Overview
Work History
Education
Skills
Timeline
Generic

Sherouk Adel

Merchandising Analyst
10th Of Ramadan City

Overview

2
2
Languages
4
4
years of post-secondary education
4
4
years of professional experience

Work History

Junior Merchandiser

Muhamed EL-Kafrawy " Leina Textiles "
10th of Ramadan
01.2017 - 05.2018

* Textiles merchandiser who handle brands accounts with full responsibility starting from pricing new collections until shipping stage and deliver to their branches as well .

* Including working on fabric structure, prints quality , all accessories details , model approvals and production , garment inspection and requested packaging and shipping .

* I handled 12 accounts during this year and half , for example " Zara Home , Bershka , Stradivarius , CK , Braantex , Colin's , Loft , Lefties , Carrefour , ..... "

* I worked on all paterns and styles as well for example " Boxers , Pyjamas , T-shirts , Jogging trousers , Tank tops , .... "

Most of my customers were in Spain , France & Turkey and all my customers were export .

Accessories Specialist Merchandiser

Wagdy Momen & Partners Group
Obour
07.2018 - 06.2019

* While this year I took accessories purchasing responsibility for all the customers from all over the world

Including sewing trims and packaging trims :

Sewing trims like " buttons , tapes , care labels , woven labels , metal labels , zippers , appliques , snaps , ........ "

Packaging trims like " clips , poly bags , cartons , alarms , pins , ..... "

* I worked with all textiles accessories suppliers even if through their systems or via normal communication though e-mails .

* Also I was developing to discover and add new suppliers with less prices and better qualities and offer them to the customers to add to their nominated list .

* Most of my customers were from " Poland , France , Spain " and all of them were export as well .

* Example for the customers " Devred , Reserved , Celio , Very Wear , Burton , CDS , Guess , River Woods , Ochnik , Vistula , Bytom , Massimo Dutti , Pierre Cardin , Benetton , Zara , ...... "

Analyst Customer Services

Coats Egypt
10th of Ramadan
06.2019 - Current

* I took a training to be a good user in SAP before starting in work .

* we are handling the accounts with all customers requests through SAP , including production , invoices and shipments as well .

* I handled Egypt customers between normal zones and free zones for a year starting from June 2019 until August 2020 .
* They were 53 customers between small and major customers , this duration learned me how to mange my time and power
as well to serving all of them and get their satisfied even if they had a small business with Coats .

* Example for Egypt Customers " Delta , Swiss Garment , Swiss Cotton , Concrete , Emessa , Crystal , Giza , Wagdy Momen , T&C ....... "

* Starting from August 2020 until this moment I'm handling Indian Customers in Jordan .

* This is the biggest area in my company which have 70% from our bussines value .

* Example for Jordan Customers " Classic , Pine tree , Mas , Needle Craft , Alpine , United Creation , .... "

Example for their brands " American Eagle , Under Armor , Target , JC Penny , Adidas , Nike , ..... "

Education

High School Diploma -

AlKhateeb Private School
10th Of Ramadan
06.2012 - 06.2012

No Degree -

Faculty of Commerce, Ain Shams University.
Abaseya
09.2012 - 06.2016

Diploma in Financial Accounting
Ain Shams University
11.2016 - 06.2017

Skills

    Customer services

Customer needs anticipation and conflict mitigation

Customer service and care

Customer inquiries

Passion for customer satisfaction

Assisting customers

Telephonic Customer Support

Customer safety

Expert in customer relations

Acknowledgment of customer needs

Marketing

Marketing tools

Marketing produce

Marketing plans

Sales funnel development

Business development and planning

Business networking

Goals and performance

Data analysis

Public speaking

Self-Motivated

Working under Pressure

Good Research Abilities

Organized

Efficient

Ability to learn

Hard Working

Cooperative

Respectful of others

Good Leadership skills

Strong interpersonal and Communication skills

Timeline

Analyst Customer Services

Coats Egypt
06.2019 - Current

Accessories Specialist Merchandiser

Wagdy Momen & Partners Group
07.2018 - 06.2019

Junior Merchandiser

Muhamed EL-Kafrawy " Leina Textiles "
01.2017 - 05.2018

Diploma in Financial Accounting
11.2016 - 06.2017

No Degree -

Faculty of Commerce, Ain Shams University.
09.2012 - 06.2016

High School Diploma -

AlKhateeb Private School
06.2012 - 06.2012
Sherouk AdelMerchandising Analyst