All Microsoft
Sherif Zidan
Hotel General Manager
Cairo
Summary
Resort General Manager with strong experience has a diverse range of skills and expertise in managing all aspects of a resort operation.
Key areas of expertise with strong experience as follows:
1. Excellent Leadership and Management Skills with the ability to oversee and coordinate all resort operations. This includes managing and leading staff, developing policies and procedures, and ensuring that all departments are functioning efficiently and effectively.
2. Strong experience in Financial Management including budgeting, forecasting, financial reporting, and ensuring that the resort is profitable and financially stable.
3. Strong Guest Service Focus on guest service and satisfaction. This includes ensuring that all guests are treated with the utmost care and attention, and that all staff members are trained to provide excellent customer service.
4. Strong Marketing and Sales experience & responsible for promoting the resort and increasing occupancy rates. This includes developing marketing campaigns, managing sales and promotions, and building relationships with travel agents and other industry partners.
5. Strong Operations and Maintenance experience also have expertise in operations and maintenance, including overseeing maintenance and repair activities, managing capital projects, and ensuring that all equipment and facilities are functioning properly.
Overall, have have a diverse range of skills and expertise in managing all aspects of a resort operation, with a strong focus on leadership, financial management, guest service, marketing and sales, and operations and maintenance.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Hotel General Manager
Blend Elphistone Resort & SPA
Marsa Alam
06.2021 - 02.2023
- Responsible for overseeing all aspects of hotel's operations, including staff management, guest satisfaction, financial management, marketing, and sales.
- Strong Leadership and Management Skills to effectively manage staff and ensure that hotel operations run smoothly.
- Skilled Financial Management, including budgeting, forecasting, and monitoring financial performance.
- Focused on Guest Service to provide exceptional guest service and ensure guest satisfaction throughout their stay.
- Expert in Marketing and Sales, including developing marketing strategies and building relationships with travel agents and other industry partners.
- Effective Communication skills, able to communicate effectively with staff, guests, and other stakeholders.
- Fast Problem-Solving & to identify and solve problems quickly and efficiently and able to handle any issues that arise and ensure that guests are satisfied.
- Strategic Thinking and make decisions that support hotel's long-term goals.
- Attentive to Details and to ensure that all aspects of hotel operations are running smoothly and efficiently.
- Overall, have diverse range of skills and expertise in managing all aspects of hotel operations, with strong focus on leadership, financial management, guest service, marketing and sales, communication, problem-solving, strategic thinking, and attention to detail.
- Supervised team of 1 front desk agents and helped to resolve issues arising during shifts
Director of Sales and Marketing
Nubia Aqua Beach Resort & SPA
Hurghada
01.2020 - 05.2021
- Knowledge of travel industry, current market trends and economic factors
- Ability to access, understand and accurately input information using moderately complex computer system.
- Assist Managing Director in preparation of marketing, advertising, sales plans, programs and annual budget; manages within approved plans and budgets
- Develop rates, group sales deployment strategies through review of competitive data, demand analysis and mix management.
- Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations.
- Ability to stand and move through hotel property and continuously perform essential job functions.
- Develop awareness and reputation of hotel and brand in local community
- Direct and manage all group, transient, and banquet sales activities to maximize revenue for hotel.
- Prepare, implement and compile data for strategic sales plan, monthly reports, annual goals, sales and marketing budget, forecasts and other reports as directed/required.
- Perform other duties as assigned.
- May participate in Manager on Duty Program
- Managed sales promotions and marketing strategies on major social media sites.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Analyzed sales and marketing data for improved strategies.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Suggested innovative ideas to increase sales and improve customer experience.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Evaluated and monitored promotional activities to confirm adequate return on promotional funds.
- Evaluated market data to develop and create business strategies and marketing plans.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Managed production of leaflets, posters and newsletters.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Sourced advertising opportunities to place adverts in press and social media.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Implemented systems and procedures to increase sales.
- Communicated product quality and market comparisons by creating sales presentations.
- Organized promotional events and interacted with community to increase sales volume.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed accounts to retain existing relationships and grow share of business.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Facilitated business by implementing practical networking techniques.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Drove sales by developing multi-million dollar contract sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Drove sales by developing multi-million dollar contract sales.
- Achieved 2020 YTD hotel budget if 62 million $
Executive Assistant Manager
Elphistone Resort & SPA 4*
Marsa Alam
08.2019 - 12.2019
- Implemented successful strategies to increase customer satisfaction.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Assisted with development and distribution of marketing materials for facility.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Fostered safe lodging environment with reliable and effective security services.
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Facilitated training and onboarding for incoming office staff
- Handled confidential and sensitive information with discretion and tact
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Completed monthly payroll for hotel 150 employees
Director of Sales and Marketing
Palm Beach Resort & SPA
Hurghada
01.2017 - 07.2019
- Prepares Sales Reports and annual Sales & Marketing Plan
- Creates effective Sales Programs that will increase awareness and positive perception of Hotel, its activities, culinary services, and personnel.
- Knowledge of travel industry, current market trends and economic factors
- Ability to access, understand and accurately input information using moderately complex computer system.
- Assist Managing Director in preparation of marketing, advertising, sales plans, programs and annual budget; manages within approved plans and budgets
- Develop rates, group sales deployment strategies through review of competitive data, demand analysis and mix management.
- Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations.
- Ability to stand and move throughout hotel property and continuously perform essential job functions.
- Develop awareness and reputation of hotel and brand in local community
- Direct and manage all group, transient, and banquet sales activities to maximize revenue for hotel.
