SWAIBU HAROUB KASUJJA
Protocol Officer
MAADI,CAIRO
Summary
Multilingual administrator with over 8 years of experience in protocol and secretarial roles, specializing in English, Arabic, and Swahili. Proven track record of successful translations for diverse projects, including documents and websites, resulting in high satisfaction among supervisors and clients. Seeking to enhance translation and administrative skills in a position at the Embassy of the Republic of Uganda in Cairo, Egypt.
Overview
16
16
years of professional experience
5
5
Languages
Work History
Driver
Embassy of the Republic of Uganda in Cairo Egypt
11.2019 - Current
- Conducted protocol tasks effectively in timely manner.
- Oversaw document translation and interpretation from source language to target language in alignment with management guidelines.
- Oversaw correspondence and directed call handling, maintaining precise message documentation.
- Coordinated workload prioritization to maximize task execution effectiveness
- Established schedules and improved efficiency of pick-up and drop-off procedures.
- Directed transportation of goods and distinguished passengers with top-tier safety, delivering outstanding service to high-profile individuals (VIPs) and supplying translation assistance when required.
- Focused on enhancing overall satisfaction for both clients and supervisors.
- Implemented rigorous vehicle checks and servicing before trips.
- Rendered superior customer service, earning commendations and tokens of gratitude.
- Collaborated with various teams upon request
Operations Care Taker and Driver
Ms Fungai Nyamahowa
01.2017 - 01.2019
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Personal Driver
Mr Zitto Alfayo
01.2016 - 01.2016
- Orchestrated navigation of complex routes and modified travel plans for maximum efficiency and effective time management.
- Maintained composure under pressure during unexpected challenges like road closures or vehicle malfunctions, swiftly formulating alternate solutions to guarantee timely arrival at destinations.
- Guaranteed client safety by complying with all traffic laws and regulations, upholding an exemplary driving record.
- Oversaw vehicle maintenance schedules, guaranteeing optimal functioning and reducing downtime for repairs.
- Employed defensive driving techniques to avert accidents in high-traffic situations.
- Facilitated airport pick-ups and drop-offs while tracking flight schedules for potential changes.
- Adhered to applicable traffic regulations and laws.
- Optimized routes utilizing knowledge of local areas, GPS data, and customer preferences.
- Facilitated transportation for VIPs to corporate events and meetings.
Sales Agent
F.A.S Outsourcing Company
01.2014 - 01.2015
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Explained features and advantages of Type products or services to promote sales.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Language Teacher
Tauhid Primary School
01.2010 - 01.2011
- Improved students'' oral and written communication skills through interactive language exercises and group projects.
- Assessed student progress regularly through quizzes, tests, and informal evaluations to ensure they were meeting course objectives.
- Enhanced cultural awareness among students by introducing authentic materials, such as literature, music, films, and current events from target-language countries.
- Developed personalized lesson plans tailored to individual learning needs, resulting in improved comprehension and retention of language concepts.
Education
Bachelors Degree - Languages and Translation/Simultaneous Translation Department
Azhar University
Cairo, Egypt07.2019
Defensive Driving
Partners Success Engineering Consultancy & Training Company
2018
Uganda Advanced Certificate of Education - undefined
Kisozi High School Buddo
Uganda01.2009
Diploma - Theology Studies/Thanawi, in Arabic Language
Bilal Islamic Institute
Wakiso, Uganda01.2008
Uganda Certificate of Education - O.Level
Bilal Islamic Institute
Wakiso, Uganda01.2006
Skills
Communication expertise
Client interaction skills
Office management services
Traffic safety expertise
Team collaboration
Proficient in computing
Independent work ethic
Dependable attendance
Data protection
Rapid learner
Versatility
Creative relevance
Work quality management
References
- Fungai, Nyamahowa, Manager at Afrexim Bank and Current Employer, fnyamahowa@afreximbank.com, fnyamahowa@gmail.com, +201099203318, Afrexim Bank
- Zitto, Alfayo, zalfayo@afreximbank.com, +201284671718, Afrexim Bank
Training
- Attended the following special safety trainings:
- First Aid
- Fire Fighting
- Defensive Driving
Disclaimer
I certify that the information above is true and complete to the best of my knowledge. I authorise you to verify the information provided in this curriculum vitae.
Timeline
Driver
Embassy of the Republic of Uganda in Cairo Egypt
11.2019 - Current
Operations Care Taker and Driver
Ms Fungai Nyamahowa
01.2017 - 01.2019
Personal Driver
Mr Zitto Alfayo
01.2016 - 01.2016
Sales Agent
F.A.S Outsourcing Company
01.2014 - 01.2015
Language Teacher
Tauhid Primary School
01.2010 - 01.2011
Uganda Advanced Certificate of Education - undefined
Kisozi High School Buddo
Diploma - Theology Studies/Thanawi, in Arabic Language
Bilal Islamic Institute
Bachelors Degree - Languages and Translation/Simultaneous Translation Department
Azhar University
Defensive Driving
Partners Success Engineering Consultancy & Training Company
Uganda Certificate of Education - O.Level
Bilal Islamic Institute