Shiraz Elkhatib
Cairo
Summary
Customer-focused professional with experience across cabin crew, media presentation, guest relations and operations. Brings strong service standards, confident communication and the ability to handle fast-paced, high-pressure environments with professionalism and sound judgment. Experienced in representing brands, coordinating with teams and delivering a consistent customer experience.
Overview
3
3
Languages
1
1
Certification
7
7
years of professional experience
Work History
Cabin Crew
Emirates Airlines
Dubai
01.2026 - 08.2026
- Represented Emirates in an international, customer-facing environment while maintaining high standards of professionalism and brand representation.
- Built strong communication and interpersonal skills through daily interaction with a diverse international customer base.
- Worked collaboratively within multicultural teams in a fast-paced and highly structured environment.
- Handled customer needs and challenging situations with professionalism, adaptability, and attention to detail.
News Presenter
AlQahera News
Cairo
10.2023 - 01.2025
- Presented a live augmented reality segment that aired on TV, receiving positive feedback and increasing social media interaction.
- Presented and produced over 65 engaging videos in both Arabic and German, increasing viewer engagement across platforms.
- Covered current events and trending topics, keeping audiences informed and engaged.
- Two of the videos went viral, attracting 400k views and significantly increasing brand exposure.
- Managed production timelines to deliver high-quality, timely news updates, with videos averaging 4k views each.
Assistant Operations Manager
AlQahera News
Cairo
10.2022 - 10.2023
- Assisted in the launch of the channel, managing logistics and verifying all operational elements were in place for a successful launch.
- Managed day-to-day operations to ensure the smooth functioning of news production, including coordinating schedules for reporters, presenters, and technical teams.
- Oversaw logistics for live news broadcasts, ensuring timely delivery of content to air.
- Assisted in managing budgets for production costs, optimizing resources, while maintaining high-quality standards.
- Participated in COP27 and worked closely with different teams to ensure the timely delivery of materials, equipment, and resources for the interviews
Producer
Extranews.tv
07.2022 - 10.2022
- Coordinated and produced daily news broadcasts, ensuring timely and accurate content for all segments.
- Monitored news developments in real-time, quickly adapting to breaking stories and ensuring fast-paced, accurate coverage.
- Oversaw content creation and scriptwriting for live and prerecorded news shows, working closely with reporters, anchors, and editors.
- Managed the news team, including assigning stories, reviewing scripts, and ensuring high editorial standards were maintained.
Customer Service Support (Remote)
FlyBuy online retail page
08.2021 - 07.2022
- Provided personalized assistance to customers purchasing clothing, shoes, and accessories imported from the USA and Italy.
- Responded promptly to messages and inquiries, helping customers choose the right products based on size, style, and preferences.
- Guided customers through the ordering, payment, and delivery processes to ensure a smooth shopping experience.
- Handled complaints, returns, and product exchanges with empathy and professionalism to maintain customer satisfaction.
- Built strong relationships with repeat buyers through friendly communication and reliable follow-up support.
German Teaching Intern
SKILLS German School
Cairo
03.2022 - 04.2022
- Assisted the lead German teacher in planning and delivering lessons for students of various grade levels in an international classroom setting.
- Supported students with language learning activities, including grammar, vocabulary, speaking, and writing exercises.
- Helped manage classroom behavior and encouraged student participation through interactive and culturally relevant teaching methods.
- Provided one-on-one or small-group support to students needing extra help with German language skills.
Guest Relations Asistant
Eventaki for Events Management
Cairo
11.2019 - 12.2020
- Collaborated with the marketing manager to support event operations, guide attendees, and provide key information about the brand.
- Welcomed and assisted guests throughout events.
- Provided excellent customer service and resolved guest issues promptly.
- Acted as the first point of contact for on-site issues, coordinating quick solutions to maintain event flow.
- Managed on-site event operations, resolving any issues promptly to maintain a positive attendee experience.
Education
Bachelor's Degree - Languages and Translation (German Department)
Misr University For Science And Technology
Egypt06-2022
Skills
- Guest Experience & Service Operations
- Complaint & Issue Resolution
- Team & Cross-Functional Coordination
- Customer Relationship Management (CRM)
- Operational Problem-Solving
- Service Standards & Quality
- High-Pressure Situation Management
Volunteer Experience
- Volunteer, Turathna National Exhibition, Cairo, Cairo, Cairo, 10/01/20, Guided visitors around the exhibition, providing information about cultural displays., Managed visitor registration to help track daily attendance and improve event operations.
- Volunteer, 29th Afreximbank Annual Meeting (AAM), Cairo, Cairo, Cairo, 06/01/22, Supported foreign participants throughout their stay in Egypt during the event., Assisted with check-in and check-out procedures for international guests., Handled attendee inquiries and helped resolve complaints to ensure a smooth experience.
Media Portfolio
- Aired Augmented Reality, https://www.youtube.com/watch?v=0e89qBGca5o
- Arabic Video 1, https://www.youtube.com/watch?v=7H-vCtptrss
- Arabic Video 2, https://www.youtube.com/watch?v=aea3P86yeB8
- German Video 1, https://www.youtube.com/watch?v=8E4NP2ePwr0
- German Video 2, https://www.youtube.com/watch?v=hzGlAT5CrSI
- German Video 3, https://www.youtube.com/watch?v=0OW5QuCX7RY
Websites, Portfolios, Profiles
linkedin.com/in/shirazalkhatib-85430723a
Certification
- Emirates Cabin Crew Training
- First Aid and Emergency Procedures
- Customer Service and Service Excellence
- Safety and Security Training
Languages
Arabic
English
German
Timeline
Cabin Crew
Emirates Airlines
01.2026 - 08.2026
News Presenter
AlQahera News
10.2023 - 01.2025
Assistant Operations Manager
AlQahera News
10.2022 - 10.2023
Producer
Extranews.tv
07.2022 - 10.2022
German Teaching Intern
SKILLS German School
03.2022 - 04.2022
Customer Service Support (Remote)
FlyBuy online retail page
08.2021 - 07.2022
Guest Relations Asistant
Eventaki for Events Management
11.2019 - 12.2020
Bachelor's Degree - Languages and Translation (German Department)
Misr University For Science And Technology