Soha Ahmed

responsibilities as follow:

• Responsible that the capacity and procurement strategy in the Country, as well as

its execution, is in line with the global product and trade lane strategy.

• Working on the Global Projects Freight & Clearance process.

• Working on the problems occurred for the shipments from or to the trade lanes

countries.

• Handling the Global accounts with the trade lane countries.

• Set up the capacity planning (allotments, BSA, consolidation share) based on the

carrier strategy, the trade lane plans and guidelines received from Regional Air

Freight.

• Ad-hoc capacity buy, to optimize cost of sale.

• Develop and monitor corrective actions in case of deviations of actual Air

Freight/Ocean Freight Product performance against plan.

• Ensure the management of capacity agreements in the respective systems.

• Provide input to the Regional Head of Air Freight /Ocean Freight& Procurement

on pricing analysis and support resolution of Country concerns (e.g., capacity

management / better pricing / selection of carriers)

• Decide on spot rates for new business opportunities.

• Ensure up-to-date and confirmed selling rates.

• Monitor, control and consolidate performance feedback for regional review

meetings.

• Hold local incentive agreements negotiations - in alignment and with approval

from Global Air Freight /Ocean Freight& Procurement.

• Analyze cargo flows / cargo mix / consolidation benefit / GP out of Country.

• Maintain and cultivate local relationships with carriers.

• Following the daily Import &Export Shpt with the countries in the trade lane to

work on

• Arranging yearly visit plan with the trade lane countries

• Work pro-actively with the assigned key accounts by improving awareness of

business offerings.

• Actively generate sales leads and communicate to overseas counterparts.

• Responsible for trade lane business development by identifying and securing

major target accounts.

• Support operations and account management for route specific issues.

• Collect and report market information regularly to senior management.

• Maintain high levels of activity and customer focus.

• Work within network of DSV to ensure collaboration around target accounts.

• Support in the procurement of rates from overseas and act as guide consultant for

tenders related to their associated trade lane.

• Report on market information, competitor activities, product issues etc.

• Monitor results/progress of business development on a regular basis.

• Organize/attend regular customer meetings between DSV key personnel and

customers to facilitate service improvements and consolidate customer

relationships.

• Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
• Analyzed sales and customer data to identify trends and opportunities for increased profitability.
• Strengthened client relationships through regular communication and effective problemsolving.
• Developed and delivered presentations to key customers to position products and services.
• Created sales forecasts to target daily, monthly and yearly objectives.
• Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
• Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Delivered exceptional customer service by resolving client concerns quickly and efficiently.
• Supported sales and reporting for large and medium-sized accounts.
• Fostered strong client relationships, leading to increased loyalty and repeat business.
• Developed and maintained strong working relationships with professionals within assigned territory.

• Managed cross-functional projects to improve the product/service portfolio, driving revenue growth and profitability.
• Developed customized pricing proposals to attract new clients and retain existing customers.
• Improved company market share by adjusting prices based on market dynamics and customer demand patterns.
• Analyzed customer data to develop targeted pricing strategies for improved customer satisfaction and revenue growth.

• Optimized inventory management by accurately forecasting demand and adjusting order volumes accordingly.
• Coordinated with logistics partners to secure timely delivery of imports, avoiding stockouts or excess inventory levels.
• Resolved disputes between suppliers, transportation providers, and internal stakeholders promptly to minimize operational disruptions.
• Adapted strategies in response to shifting global trade dynamics, safeguarding company interests in an ever-evolving business landscape.
• Negotiated favorable shipping rates, resulting in significant cost savings for the company.
• Reduced shipment delays by closely monitoring schedules and addressing potential issues proactively.
• Conducted market research to identify new sourcing opportunities for cost-effective imports that met quality standards.
• Increased department productivity by training and mentoring team members on industry best practices.
• Enhanced compliance with customs regulations by conducting thorough audits of documentation and procedures.
• Evaluated vendor performance regularly, leading to increased efficiency in procurement decisions.
• Mitigated risks associated with international trade by keeping abreast of changing regulations and industry trends.
• Fostered a culture of teamwork within the Import Department, promoting collaboration towards achieving departmental goals efficiently.
• Liaised with government agencies as required, maintaining strong working relationships for smooth import operations.
• Streamlined import processes by implementing efficient documentation and tracking systems.
• Managed budgets for the Import Department, ensuring timely payments to suppliers and service providers while minimizing costs.
• Improved supplier relationships through regular communication and prompt resolution of concerns.
• Collaborated with other departments to ensure seamless integration of import operations within the company.
• Oversaw all aspects of the import process, from supplier selection to delivery of goods, ensuring a seamless flow of operations.
• Coordinated shipments of product from country of origin to final destination by both air and land transport.
• Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
• Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
• Coordinated and negotiated contracts to facilitate freight movements.
• Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
• Coordinated company product shipments and international transactions to eliminate freight delays.
• Developed tracking reports, which alleviated customer calls and boosted time savings.
• Created and transmitted accurate documentation to governmental agencies for import activities.
• Created and wrote up new process instructions, resulting in increased efficiency.
• Obtained quotes from several shipping companies and selected new organization, resulting in cost savings of Number%.
• Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
• Supported import metrics around import functions and drove continuous performance improvements.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.