Shorouk Mahboub

Responsible for supervision of JUMIA Egypt Fashion Team

• Supervision for creation for local sellers
• Supervision for the creation of Egypt team
• Responsible for salesforce issues
• Researched ideas and facts pertinent to the type of content/topic assigned.
• Created a variety of unique/creative content material for Jumia
• Created fresh content based on research and brainstorming.
• Developed engaging content for articles, blogs, stories and social media to entice and engage the audience.
• Quality Control Post Online & Offline
• Managing Jumia Studios Page on Facebook & Instagram.
• Ensured that web page content for Fashion is edited properly to increase on-screen readability.
• Optimized website and social media channels for SEO.
• Ensured that content contains sufficient keywords for SEO.
• Spotting Fake Brands
• Conducted interviews with subject matter experts to generate topics.

• Responsible for the process of creating, developing and presenting content for fashion-specific photo shoots.
• Responsible for deciding the creative influence and direction that will pursue during a given season or issue.

• Issue resolution team
• Handling customer's issues for orders and make sure that orders are delivered in time calling customers to check their feedbacks
• Supporting customer to track their orders
• Assisting customer to choose their items easily on our website
• Handling angry customers
• Handling OOS 'Out of Stock' orders and offering best compensations
• Handling Customers through different channels 'Over the phone, Chat & E-mails'
• Resolve items issues between sellers and customers through VRM team
• Industry: Internet/E-commerce, Retail. Company Size: 101-500 employees

• A floor Walker for New Comers:
• Support Vodafone International Services' operations Billing and Technical queues inquiries and escalations.
• Set recommendations and plans to improve international accounts advisers product knowledge & capabilities.
• Connect all channels supporting function & operations to achieve the business targets.
• Contribute in changing policies and procedures that a negatively object the business targets.
• Implement, maintain and monitor induction and soft skills training for new comers to ensure their skills and knowledge are up to date
• Prepare training material, schedule and logistics and lead trainees to optimize performance levels and ensure that training needs are met
• Running regular Training Needs Assessment check-ups and consolidating Training Feedback forms and undergo continuous development based on it.

• Build a good Rapport with Clients over the phone.
• Making outbound calls to sell new services from Vodafone.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle customer and service inquiries.
• Manage customers' accounts.
• Follow up on customer interaction Handling British or Irish Customers Over the phone