Sylvia Saad

In my role at UNHCR, I was assigned to support the Merged Registration RSD team. my role is:

- Assist in the implementation of registration strategies and methodologies for POC.
- Conduct registration interviews when required in accordance with registration standards and guidance.
- Provide counseling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
- Maintain accurate and up-to date records and data related to all individual registration cases.
- Identify persons with specific needs and ensure timely referral to protection follow-up as required.
- Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation.
- Draft correspondence and reports relating to registration activities in the Operation, when required
- Provide statistics and draft reports related to registration data, as requested.
- Act as interpreter and translator when needed.
- Refer cases to other units within the office and to implementing partners as necessary.
- Draft and submit reports and statistics related to registration.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.

• Identify social needs of gender based violence survivals through a social assessment. Respond to the patient’s social needs, according to the scope of the project, by giving direct social support (as transport, food, legal advice,…) and/or refer to other social actors, in order to actively contribute to the improvement of their quality of living.
• Contact patients to follow up the evolution of their condition when needed (home visits, defaulter tracing)
• Participate in the creation of any material needed for the activities of social workers. Take care of social services facilities, materials and equipment’s in order to ensure continuity.
• Mapping and regular update of social partners, local authorities, other NGOs, and governmental social services in order to improve social services scope and responsiveness.
• Keep records, statistic and files updated, reporting any social activity, in order to prioritize and develop appropriate programs or projects.
• Assessed risk factors of patients and made referrals for further services.

• Built personal relationships with guests to promote positive experiences.
• Guided groups of up to 15 people on scheduled tours.
• Engaged positively with patrons and staff members, displaying enthusiasm and knowledge of travel areas.
• Worked closely with management staff to create new and lucrative tours.
• Provided information on various sites throughout area, relaying little-known stories to provide interest.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.