Swimming
Sherif Adel Ahmed Mohamed
Customer Service
Alexandria,Egypt
Summary
Offering progressively responsible sales experience with industry companies. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering top-notch experiences in every interaction.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Shop Manager
Orange Egypt
Alexandria, Egypt
01.2017 - Current
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed inventory control, cash control and store opening and closing procedures.
- rewarding superior performance.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Customer Service Agent
Orange Egypt
Alexandria, Egypt
01.2014 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
Accountant
Waled said accounting office
Alexanria, Egypt
06.2012 - 12.2012
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Brought errors to near-zero in reporting, payroll administration and general bookkeeping.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Improved efficiency of data collection, analysis and modeling to enhance practices and increase customer retention.
Supervisor
Smart For Marketing Solutions
Alexandria, Egypt
01.2011 - 01.2012
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for Daily shifts, taking into account customer traffic and employee strengths.
- Built, managed and coached insourced and outsourced teams.
Usher
Smart For Marketing Solutions
Alexandria, Egypt
01.2010 - 01.2011
- Smart for marketing solutions.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Identified issues, analyzed information and provided solutions to problems.
- Received and processed stock into inventory management system.
Education
Accounting
Faculty of Commerce
Alexandria 06.2008 - 06.2012
Accountant Diploma QAD (AT EAAC Training Centre) - Accounting
EAAC
Alexandria,Egypt 02.2015 - 10.2015
Skills
Effective leader
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
- Achieved Monthly Target by completing Sales Methods with accuracy and efficiency.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Created a company-wide, comprehensive training program for all sales team members.
Certification
Hr Diploma
Interests
Football
Timeline
Leadership Definition & Skills
08-2019
Performance Management.
08-2019
Shop Manager
Orange Egypt
01.2017 - Current
English Conversation Course.
03-2016
Accountant Diploma QAD (AT EAAC Training Centre) - Accounting
EAAC
02.2015 - 10.2015
Customer Service Agent
Orange Egypt
01.2014 - 03.2017
Hr Diploma
05-2013
General English
05-2013
Accountant
Waled said accounting office
06.2012 - 12.2012
Supervisor
Smart For Marketing Solutions
01.2011 - 01.2012
Usher
Smart For Marketing Solutions
01.2010 - 01.2011
Accounting
Faculty of Commerce
06.2008 - 06.2012
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