Sherif Osama Mansour

● Overall driver and owner for Middle East & Africa Business Area Networks PMO Processes, Practices, Guidelines and Frameworks covering Customer Program and Project Management (CPPM), Anti Bribery Controls (ABC) Compliance, Systems Structuring, Projects Governance & Risk Management, Projects Documentation, Change Management, Consequence Management and Suppliers/ Vendors purchase to pay flow. ● Middle East & Africa BA Networks SPOC towards Global PMO/ CPPM community, Processes and Guidelines. ● End to End Projects Planning Process Driver (Operational, Financial, Resources, Material, Suppliers) ● Operational & Financial Governance Driver (Project & PO Hub Level) – Execution & Quality Control ● Overseeing Projects Financial Forecasting & Integrity and Quarter net sales closure race. ● Ageing Balance Sheet Items Governance & Control BNEW driver. ● Networks Rollout Projects Early Start & Closure Governance & Control Driver ● Projects/Build Data Reporting and Analytics Responsible & Operational Excellence Support. ● NEW Build Process KPIs establishment, reporting, management and control, ● Digital Project Management Tools Administration, Migration Support towards Intelligent Deployment and Process Automation Solutions/ System Configurations Support. ● Service Area Global Network Deployment Offshoring Initiatives and Governance Driver ● Service Line Build Domains Initiatives Support for career/ competence, resource management, Delivery Model Efficiencies, Cost savings, Headcount planning, utilization control, Organizational setup integrity & compliance. ● Strategic Programs driver for Service Line Build ● Single point of contact and interface-representing Middle East & Africa Networks Build-towards internal & external auditors such as Ericsson Group Management Systems EGMS, Group Internal Control Monitoring Center (GIC CMC) covering Projects Service Delivery and Occupational Health & Safety as well as ISO compliance.

Skills: Governance, Risk Management, and Compliance (GRC) · Project Planning · Project Management Office (PMO) · Budgeting & Forecasting · Business Analytics · Business Process Automation · Business Strategy · Service Delivery · Network Rollouts · Environment, Health, and Safety (EHS) · Digital Transformation

• MMEA Networks Service Line Build PMO, Responsible for:
• Evolution of Project Planner job role from optional system administrator to CPM right hand and key project role.
• Establishment of projects E2E planning concept covering Operational, Financial (Net Sales, Billing, Cost, Spend), Resources, Material and Suppliers dimensions.
• Establishment of project documentation function and framework implementation.
• PMO processes automation and control.
• Digital project management transformation.
• Projects governance excellence.
• Driving external suppliers' rollout projects business compliance.
• Overall line organization transformation with positive improvements of 12 % points for employee satisfaction index, 27 % points for manager index and 20 % points for role clarity index.

Skills: Project Planning · Digital Transformation · Coaching · Data Science · Cross-functional Team Leadership · Analytics · Communication · Business Process Automation · Corporate Finance · Project Management · Governance, Risk Management, and Compliance (GRC) · Business Intelligence (BI) · Project Governance · Compliance Management · Service Delivery · Network Rollouts

• Customers: Etisalat Egypt, Mobily/ Etihad Saudi Arabia & JAZZ Pakistan.
• My responsibilities are:
• Developing the organization to improve our customers' service within network operations.
• Focusing on business financials and profitability.
• Driving several operational excellence initiatives
• Delivery model efficiencies
• Running improvement programs
• Processes reviews and adherence
• Ensuring people engagement
• Managing vendors/ subcontractors
• Governance and contract management

• Acting Managed Services Chief Operating Officer

Skills: Network Operations · Customer Engagement · Contract Management · IT Operations · Managed Services · Financial Reporting · Performance Management · Third Party Vendor Management · Communication · Business Transformation · Negotiation · Governance · Transition Management

• Responsible for:
• - Service Line Operate within RMEA Network Services (NES)
• - Service Line IT and Business Process Outsourcing within RMEA IT & Cloud (IT&BPO)
• Customers: ZAIN/KOREK/Asiacell in Iraq and MTN/ROSHAN in Afghanistan.

Skills: Operational Excellence · IT Operations · Managed Services · Financial Reporting · Communication · Business Transformation · Negotiation · Cross-functional Team Leadership · Governance

• Customers: ZAIN/KOREK/Asiacell in Iraq and MTN/ROSHAN in Afghanistan.

• Customers: ZAIN/KOREK/Asiacell in Iraq, MTN/ROSHAN in Afghanistan, MTN IRANCELL & Vodafone Turkey

• The BO Manager is responsible for achieving the Key Performance Indicators that are within his direct scope, and to significantly contribute to the KPI performance across the different functions within NOC organization specifically and MS organization in general.
• Managing line and functionally different back office teams covering Radio Access Network, Circuit and packet switching core network, OSS, VAS, Transmission (Microwave & Fixed), IP backbone and IP security domains in a multivendor environment with more than 70 engineers and team leaders.
• Main responsibilities are:
• 2nd level fault restoration and configuration management activities within the back office.
• Routine maintenance and operational activities within the back office.
• NOSC function representing Ericsson L3 local support in Core, TX, RAN and OSS domains.
• Third party support contracts management and fulfillment against contractual SLAs.
• Overall responsibility for delivery of contractual business and process KPI's such as trouble tickets handling effectiveness, Change requests implementation effectiveness and CSR handling.
• Customer satisfaction improvement as well as handling both internal and customer escalations if any.
• Drive and lead improvement programs across teams, stimulate cross functional working and managing conflict to insure smooth operation and effective collaboration between different teams.
• Effective cost control and to identify and own cost improvement initiatives.
• Leadership, recruitment, competence development and performance management of team.
• Effectively participated in preparation and development of the NOC service solution for Etisalat 3 years RFP for MS contract renewal (Resources dimensioning, Compliancy matrix, SLA & KPI Negotiation)
• Handled several NOC manager delegations and on behalf responsibilities.

• Managing Etisalat Egypt's Ericsson back office operation for the following areas: CS Core network, international gateway, IP backbone network and IP security.

• Leading Ericsson's back office circuit switching core operation team in Etisalat Egypt NOC. CS core consists of MSC servers, Blade cluster, Mobile MGW, STP/FNR & HLR/AUC.

• Second level operations within circuit switching core support, configuration & data transcript Domains.

• Supervision and first level troubleshooting for Etisalat Egypt network (monitoring core network, BSS, RAN, VAS & IN network).