Shrouq Ahmed
Senior Sales Real Estate
Cairo
Summary
Dynamic and results-oriented professional with extensive experience in sales consultation and customer service. Excelled in strategic account development and market research, enhancing customer loyalty and driving revenue growth. Demonstrated exceptional communication skills and a proven track record of surpassing sales targets.
Innovative Senior Sales Consultant focused on bringing in profitable business opportunities and developing long-lasting client relationships. Considered a valuable asset to any sales organization. A high-performing individual knowledgeable in various types of technology.
Determined Senior Sales Consultant driven and dedicated to finding promising leads through various methods. A real go-getter with a positive attitude and well-rounded in.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Senior Sales Consultant
The Address
02.2024 - Current
- Established strong client relationships for increased customer loyalty and repeat business.
- Evaluated clients' needs and created plan of action to provide solutions.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Introduced new Service to existing clients, generating additional revenue streams through upselling techniques.
Travel Consultant
Dynino
06.2023 - 02.2024
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Customer Service Representative
Booking.com (GH) Limited
04.2022 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Ctrip.com
08.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Advisor
Medicare Hospital
04.2021 - 08.2021
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
Customer Service Representative
Brands For Less
07.2020 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Literature - English Language And Literature
Minoufiya University
Shibin Al Kawm / Al Minoufiya / Egypt 04.2001 -
Skills
Sales consultation
Timeline
Senior Sales Consultant
The Address
02.2024 - Current
Travel Consultant
Dynino
06.2023 - 02.2024
Customer Service Representative
Booking.com (GH) Limited
04.2022 - 06.2023
Customer Service Representative
Ctrip.com
08.2021 - 04.2022
Sales Advisor
Medicare Hospital
04.2021 - 08.2021
Customer Service Representative
Brands For Less
07.2020 - 04.2021
Bachelor of Literature - English Language And Literature
Minoufiya University
04.2001 -
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