Open To Work
Taghreed Essam
Cairo
Summary
Dynamic professional with extensive experience in team leadership and customer service, notably as Deputy Manager at Misr International Hospital. Proven track record in enhancing customer satisfaction and driving team performance. Skilled in complex problem-solving and project planning, consistently achieving ambitious goals while fostering strong relationships with clients and staff.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
Work History
Staff Pharmacist
Reach Health
03.2022 - 2022
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Provided medication therapy management to patients using Outcomes and Mirixa.
Medical Sales Representative
Al-assema Hospital
02.2021 - 2021
- Participated in regional conferences as a company representative to showcase products, network with industry professionals, and gather valuable feedback from attendees.
- Maintained strong professional connections with local medical associations, fostering collaborative efforts towards improving patient outcomes.
- Increased customer satisfaction by promptly addressing inquiries and providing exceptional service during office visits.
- Collaborated with cross-functional teams to achieve sales targets and improve overall business performance.
Deupty Manager OPD
Misr International Hospital
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Team Leader
Pharmacy Marts
02.2021 - 11.2023
- Built strong team by recruiting and developing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
Pharmacy Manager
Ahmed Atef Pharmcy
08.2016 - 08.2022
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
Sales Team Leader
EPSN
08.2021 - 12.2021
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Forecasted sales to management and collaborated to build effective sales team.
- Implemented new sales techniques and tools that led to increased efficiency and effectiveness in acquiring new customers.
Senior Medical Representative
True Care Pharma
01.2020 - 07.2021
- Developed long-lasting relationships with key opinion leaders, contributing to increased market share for the company.
- Organized successful promotional events and educational seminars for healthcare providers, enhancing brand visibility and knowledge among target audience.
- Collaborated with management on setting realistic sales goals and developing strategies to achieve them, resulting in improved performance across the team.
- Utilized CRM tools effectively to track interactions with clients, analyze data, and develop targeted strategies for improved results.
Education
Veterinary Science
Veterinary Medicine
MATROUH05-2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Relationship building
- Customer relationship management (CRM)
- Project planning
Languages
Arabic
Native or Bilingual
English
Full Professional
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridRemoteTimeline
Deupty Manager OPD
Misr International Hospital
01.2024 - Current
Staff Pharmacist
Reach Health
03.2022 - 2022
Sales Team Leader
EPSN
08.2021 - 12.2021
Medical Sales Representative
Al-assema Hospital
02.2021 - 2021
Sales Team Leader
Pharmacy Marts
02.2021 - 11.2023
Senior Medical Representative
True Care Pharma
01.2020 - 07.2021
Pharmacy Manager
Ahmed Atef Pharmcy
08.2016 - 08.2022
Veterinary Science
Veterinary Medicine
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