- Prepare, implement and compile data for strategic sales plan, monthly reports, annual goals, sales and marketing budget, forecasts and other reports as directed/required.
- Perform other duties as assigned.
- May participate in Manager on Duty Program
- Managed sales promotions and marketing strategies on major social media sites.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Analyzed sales and marketing data for improved strategies.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Suggested innovative ideas to increase sales and improve customer experience.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Evaluated and monitored promotional activities to confirm adequate return on promotional funds.
- Evaluated market data to develop and create business strategies and marketing plans.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Managed production of leaflets, posters and newsletters.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Sourced advertising opportunities to place adverts in press and social media.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Implemented systems and procedures to increase sales.
- Communicated product quality and market comparisons by creating sales presentations.
- Organized promotional events and interacted with community to increase sales volume.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed accounts to retain existing relationships and grow share of business.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Facilitated business by implementing practical networking techniques.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Drove sales by developing multi-million dollar contract sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved Hotel YTD budget with 56$ million.
Director of Sales and Marketing
Lamar Resort & SPA 4*
Abu Soma - Safaga
11.2015 - 10.2016
- Managed sales promotions and marketing strategies on major social media sites.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales and marketing data for improved strategies.
Director of Sales and Marketing
Solymar Paradise Resort & SPA 4*
Abu Soma - Safaga
06.2014 - 10.2015
- Prepares Sales Reports and annual Sales & Marketing Plan
- Creates effective Sales Programs that will increase awareness and positive perception of Hotel, its activities, culinary services, and personnel.
- Knowledge of travel industry, current market trends and economic factors
- Ability to access, understand and accurately input information using moderately complex computer system.
- Assist Managing Director in preparation of marketing, advertising, sales plans, programs and annual budget; manages within approved plans and budgets
- Develop rates, group sales deployment strategies through review of competitive data, demand analysis and mix management.
- Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations.
- Ability to stand and move throughout hotel property and continuously perform essential job functions.
- Develop awareness and reputation of hotel and brand in local community
- Direct and manage all group, transient, and banquet sales activities to maximize revenue for hotel.
- Prepare, implement and compile data for strategic sales plan, monthly reports, annual goals, sales and marketing budget, forecasts and other reports as directed/required.
- Perform other duties as assigned.
- May participate in Manager on Duty Program
- Managed sales promotions and marketing strategies on major social media sites.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Analyzed sales and marketing data for improved strategies.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Suggested innovative ideas to increase sales and improve customer experience.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Evaluated and monitored promotional activities to confirm adequate return on promotional funds.
- Evaluated market data to develop and create business strategies and marketing plans.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Managed production of leaflets, posters and newsletters.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Sourced advertising opportunities to place adverts in press and social media.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Implemented systems and procedures to increase sales.
- Communicated product quality and market comparisons by creating sales presentations.
- Organized promotional events and interacted with community to increase sales volume.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed accounts to retain existing relationships and grow share of business.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Facilitated business by implementing practical networking techniques.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Drove sales by developing multi-million dollar contract sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Director of Operations
Helnan Palestine Hotel
Alexandria
03.2013 - 02.2014
- Implemented successful strategies to increase customer satisfaction.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Created and managed accurate occupancy forecasts and budgets.
- Assisted with development and distribution of marketing materials for facility.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Oversaw day-to-day operations of 250-room hotel with staff of 150 employees.
- Evaluated and promptly resolved lodging facility operational issues.
- Fostered safe lodging environment with reliable and effective security services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Supervised team of 20 front desk agents and helped to resolve issues arising during shifts.
Education
Bachelor of Tourism Studies - Tour Guiding
Misr Collage For Hotels & Tourism
Heliopolis, Cairo, Egypt 09.1992 - 08.1996
Skills
Strategic planning and analysis
undefinedSoftware
Windows
Macintosh
Linux
Certification
Certified Digital Marketer License - Valid
Interests
Music
Car Tuning
Technology Solutions
Travelling, Fishing
Traveling can be an enriching and exciting experience as it allows you to explore new places, learn about different cultures, and meet new people. Whether it's visiting historic landmarks, trying local cuisine, or immersing yourself in nature, there's always something new and exciting to discover while traveling.
Fishing, on the other hand, is a popular recreational activity that involves catching fish using various methods, such as angling, netting, or trapping. It can be a relaxing and meditative experience as you spend time in nature, waiting patiently for the fish to bite. It can also be a challenging and competitive activity, with fishermen trying to catch the biggest or rarest fish.
Both traveling and fishing can provide opportunities to connect with nature, learn new skills, and create lasting memories. Whether you're traveling to a new destination or fishing in your local lake or river, both activities can be a great way to escape from the stresses of everyday life and recharge your batteries.
Reg
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Hotel General Manager
Blend Elphistone Resort & SPA
06.2021 - 02.2023
Director of Sales and Marketing
Nubia Aqua Beach Resort & SPA
01.2020 - 05.2021
Executive Assistant Manager
Elphistone Resort & SPA 4*
08.2019 - 12.2019
Director of Sales and Marketing
Palm Beach Resort & SPA
01.2017 - 07.2019
Director of Sales and Marketing
Lamar Resort & SPA 4*
11.2015 - 10.2016
Director of Sales and Marketing
Solymar Paradise Resort & SPA 4*
06.2014 - 10.2015
Director of Operations
Helnan Palestine Hotel
03.2013 - 02.2014
Bachelor of Tourism Studies - Tour Guiding
Misr Collage For Hotels & Tourism
09.1992 - 08.1996
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