Shimaa Megahed
Alexandria
Summary
A passionate and skilled translator, copywriter and customer service representative who is committed to ensuring customer satisfaction by providing exceptional service which satisfies the clients and target audience . A flexible person who takes on any task and adapts quickly to different policies and environments. A firm believer that teamwork is necessary in all fields, and focus on empowering and learning from teammates. Developed different skills which would be beneficial in different fields, such as multitasking, problem solving, handling unsatisfied clients, and working in harmony with teammates. Constantly working on developing new skills and enrich current skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Vodafone Intelligent Solutions
01.2023 - Current
- I'm responsible for helping customers with queries related to billing and raising formal complaints.
- Developed an ability to solve problems while comforting customers who are unsatisfied or unhappy with past experiences.
- Developed the ability to multitask during every call, while building rapport with the customers, come up with solutions for the problem the customer is facing while taking the needed actions on the company's system.
- Managed high-stress situations in a professional manner, while resolving disputes or conflicts.
- Nominated by my manager to monitor my team's performance and handle daily tasks, for example making sure he team is aware of the information updated regularly by the company through articles published daily.
- Nominated by my manager to act as an additional support to my team, supporting my teammates with difficult queries and guide them if they get stuck during calls.
Freelance Content Creator
Upwork
07.2021 - Current
- Reviewed and edited the finished draft to ensure accuracy and fix any grammatical mistakes.
- Increased traffic by strategically incorporating keywords into web content to support SEO activities.
- Customized brand message to appeal to and encourage engagement from the target audience.
- Edited content for clarity, grammar, punctuation, and effectiveness while respecting original author''s objective.
- Maintained consistency in brand messaging by adhering to established guidelines.
Freelance translator
Upwork
07.2021 - Current
- Translated documents from English to Arabic, Arabic to english and French to arabic.
- Translated documents and reports in different fields, such as political documents and scientific documents.
- Managed a high volume of translations with consistently high accuracy
- Achieved accurate translations by using reference materials like dictionaries and digital terminology resources
- Maintained original content, context, and style of messages wherever possible
- Maintained intended meanings by checking specific words and phrases against official sources
- Translations against cultural and industry norms by applying extensive background, linguistic fluency.
- Managed several projects simultaneously while adhering to strict deadlines while paying attention to detail.
- Replicated the source text's semantic meaning and syntactic structure
- Developed glossaries of technical, political, legal, and scientific terms.
Legal Translator
Karim Sharkawi Legal Translation
09.2021 - 11.2021
- Translated legal documents from English into Arabic and from Arabic into English.
- Provided high quality translations Promptly, meeting tight deadlines for multiple clients simultaneously.
- Carried out in-depth research on relevant laws, terminology , and regulations to guarantee accurate translations.
- Took language nuances into consideration to provide contextually accurate translations without losing intended meaning or tone.
- Worked with legal experts to guarantee that translated documents adhered to industry standards and were accurate.
- Created a comprehensive glossary of legal terms while using CAT tools , facilitating the translation processes and establishing consistency across projects.
- Enhanced client satisfaction by providing accurate legal translations for different documents.
- Applied cultural understanding on my projects to bring attention to the intended meaning of the text.
Consecutive Interpreter
Egyptian Ministry of Education
08.2022 - 08.2022
- Worked as a consecutive interpreter during a conference about education held by the Egyptian Ministry of Education
- Translated messages consecutively from English into Arabic and from Arabic into English, while maintaining message content and style as much as possible
- Offered additional assistance by explaining and simplifying cultural concepts to foreigners.
Education
Bachelor's degree in languages and translation - Filière des Langues Appliquées (FLA), English
ALEXANDRIA UNIVERSITY
08.2022
Translation techniques -
CAPITAL professional development
Methodology -
CAPITAL professional development
Human resources essentials -
American Chamber of Commerce in Egypt
Human resources -
CAPITAL professional development
Marketing -
CAPITAL professional development
Customer service -
CAPITAL professional development
Employability skills -
Aspire training solutions
Skills
- Verbal and written communication
- Editing skills
- Cross-cultural communication
- Subtitling and Captioning
- Computer-assisted translation tools
- Client Services
- Attention to Detail
- Multitasking
- Problem-Solving
- Teamwork and Collaboration
- Copywriting
- SEO Strategies
Languages
English
Proficient
C2
French
Upper intermediate
B2
German
Elementary
A2
Timeline
Customer Service Representative
Vodafone Intelligent Solutions
01.2023 - Current
Consecutive Interpreter
Egyptian Ministry of Education
08.2022 - 08.2022
Legal Translator
Karim Sharkawi Legal Translation
09.2021 - 11.2021
Freelance Content Creator
Upwork
07.2021 - Current
Freelance translator
Upwork
07.2021 - Current
Bachelor's degree in languages and translation - Filière des Langues Appliquées (FLA), English
ALEXANDRIA UNIVERSITY
Translation techniques -
CAPITAL professional development
Methodology -
CAPITAL professional development
Human resources essentials -
American Chamber of Commerce in Egypt
Human resources -
CAPITAL professional development
Marketing -
CAPITAL professional development
Customer service -
CAPITAL professional development
Employability skills -
Aspire training solutions
Similar Profiles
Mohamed AdelMohamed Adel
Senior Asset Management Operation Support Lead at Vodafone Intelligent SolutionsSenior Asset Management Operation Support Lead at Vodafone Intelligent Solutions
Ovidiu VasilescuOvidiu Vasilescu
DevOps Engineer at Vodafone Intelligent SolutionsDevOps Engineer at Vodafone Intelligent Solutions
SROBANTI MAJUMDERSROBANTI MAJUMDER
DEPUTY MANAGER at VOIS (Vodafone Intelligent Solutions)DEPUTY MANAGER at VOIS (Vodafone Intelligent Solutions)