
* Textiles merchandiser who handle brands accounts with full responsibility starting from pricing new collections until shipping stage and deliver to their branches as well .
* Including working on fabric structure, prints quality , all accessories details , model approvals and production , garment inspection and requested packaging and shipping .
* I handled 12 accounts during this year and half , for example " Zara Home , Bershka , Stradivarius , CK , Braantex , Colin's , Loft , Lefties , Carrefour , ..... "
* I worked on all paterns and styles as well for example " Boxers , Pyjamas , T-shirts , Jogging trousers , Tank tops , .... "
Most of my customers were in Spain , France & Turkey and all my customers were export .
* While this year I took accessories purchasing responsibility for all the customers from all over the world
Including sewing trims and packaging trims :
Sewing trims like " buttons , tapes , care labels , woven labels , metal labels , zippers , appliques , snaps , ........ "
Packaging trims like " clips , poly bags , cartons , alarms , pins , ..... "
* I worked with all textiles accessories suppliers even if through their systems or via normal communication though e-mails .
* Also I was developing to discover and add new suppliers with less prices and better qualities and offer them to the customers to add to their nominated list .
* Most of my customers were from " Poland , France , Spain " and all of them were export as well .
* Example for the customers " Devred , Reserved , Celio , Very Wear , Burton , CDS , Guess , River Woods , Ochnik , Vistula , Bytom , Massimo Dutti , Pierre Cardin , Benetton , Zara , ...... "
* I took a training to be a good user in SAP before starting in work .
* we are handling the accounts with all customers requests through SAP , including production , invoices and shipments as well .
* I handled Egypt customers between normal zones and free zones for a year starting from June 2019 until August 2020 .
* They were 53 customers between small and major customers , this duration learned me how to mange my time and power
as well to serving all of them and get their satisfied even if they had a small business with Coats .
* Example for Egypt Customers " Delta , Swiss Garment , Swiss Cotton , Concrete , Emessa , Crystal , Giza , Wagdy Momen , T&C ....... "
* Starting from August 2020 until this moment I'm handling Indian Customers in Jordan .
* This is the biggest area in my company which have 70% from our bussines value .
* Example for Jordan Customers " Classic , Pine tree , Mas , Needle Craft , Alpine , United Creation , .... "
Example for their brands " American Eagle , Under Armor , Target , JC Penny , Adidas , Nike , ..... "
Customer services
Customer needs anticipation and conflict mitigation
Customer service and care
Customer inquiries
Passion for customer satisfaction
Assisting customers
Telephonic Customer Support
Customer safety
Expert in customer relations
Acknowledgment of customer needs
Marketing
Marketing tools
Marketing produce
Marketing plans
Sales funnel development
Business development and planning
Business networking
Goals and performance
Data analysis
Public speaking
Self-Motivated
Working under Pressure
Good Research Abilities
Organized
Efficient
Ability to learn
Hard Working
Cooperative
Respectful of others
Good Leadership skills
Strong interpersonal and Communication skills