Taher Abdellatiff
Sr. Executive Assistant
Alexandria
Summary
Diligent Customer Support Specialist with proven track record in managing executive schedules and coordinating high-level meetings. Expertise in streamlining office operations and improving efficiency through proactive problem-solving and attention to detail. Demonstrated ability to manage confidential information and foster positive relationships with stakeholders.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Sr. Executive Assistant
PenChecks Trust
San Diego, CA
11.2023 - Current
- Provided high-level administrative support to executives, managing schedules, meetings, and correspondence to ensure seamless daily operations.
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 7 executives.
- Coordinated travel arrangements, expense reports, and confidential documents with accuracy and discretion.
- Acted as a key liaison between executives and internal/external stakeholders, fostering efficient communication and collaboration.
- Assisted in project management by tracking deadlines, preparing reports, and supporting strategic initiatives.
Sr. Regulatory Specialist
Artemis Institute for Clinical Research
San Diego, CA
03.2022 - 04.2024
- Member of a team that specializes in resolving data entry queries
- Helping medical studies' coordinators collect all the data needed for their medical studies and sorting the data in a way that makes it easily readable, as well as taking the responsibility for all the documents related to the medical studies and all the signed documents that are shared with the patients along the way till they finish their studies.
- Performed and documented quality control checks to maintain compliance with company initiatives.
- Managed approximately 30 tasks, and emails and per day from managers.
Advanced Resolution Expert
_VOIS
Remote, Re
09.2020 - 09.2022
- Part of a team that specializes in resolving customers' queries that requires special kinds of empowerment and handling skills
- Working on evaluating advisors' behaviors and performance to resolve issues more efficiently and quickly.
- Handling tasks in which we support operations in gathering data to coach advisors effectively, making sure of adherence to business policy and guidelines
- Managed a high volume of cases, effectively prioritizing tasks to ensure timely resolutions.
Complaints Handling Specialist
The Pampered Chef
Remote, Remote
03.2020 - 09.2020
- Leading a helping function that specializes in resolving customers' difficult queries and complaints.
- Was a part of the training team in which our responsibility was to make sure to get the knowledge delivered to all the advisors in an efficient and easy way.
Sr. Technical Web Chat Advisor
_VOIS
Remote, Remote
09.2019 - 09.2020
- Responsible for handling different tasks, including replying to customer queries on all different matters and helping to resolve different query types.
- Logging all the data required about the issues they're facing to help address the main cause of the issue and help resolve it as quickly as possible
- Identified opportunities for upselling or cross-selling during chat interactions, driving revenue growth.
Customer Care Specialist
_VOIS
Remote, Remote
01.2019 - 09.2019
- Responsible for handling both technical & billing queries for customers, communicating with customers to assess and address individual needs, and providing timely and quality support.
- Achieved satisfaction rating through consistent, proactive resolution of customer issues on first call, responded to customer needs through competent customer service and prompt problem-solving.
- Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals. Assisted call-in customers with questions and orders.
- Assisted my manager with analyzing the FCR (First Call Resolution) task. Supported my team with knowledge and making sure they're meeting compliance.
Education
Bachelor's Degree - Accounting & Financial Analysis
Alexandria University
Alexandria, EG05.2024
Skills
- Skills: Microsoft Office (Excel, Word, PowerPoint)
- Leadership Skills
- Project Management
- Staff Education & Training
- Good Clinical Practice (GCP)
- Communication Skills (Empathy, Rapport, and Positive Attitude)
- Customer Service Operations & Client Relations Expert
- Expert time management
- Strong organizational skills
- Effective problem solving
LEADERSHIP EXPERIENCE
- _VOIS
- Mentor & Performance Coach (SME)
- Mentored and coached new hires, providing guidance on handling complex customer queries and improving resolution efficiency.
- Led weekly performance review sessions, analyzing advisor behaviors and implementing strategies to enhance productivity and customer satisfaction.
- Collaborated with leadership to develop best practices for handling escalations, ensuring adherence to company policies and service excellence.
- Artemis Institute for Clinical Research
- Regulatory Lead (Senior Regulatory Specialist)
- Supervised a team responsible for verifying and organizing clinical research documentation, ensuring compliance with industry regulations.
- Provided training sessions on data entry best practices, improving overall accuracy and efficiency.
- Acted as the primary liaison between research coordinators and regulatory teams, ensuring smooth communication and timely documentation submissions.
Timeline
Sr. Executive Assistant
PenChecks Trust
11.2023 - Current
Sr. Regulatory Specialist
Artemis Institute for Clinical Research
03.2022 - 04.2024
Advanced Resolution Expert
_VOIS
09.2020 - 09.2022
Complaints Handling Specialist
The Pampered Chef
03.2020 - 09.2020
Sr. Technical Web Chat Advisor
_VOIS
09.2019 - 09.2020
Customer Care Specialist
_VOIS
01.2019 - 09.2019
Bachelor's Degree - Accounting & Financial Analysis
Alexandria University
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