Sief Ayman
Mr
Cairo
Summary
- Adept at streamlining operations and enhancing customer experiences, I significantly improved stock accuracy at Zara Clothing Store. My expertise in data entry and exceptional organizational skills, coupled with a proven track record in staff management and customer satisfaction, positions me as a valuable asset to any team.
- Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
- Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Stock Keeper
Zara Clothing Store
12.2019 - 01.2021
- Maintained accurate records of incoming shipments, ensuring seamless integration into the existing inventory system.
- Ensured customer satisfaction with timely order fulfillment and accurate delivery of products.
- Improved stock accuracy by conducting regular inventory counts and updating records accordingly.
- Boosted overall efficiency through cross-training in other departmental roles, increasing flexibility during peak periods or staff shortages.
Cashier
Super Market Services
01.2021 - 04.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionist
Tahrir View Hotel
11.2021 - 01.2022
- Worked as a part-time
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
Customer Service Agent
Raya Contact Center
02.2021 - 02.2022
- Worked part-time during the first three months.
- Transitioned to a full-time remote role in the fourth month.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Receptionist
New Cairo Heart Hotel
01.2022 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Sales
All Seasons Swimwear
06.2022 - 10.2022
- Managed sales and customer service operations in a busy clothing store during the summer season in North Coast, Egypt.
- Assisted customers with product selection, ensured high levels of customer satisfaction, and drove seasonal sales targets.
- Maintained store cleanliness and organization to create a welcoming shopping environment.
- Conducted stock inventory, prepared merchandise for storage, and organized the store for post-season closure.
- Worked full-time without breaks throughout the four-month season, returning to Cairo upon completing all end-of-season tasks.
- Increased new business sales by developing and implementing effective sales strategies.
Receptionist
Grand City Hotel
11.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supervised a team of receptionists and housekeeping staff to ensure smooth daily operations and maintain high service standards.
- Managed and organized booking schedules, ensuring timely customer check-ins and check-outs.
- Coordinated with guests regarding arrival times and provided seamless communication to enhance their experience.
- Specialized in selling and arranging domestic tours and excursions for international guests, showcasing Egypt's attractions.
- Ensured accurate documentation and followed up on client bookings and tour arrangements to guarantee satisfaction.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
No Degree - English
The American University in Cairo
Cairo, Egypt 04.2001 -
High School Diploma -
Mohammed Farid Secondary School
Cairo 04.2001 -
Bachelor - Business Administration
El-Shourok Academy
El Shorouk, Egypt 04.2001 -
No Degree - Personal Trainer
ISSA
USA 04.2001 -
Skills
Data entry
Telephone skills
File management
Office management
Scheduling
Administrative support
Customer/Client relations
Time management
Bookkeeping
Clerical support
Organization skills
Verbal and written communication
Greeting and seating clients
Office administration
Mail handling
Travel coordination
Scheduling appointments
Documentation and reporting
Staff management
Typing speed
Performance improvement
Travel planning
Business administration
Football
Role: Former Professional Football Player
Clubs Played for: Helwan Club - 6th october Club - Al Nassr Cairo Club - Al Massry Cairo Club - Al Ahly Club - HFC Club
National Representation: Represented the Egypt National Team on numerous occasions.
Highlights:
- Played professionally at a competitive level, contributing to the success of various Egyptian clubs.
- Proudly represented the Egyptian National Team in multiple matches, showcasing skill and dedication.
- Career was cut short due to knee injuries, undergoing four ACL surgeries which ultimately led to retiring from professional football.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Grand City Hotel
11.2022 - Current
Sales
All Seasons Swimwear
06.2022 - 10.2022
Receptionist
New Cairo Heart Hotel
01.2022 - 06.2022
Receptionist
Tahrir View Hotel
11.2021 - 01.2022
Customer Service Agent
Raya Contact Center
02.2021 - 02.2022
Cashier
Super Market Services
01.2021 - 04.2021
Stock Keeper
Zara Clothing Store
12.2019 - 01.2021
No Degree - English
The American University in Cairo
04.2001 -
High School Diploma -
Mohammed Farid Secondary School
04.2001 -
Bachelor - Business Administration
El-Shourok Academy
04.2001 -
No Degree - Personal Trainer
ISSA
04.2001 -