Sohila Farahat
Alexandria,Egypt
Summary
Driven Operation Manager with strategic mindset and focus on optimizing processes and team leadership. Possesses strong skills in project management and resource allocation, coupled with excellent communication and problem-solving abilities. Committed to driving operational excellence and fostering continuous improvement to achieve significant organizational impact with knack for streamlining processes and enhancing productivity. Delivered significant improvements in operational efficiency and team performance. Known for fostering culture of continuous improvement and driving successful strategic initiatives.
Overview
10
10
years of professional experience
Work history
EMEA Operations Manager
Concentrix
Cairo, Cairo Governorate
2024.07 - Current
- Achieved 90% or more of deliverables, consistently exceeding monthly targets of 85%.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Implemented strategies to create a supportive, people-oriented environment that significantly increased employee loyalty and productivity, successfully reducing attrition to below 2%.
- Applied lean principles to operations management, reduced waste significantly.
- Led teams to achieve business objectives on time and within budget constraints.
- Identified key regions and implemented tailored strategies that contributed to business expansion exceeding 30%.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Business Partner Lead
VOIS
Cairo, Cairo Governorate
2022.11 - 2024.06
- Engage cross-functional teams and stakeholders through strategic communication methods to deliver robust operational results and streamline processes.
- Evaluated performance metrics, driving continuous improvement efforts.
- Utilize data analysis and industry insights to support senior management in informed decision-making processes.
- Analysed business performance to identify areas for improvement and implemented corrective actions to enhance organisational positioning and market share.
- Provided strategic guidance and support to business units, translating business objectives into actionable plans and driving successful execution.
- Cultivate a high-performance team culture by implementing effective leadership strategies and fostering collaboration.
- Delivered high quality service to clients through effective communication and problem resolution.
Communication & Process Change Specialist
VOIS
2019.06 - 2022.10
- Worked as communication & change specialist where I played a key role in driving effective communication & managed change initiatives within the organization.
- Developed and implemented communication strategies to ensure consistent & impactful messaging.
- Cross functional collaboration to gather & disseminate information to internal & external stakeholders.
- Designed & delivered change management programs to support operational KPIs.
- Monitored & evaluated the effectiveness of the communication & projects launched, making improvements as needed.
Subject Matter Expert
VOIS
Alexandria, Alexandria
2018.04 - 2019.06
- Utilized specialized knowledge and expertise to enhance project outcomes and drive strategic initiatives.
- Performed thorough analysis and research using advanced methodologies to deliver actionable insights and informed recommendations for complex issues.
- Developed training materials and conducted workshops focusing on specific processes to equip employees with essential skills.
- Engaged with stakeholders to identify and rectify specific issues within processes, utilizing analytical skills to devise effective solutions.
- Collaborated with cross-functional teams to design and implement new processes and systems, capitalizing on industry best practices and advanced software tools.
- Implemented new strategies for improved knowledge transfer.
- Expanded knowledge base through continuous research and development, attending industry events and tradeshows.
Quality Coach
VOIS
Alexandria, Alexandria
2017.09 - 2018.04
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Oversaw daily operations to achieve high productivity levels.
Technical support representative
VOIS
Alexandria, Alexandria
2015.11 - 2017.09
- Worked diligently under pressure whilst maintaining a high standard of work, demonstrating resilience and dedication in demanding situations.
- Improved system functionality for enhanced user experience.
- Trained staff on new technologies, leading to better productivity.
- Utilised diagnostic tools to swiftly identify hardware malfunctions.
- Investigated and diagnosed customer's technical and product queries.
Education
Bachelor of Business Administration - Business Management
Alexandria University
Alexandria /2017 - /2022
Bachelor of Science - Biophysics
Faculty of Science
Alexnadria /2012 - /2016
Skills
- Cost reduction and efficiency
- Microsoft Office
- Operational strategy
- Data-driven decision-making
- Communication proficiency
- Leadership skills
- Customer relationship building
- Project/Change Management
- Sustainability practices implementation
- Building operational procedures
- Compliance oversight
Languages
English
Fluent
Arabic
Native
Accomplishments
Recognized through my journey with VOIS on yearly basis as top talent. Same for Concentrix within my first year i was recognized for driving efficiency & productivity.
Timeline
EMEA Operations Manager
Concentrix
2024.07 - Current
Business Partner Lead
VOIS
2022.11 - 2024.06
Communication & Process Change Specialist
VOIS
2019.06 - 2022.10
Subject Matter Expert
VOIS
2018.04 - 2019.06
Quality Coach
VOIS
2017.09 - 2018.04
Technical support representative
VOIS
2015.11 - 2017.09
Bachelor of Business Administration - Business Management
Alexandria University
/2017 - /2022
Bachelor of Science - Biophysics
Faculty of Science
/2012 - /2016