Sherif Sami
Director Of The Performance Development At The Egyptian Tax Authority
Cairo
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
Overview
22
22
years of professional experience
Work History
Development Manager
Egyptian Tax Authority
Cairo
2014.01 - Current
- Led teams to drive results and meet production, quality and safety goals.
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
- Managed quality control process to drive accuracy of performance inputs.
- Monitored key performance indicators and built processes to support partner performance and growth.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Created and managed social media campaigns to increase brand engagement.
- Coordinated with design and media teams to develop high-quality creative assets.
- Optimized email campaigns to increase open and click-through rates.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Social Work Volunteer
Egyptian Red Crescent
Cairo
2017.01 - 2019.02
- Gained knowledge and experience working with children in educational setting.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Educated clients and families on mental health, wellness and recovery topics.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
Social Work Volunteer
Resala Charity Association
Cairo
2011.04 - 2016.12
- Gained knowledge and experience working with children in educational setting.
- Collaborated with local organizations to provide food baskets to families in need.
- Maintained clean facilities to better serve program needs.
- Distributed flyers and organized clothing drive to benefit homeless veterans.
- Assisted organizing local charity events to raise funds for disadvantaged families.
- Developed volunteer training program to teach new volunteers best practices.
- Collaborated with other professionals to plan and coordinate care for clients.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Monitored clients' progress to adjust treatment plans accordingly.
Social Media Specialist
Gate 2 Eight
Cairo
2010.10 - 2013.03
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Increased customer engagement through social media.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Conducted daily updates to social media profiles to boost company online presence.
- Monitored return on investment of online and social media marketing efforts.
- Implemented and maintained editorial calendar for clients' social media channels, which helped clients reach KPIs.
- Tracked and analyzed social media and online marketing initiatives.
- Supported SEO initiatives to improve content, keywords and branding.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Tracked key metrics and developed spreadsheets and data models.
- Researched and evaluated potential new markets and products.
- Created customized marketing materials to increase product awareness.
Marketing Executive
Gate 2 Eight
Cairo
2008.05 - 2010.05
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Launched marketing activities for new product lines and market penetration.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Planned and executed events and marketing programs to increase qualified leads.
- Developed innovative and targeted collateral to support overall branding objectives.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Completed and submitted monthly and yearly reports to support executive decision making.
Marketing Assistant
Gate 2 Eight
Cairo
2008.01 - 2009.03
- Compiled product, market, and customer data to generate informed sales and profit projections.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Generated leads through phone calls, emails and face-to-face interactions.
- Compiled product and customer data to generate informed profit projections.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Contributed to mock-ups, email campaigns, and social media content.
- Helped with planning and hosting of marketing events.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings
- Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements
Network Administrator
Egyptian Tax Authority
Cairo
2003.12 - 2007.12
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Implemented network security measures to minimize data loss.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Verified continuity of computer and telephone system services for users..
- Assisted IT staff on troubleshooting issues and closing calls.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Evaluated software products to determine compatibility with existing systems.
- Designed and evaluated WAN and LAN connectivity technologies.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Implemented and maintained virtual private networks.
Social Worker ( Part Time )
Volunteer in AL Orman Foundation
Cairo
2001.10 - 2005.12
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients to assure respected rights and wishes.
- Monitored clients' progress to adjust treatment plans accordingly.
- Developed and maintained strong relationships with community resources for successful referrals.
Network Technician
Procter and Gamble EG.
Cairo
2002.10 - 2003.10
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Collaborated with network administrator in moving private folders to new Exchange servers.
- Configured and maintained network backup and recovery procedures.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
Education
Bachelor Social Work - Social Work
The Higher Institute of Social Work
Cairo, Egypt 1997.11 - 2001.10
Diploma in Environmental Sciences - Environmental Humanities Sciences
Ain Shams University
Cairo, Egypt 2018.11 - 2020.09
Skills
Technical knowledge
Reading , Writing
I like reading about history, philosophy, psychology, sociology, and politics. I also love writing. A book was published for me in 2018 entitled My Dairy with God
Timeline
Diploma in Environmental Sciences - Environmental Humanities Sciences
Ain Shams University
2018.11 - 2020.09
Social Work Volunteer
Egyptian Red Crescent
2017.01 - 2019.02
Development Manager
Egyptian Tax Authority
2014.01 - Current
Social Work Volunteer
Resala Charity Association
2011.04 - 2016.12
Social Media Specialist
Gate 2 Eight
2010.10 - 2013.03
Marketing Executive
Gate 2 Eight
2008.05 - 2010.05
Marketing Assistant
Gate 2 Eight
2008.01 - 2009.03
Network Administrator
Egyptian Tax Authority
2003.12 - 2007.12
Network Technician
Procter and Gamble EG.
2002.10 - 2003.10
Social Worker ( Part Time )
Volunteer in AL Orman Foundation
2001.10 - 2005.12
Bachelor Social Work - Social Work
The Higher Institute of Social Work
1997.11 - 2001.10
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