Sherif Surour

Banking Operations Senior Officer

HSBC Bank

, Egypt

04.2016 - 05.2021

Perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) as part of the KYC/AML program involving research, analysis, reviews and verification of periodic files.
Support onboarding, offboarding and periodic reviews of customers, ensuring KYC requirements are met.
Perform background checks, sanctions and negative news searches as well as PEP screening to complete the KYC checks.
Manage and mitigate the risk of being involved in money laundering, financing terrorism or other illegal activities.
Handle the Account opening requests & the cheque books request.
Perform day to day operations of Court order / Central bank processing Team, for the efficient functioning of the Court Orders’ Team work.
Liaising with different bank departments; legal, branches, corporate, collections, Fraud Team,etc; for complex cases require more investigations or approval.
Liaise with branches and other departments to ensure that the agreed service levels are maintained in terms of processing customer requests.
Identify High Risk Customers and assist in minimize operational risk by reviewing the customer profile (KYC, Account Opening, Source of Wealth/Fund& products).
Perform ongoing maintenance/ refresh of existing customer data.
Issuance of debit cards and other related services.
Amending signing instruction and placing power of attorney on customer’s account.
Upgrading and downgrading customer's category ( Mass , Advance, premier).
Key Achievements:-.
Introduced the new idea of digitalized & online KYC form as I partnered with internal teams, such as Business partners and Technology & innovation team , to develop compliance tools and workflows for KYC and ensure adequate software is in place to support the program.
Responsible for training the new comers & evaluating their performance.
The focal point of communication between the court order team & the business partners.
Reporting to senior level managers & BRCM dept.
In case of any legal cases breached the SLA.
Communicating with the Compliance & AML departments in high risk cases related to terrorism, Muslim brotherhood & financial crime.
Suggested new idea to increase the efficiency of the process by making a system change in the link validation queue.