Soaad Ali
Banker
Alexandria
Summary
Accomplished Customer Service Manager at Banque Du Caire, adept in CRM and problem-solving, successfully managed a 250 million pounds portfolio. Excelled in complaint resolution and customer satisfaction, fostering strong client relationships and seamless interdepartmental communication. Proven track record in enhancing workflow and time management.
Overview
2026
2026
years of professional experience
Work History
Customer Service Manager
Banque Du Caire
Alexandria
03.2021 - Current
- Customer service manager since 2021 till today and Manage a portfolio of 250 million pounds.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Operations Manager
Banque Du Caire
Alexandria, Alexandria
03.2017 - 03.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
Customer Service Officer
Banque Du Caire
Alexandria, Alexandria
2014 - 2017
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Education
MBA - Accounting
Faculty of Commerce ,English Department Accounting
Alexandria University 04.2001 -
High School Diploma -
Alexandria University
EgyptSkills
Customer service
Complaint resolution
Customer relationship management (CRM)
Problem-solving
Commercial excel
microsoft office
Workflow management
Time management
Staff management
Organizational management
Process improvement
Additional Information
(09/2010-10/2010) ALEX BANK , summer internship program.
(08/2010-09/2010) Egyptian Arab Land Bank, summer internship , zezenia Branch .
(08/2009-09/2009) Alexandria National Refining and Petrochemicals company ANRPC S.A.E , Summer training .
(07/2010-08/2010) Abu Kir Fertilizers company , summer training.
summer 2011 attended the BPO (Business process of outsourcing) A Scholarship held by the ITI (Information Technology Institute ) by Egyptian Ministry of Telecommunications.
Timeline
Customer Service Manager
Banque Du Caire
03.2021 - Current
Operations Manager
Banque Du Caire
03.2017 - 03.2021
MBA - Accounting
Faculty of Commerce ,English Department Accounting
04.2001 -
High School Diploma -
Alexandria University
Customer Service Officer
Banque Du Caire
2014 - 2017
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