Solaine William Zakaria

• Develop and execute strategic plans to achieve sales targets.

• Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs.

• Responsibility for Sales and Sales support for Egypt, Africa, Middle East and Levant area.

• Responsible for sales to achieve sales objectives for Egypt, Levant and North Africa.

• Handling with internal departments R&D, Purchasing, Production, Quality, Logistics and Orana Group.

• Contact OGR production companies.

• Drafting detailed and accurate sales reports.

• Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods.

• Analyzing data to monitor performance and plan improvements and demand.

• Allocating and managing staff resources according to changing needs.

• Liaising and negotiating with customers and suppliers.

• Developing business by gaining new contracts, analyzing logistical problems.

• Project management; planning projects.

• Report on forces that shift strategic directions of accounts and tactical budgets.

• Designing and implementing strategic plans to reach sales targets.

• Cultivating lasting relationships with customers to grow customer loyalty.

• Developing and promoting weekly, monthly, an quarterly sales objectives.

• Drafting detailed and accurate sales reports.

• Working with customers to better understand their business needs and goals.

• Assessing costs, competition, and supply and demand to identify selling prices.

• Estimating sales volume and profit for current and new products.

• Establishing a sales training program to train new employees.

• Meeting with sales managers to assess company performance.

• Leading and motivating staff to improve customer service with clients.

• Designing and implementing strategic plans to reach sales targets.

• Cultivating lasting relationships with customers to grow customer loyalty.

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Find ways to increase quality of customer service
• Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department.
• Contribute operations information and recommendations to strategic plans .
• prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits .
• prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.
• Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies
• Manage relationships with key operations vendors
• Track vendor pricing, rebates, and service levels
• Review and approve all operational invoices and ensure they are submitted for payment
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at department meetings
• Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses
• Communicate with legal counsel and safety department to ensure all processes remain compliant with health and safety regulations and other governmental regulations

• Responsible for Sales for Egypt since 2018.

• Responsibility for Sales support for Egypt, Africa, the Middle East and the Levant area.

• Responsible for sales support to achieve sales objectives for Egypt.

• Follow up and support customers technical and commercial-wise.

• Follow up with internal departments R&D, Purchase, Production, Quality, Logistics and Orana Group.

• Contact OGR production companies.

• Issuing Invoices and follow up payments collection.

• Responsible for preparing and keeping sales related documents.

• Responsible for preparing different reports and records.

• Another adhoc assignments relative to sales support.

• Essentially they need to ensure the right products are delivered to the right location on time.

• Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods.

• Coordinating and controlling the order cycle and associated information systems.

• Analyzing data to monitor performance and plan improvements and demand.

• Allocating and managing staff resources according to changing needs.

• Liaising and negotiating with customers and suppliers.

• Developing business by gaining new contracts, analyzing logistical problems.

• Project management; planning projects.

• Develop freight shipment solutions for improvements and closing gaps.

• Maintain relationships with vendors, carriers, freight forwarders and port authorities to provide competitive shipping solutions to customers.

• Review changes in compliance/tariff/rate/cost/quotation requirements and eligibility to manage impact on compliance operations.

• Managing the company’s shipping operations, including scheduling appointments with shipping companies and filing customs paperwork

• Monitoring industry regulations and compliance issues related to importing and exporting goods

• Provide troubleshooting assistance for customer orders, account statuses and relevant problems

• Provide data and guides to help the sales team

• Develop and monitor performance indicators

• Manage sales tracking tools and report on important information

• Liaise with account managers to develop specific sales strategies

• Review pending orders and specific customers requests to ensure excellent customer service and customer experience

• Suggest sales process improvements

• Review and research client needs and develop the best method of approach to fulfill them

• Oversee the entire process of a shipment, from acquisition to delivery

• Correspond with clients, suppliers, warehouses, and transportation hubs to ensure efficiency

• Planning and managing logistics, warehouse, transportation and customer services

• Directing, optimizing and coordinating full order cycle

• Liaising and negotiating with suppliers, manufacturers, retailers and consumers

• Strategically plan and manage logistics, warehouse, transportation and customer services

• Direct, optimize and coordinate full order cycle

• Liaise and negotiate with suppliers, manufacturers, retailers and consumers

• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency

• Arrange warehouse, catalog goods, plan routes and process shipments

• Resolve any arising problems or complaints

• Supervise, coach and train warehouse workforce

• Meet cost, productivity, accuracy and timeliness targets

• Maintain metrics and analyze data to assess performance and implement improvements

• Comply with laws, regulations and ISO requirements

• Answering customers’ questions, resolving problems, informing customers about product availability and product prices.

• Research required information using available resources.

• Assist / Coordinate Sales Manager and Outdoor Sales person.

• Provide client commercial and technical support.

• Sell to a variety of chemicals to be used in different industries particularly Pharma and food.

• Interact with customers to response to inquiries, concerns, and requests about products and services.

• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis.

• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandizing techniques.

• Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

• Resolve customer complaints by investigating problems; developing solutions; preparing reports, and making recommendations to management or principles.

• Develop and grow the commercial relationships of assigned leading industrial customers while prospecting for new accounts to increase market penetration.

• Manage sales pipeline to drive new business opportunities to commercial success.

• Forecast sales to enable operations planning, introduce product innovations and maintain active memberships.

• Conducts sale calls, known as cold calling, to identify prospective customers. Cold calling involves contacting people who may not know about company products to see if they are interested in purchasing the products.

• Generate a list of potential customers using leads from existing customers, business directories and trade shows.

• Visit prospects.

• Responsible for selling insurance programs.

• Answered inquiries from prospective customers regarding features of products and services offered.
• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Developed key customer relationships to increase sales.
• Generated new sales leads through cold calling and networking activities.
• Performed regular follow-ups with prospects to close deals in a timely manner.