Susan Azer
Senior Operations Manager
Cairo
Summary
Dedicated and accomplished professional with a strong background in the various industries, showcasing over 7 years of managerial experience leading to a recent promotion to Ops Director. Known for a strong work ethic and a commitment to excellence, I take pride in my work and strive for continuous improvement. With a focus on results and a laid-back demeanor, I am a dependable asset committed to driving success.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Senior Operations Manager. Business Development.
Beltone Holding
New Cairo, Cairo Governorate
09.2024 - Current
- Company Overview: Beltone Properties
- Manage and contact partners
- Negotiate company's percentage off revenue share
- Make sure workflow is efficient, and the team are managing CRM well
- Beltone Properties
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Optimized company's distribution network, resulting in faster delivery times and improved customer satisfaction.
- Established robust performance metrics to track progress against objectives regularly and adjust strategies as needed for success.
- Prepared documents for internal and external audits.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
Operations Director
Imagro LM
Cairo, Cairo Governorate
12.2023 - 08.2024
- Company Overview: Garawany Group
- Monitoring Daily Operations to meet the strategic goals
- Performance evaluation and Lead the teams
- Decision Making and strategic planning
- Working with the top management towards Business Goals
- Planning the budget of the Company along with the financial team
Senior Operations Manager.
Garawany Group
01.2022 - 12.2023
- Company Overview: Steel Billets Industry
- Monitoring Daily Operations to meet the strategic goals
- Decision Making and strategic planning
- Cooperating with the GM
- Ensure daily operations run smoothly and efficiently
- Steel Billets Industry
CRM Manager
Ixina Egypt
01.2021 - 12.2021
- Manage The CRM system and follow up with the team's cases
- Strategising the company's crm approach
- Manage customer interactions and communications
REAL ESTATE ADVISOR
COLDWELL BANKER
01.2020 - 01.2021
- Property Valuation and pricing
- Inspecting properties with clients
- Help clients buy or sell properties
- Presenting Profitable property proposals to clients
Customer Relations Supervisor
Emirates Airlines
01.2019 - 12.2019
- Handling customer disputes
- Assessing consumer needs
- Developing better customer support processes
CABIN CREW
Emirates Airlines
01.2013 - 12.2019
- First aid - Making Flight Reports - Demonstrating Emergency Equipment & Safety Procedures - Performing Pre-flight Checks - Dealing with Emergencies - Evacuation
Education
Bachelor Degree - Business Administration
CAIRO ACADEMY
01-2011
Bachelor Degree - INTERPRETATION AND TRANSLATION - FRENCH
El Maa'ref Institution
03-2012
High School Diploma -
Notre Dame Des Apotres
Heliopolis Cairo 10.2008 - 01.2009
Skills
Leadership
communication
Financial Management
Problem solving
Time Management
CRM
Delegation
Analytical
effective communication
Decision Making
Adaptability
Conferencescourses
- Living with Art, McGraw Hill, 03/01/20
- UCT Digital Marketing Short Course, Global Marketing Techniques
- Data Analysis Course, Udemy
- Microsoft Office 365: Administration
Timeline
Senior Operations Manager. Business Development.
Beltone Holding
09.2024 - Current
Operations Director
Imagro LM
12.2023 - 08.2024
Senior Operations Manager.
Garawany Group
01.2022 - 12.2023
CRM Manager
Ixina Egypt
01.2021 - 12.2021
REAL ESTATE ADVISOR
COLDWELL BANKER
01.2020 - 01.2021
Customer Relations Supervisor
Emirates Airlines
01.2019 - 12.2019
CABIN CREW
Emirates Airlines
01.2013 - 12.2019
High School Diploma -
Notre Dame Des Apotres
10.2008 - 01.2009
Bachelor Degree - Business Administration
CAIRO ACADEMY
Bachelor Degree - INTERPRETATION AND TRANSLATION - FRENCH
El Maa'ref Institution
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