'Planning and Execution', 01/01/11
- 7 Habits for Highly Effective People, 10/01/10
- Brand and Category Management Workshop, 2009
- Impact Writing & Report Writing for Marketing Executives, 2009
- Emotional Intelligence II, 2008
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