Soha Abdelmoniem
Human Resource Executive
Dubai,GZ
Summary
A motivated HR/L&D professional with more than 10 years in the HR, Learning & Development, Customer Service and management; passionate about the HR development with a constant drive for continuous development.
Overview
12
12
years of professional experience
6
6
Postgraduate Education
Work History
Customer Care Supervisor
Emirates Airlines
Dubai
09.2018 - Current
- Monitored compliance risks while adhering to safety protocols.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Developed new employees and on-going performance assessment of current employees.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Human Resources Executive
AL Manhal Institute
Al Ain
01.2016 - 05.2018
- Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
- Developed succession plans and promotion paths for all staff.
- Directed hiring and onboarding programs for new employees.
- Interviewed potential hires, negotiated salaries and benefits, and performed reference checks.
L&D Specialist
Vodafone Egypt
Cairo
07.2010 - 10.2015
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Prepared videos for online and remote instruction.
- Recruited and trained qualified instructors for training programs.
Freelance Corporate Trainer
Future generation foundation FGF
Cairo
01.2009 - 05.2010
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Designing and developing classroom materials and presentations
- Selecting appropriate training methods or activities
- Interacting with management for personnel requirements.
- Mapping out annual training plans for management & HR
- Keeping abreast of the new trends and tools in employees ‘training and development and implementing them in training delivery.
Education
MBA - Business Administration And Management
East of London University
United Kingdom 02.2021 - Current
CIPD L5 - Human Resources Management
Avado Learning
London 02.2019 - 08.2020
Associate of Science - Human Resources Management
American Institute of Business
Dubai 04.2017 - 10.2017
Bachelor of Arts - Teaching English As A Second Language
Ain Shams University
Cairo 09.2004 - 09.2008
Skills
Customer Relations
Training development aptitude
Training and mentoring
Team Building
Staff education and training
Timeline
MBA - Business Administration And Management
East of London University
02.2021 - Current
CIPD L5 - Human Resources Management
Avado Learning
02.2019 - 08.2020
Customer Care Supervisor
Emirates Airlines
09.2018 - Current
Associate of Science - Human Resources Management
American Institute of Business
04.2017 - 10.2017
Human Resources Executive
AL Manhal Institute
01.2016 - 05.2018
L&D Specialist
Vodafone Egypt
07.2010 - 10.2015
Freelance Corporate Trainer
Future generation foundation FGF
01.2009 - 05.2010
Bachelor of Arts - Teaching English As A Second Language
Ain Shams University
09.2004 - 09.2008