Suhaila Mohsen
Cambridge
Summary
Results-driven Account Manager with 3+ years of experience across e-commerce, fintech, and customer operations. Proven ability to manage 20+ client accounts, improve retention, and enhance operational efficiency through data-driven insights. Skilled in CRM systems, reporting, and cross-functional collaboration. Currently based in the UK and seeking opportunities in Account Management or Customer Success.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Account Manager
The chefz
Saudi Arabia
2024.01 - 2026.04
- Act as main point of contact in all matters relating to client concerns and needs.
Operation Specialist
Aevapay
Alexandria, Egypt
2022.09 - 2023.11
- Build reports for E-payment & Store operations, Responsible for aligning communication activities with the all-customers support plan.
Customer Support Specialist
Noon
Cairo, Cairo Governorate
2021.08 - 2022.09
- Willingness to help others with problems and strong communication skills, good understanding of basic computer skills, and ability to learn how to use proprietary software quickly are also highly beneficial.
Account Manager
Abstract Agency
Alexandria, Egypt
2020.07 - 2021.07
- Involved in all aspects of the business related to managing portfolio of accounts in different sectors.
Customer Care Executive
Engineering for Kids
Alexandria, Egypt
2018.02 - 2020.04
- Business working closely with various departments, participate managers to understand and implement policies.
Human Resources Coordinator
Mantrac Group
Alexandria, Egypt
2015.06 - 2017.08
- Business Performance Management and including all policies.
- (Training)
Education
Some College (No Degree) - Accounting Department
Bachelor of Commerce
Alexandria University /2012 - /2015
Skills
- Good communication skills gained through working with people from different cultures
- Promoting equality and diversity as part of culture of organization
- Liaising with wide range of people involved in policy areas such as staff performance and health and safety
- Excellent command of Microsoft Office tools
- Google Sheets, Docs and Slides
- Good communication skills
- Ability to work well with others while pursuing common goal is long-running of employers
- Have ability to learn more and to increase my skills
Certification
- Google Digital Marketing Fundamentals (Google Digital Garage for Digital Marketing, Certificate Included)
- The Digital Marketing Training Program (Rotary Club of Giza, Certificate Included).
- Digital Marketing Course (Shaw Academy)
- Accounting Excel (New Horizon Computer Learning Center)
LANGUAGE
Arabic: (Mother Language).
English: (Very Good)
REFERENCES
Available upon your request.
Timeline
Account Manager
The chefz
2024.01 - 2026.04
Operation Specialist
Aevapay
2022.09 - 2023.11
Customer Support Specialist
Noon
2021.08 - 2022.09
Account Manager
Abstract Agency
2020.07 - 2021.07
Customer Care Executive
Engineering for Kids
2018.02 - 2020.04
Human Resources Coordinator
Mantrac Group
2015.06 - 2017.08
Some College (No Degree) - Accounting Department
Bachelor of Commerce
/2012 - /2015