Soha Nabil
Governance And Policy Manager
El-Shekh Zayed
Summary
Experienced Policies and procedures and Information Security Governance with a proven track record in the banking sector. Skilled in developing and implementing comprehensive policies, procedures, managing governance frameworks, and driving organizational compliance. Adept at fostering collaboration across departments to enhance security postures and streamline operations. Known for leading critical initiatives like Identity and Access Management procedures (IAM procedures) and Cybersecurity Awareness programs, ensuring alignment with global standards.
Proven ability to drive impactful results through strategic planning and effective policy implementation. Strong focus on team collaboration, adaptability, and delivering high-quality outcomes. Expert in risk management, stakeholder communication, and continuous improvement methodologies.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
13
13
Certifications
2
2
Languages
Work History
Governance Manager
Banque Misr
Egypt, Cairo
05.2022 - Current
- Spearhead the development, review, and enhancement of policies and procedures, ensuring compliance with international standards and organizational objectives
- Create and maintain comprehensive information security policies, aligned with regulatory frameworks and best practices
- Serve as a leader in the Identity and Access Management (IAM) Tribe, driving initiatives to strengthen access controls and streamline processes
- Organize and lead the annual Cybersecurity Awareness Month, implementing campaigns that improve employee engagement and security awareness
- Conduct in-depth reviews of the bank procedures and policies to provide actionable recommendations to address gaps and risks.
- Ensured operational resilience by implementing robust business continuity plans against unforeseen disruptions.
- Enhanced the bank readiness by delivering expert insights on evolving regulatory requirements.
- Collaborate closely with the risk operational department and other departments to address related concerns and mitigate potential risks, taking a proactive approach to risk management
- Recommend and spearhead process re-engineering initiatives to optimize system transactions and functions, resulting in improved service quality, operational efficiency, and faster turnaround times
- Manage the development, implementation, review, and enhancement of existing policies and procedures, identifying areas for improvement and ensuring their proper implementation
- Provide expert consultation and guidance on policies/procedures development and implementation to various departments within the bank
- Lead discussions and reviews of proposed policies and procedure changes suggested by other departments, ensuring their alignment with business objectives and regulatory requirements
- Cultivated collaborative relationships with stakeholders to reach consensus on critical decisions.
- Formulated key performance indicators and quality measures for adherence to standards and requirements.
- Defined performance indicators and quality metrics to maintain compliance with governing policies, standards and adoption requirements.
Policies and Procedures Re-Engineering Team Head
Industrial Development Bank (IDB)
Egypt
01.2019 - 05.2022
- Directed policies and procedures development and re-engineering initiatives to optimize operational efficiency and ensure regulatory compliance
- Identified process improvement opportunities, reducing costs and enhancing service delivery
- Established a structured policy review and update cycle, ensuring timely dissemination of updates
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Branch Manager
National Bank of Kuwait
Egypt
06.2018 - 12.2018
- Managed operational and customer service functions, achieving performance targets and fostering a customer-centric culture
- Developed market strategies to identify and capitalize on growth opportunities, driving branch profitability
- Ensured adherence to regulatory requirements, minimizing risks and safeguarding operations
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
Senior Relationship Manager
Abu Dhabi Islamic Bank (ADIB)
Egypt
11.2015 - 06.2018
- Delivered tailored financial solutions to high-net-worth clients, optimizing their investment portfolios
- Enhanced customer loyalty through exceptional service and deep understanding of client needs
- Cross-sold banking products, increasing revenue while maintaining compliance
- Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
Relationship Manager & Certified Investment Consultant
Citibank N.A Egypt
01.2011 - 10.2015
- Provided expert investment advice, specializing in bonds, mutual funds, and equities
- Expanded client portfolios, focusing on deposits and investment opportunities
- Maintained strict compliance with internal policies and regulatory standards
Senior Customer Service Specialist
Citibank N.A Egypt
Egypt
01.2004 - 01.2010
- Resolved complex customer issues and managed maintenance tasks efficiently
- Participated in rotational programs across Compliance, Operations, and Risk departments, gaining valuable cross-functional experience
Education
MBA - Business Administration And Management
Cyperus School
Cyperus 01.2016 - 08.2018
Skills
- Strategic Leadership & Team Building
- Process Optimization & Re-Engineering
- Exceptional Communication & Decision-Making
- Ethics management
- Organizational governance
- Relationship management
- Problem resolution
- Influencing skills
- Work Planning and Prioritization
- Quality control
- Time management
- Multitasking
- Self motivation
Certification
21 Certificates from Citibank in Performance and Training
Scuba Diving, Travel and Reading
I enjoy scuba diving, traveling, and reading because they allow me to challenge myself, explore new perspectives, and continually learn. Scuba diving has taught me focus and patience, traveling broadens my horizons, and reading fuels my creativity and critical thinking.
Timeline
Write better Emails
09-2024
Information Security Management fundamentals for non-techies
07-2024
ISO/IEC 27001:2022 - information security management system lead implementer
05-2024
Data Governance Fundamentals
03-2024
Information Security intro
01-2024
Governance Manager
Banque Misr
05.2022 - Current
Policies and Procedures Re-Engineering Team Head
Industrial Development Bank (IDB)
01.2019 - 05.2022
Branch Manager
National Bank of Kuwait
06.2018 - 12.2018
Key account management (portfolio management)
10-2017
Pick-up your prospects
08-2017
Business etiquette and protocol consultant
02-2017
Wealth hunting technique
02-2016
MBA - Business Administration And Management
Cyperus School
01.2016 - 08.2018
Senior Relationship Manager
Abu Dhabi Islamic Bank (ADIB)
11.2015 - 06.2018
Investment products certification, [2012] and [2014].
05-2012
Client excellence workshop
12-2011
Relationship Manager & Certified Investment Consultant
Citibank N.A Egypt
01.2011 - 10.2015
Senior Customer Service Specialist
Citibank N.A Egypt
01.2004 - 01.2010
21 Certificates from Citibank in Performance and Training
Money laundry certificate
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