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Signe Tenkeu Caliste Yasmine
Call Center Customer Service Representative
Cairo
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service representative position. Ready to help team achieve company goals.
Overview
2
2
years of post-secondary education
1
1
Language
Work History
Concentrix
Customer Service Representative
Cairo
05.2023 - Current
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted available products and services to customers during service, account management, and order calls.
- Delivered prompt service to prioritize customer needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
Education
GCE ADVANCE LEVEL - Art History
College Luc Belle Douala
Cameroon Douala 09.2018 - 07.2019
GCE ORDINARY LEVEL - Art History
College Luc Bell Douala
Cameroon Douala 09.2017 - 07.2018
Skills
Problem-Solving
Interests
Timeline
Concentrix
Customer Service Representative
05.2023 - Current
GCE ADVANCE LEVEL - Art History
College Luc Belle Douala
09.2018 - 07.2019
GCE ORDINARY LEVEL - Art History
College Luc Bell Douala
09.2017 - 07.2018
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