Taher Elsayed
Technical Support Engineer
Menia Elkameh - Alsharqia
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Senior Technical Support
WE
01.2024 - Current
- Implemented proactive measures to reduce repeat calls for common problems, leading to an improved first-call resolution rate.
- Served as a mentor to new hires within the department, sharing expertise and best practices while helping them acclimate to their roles quickly and effectively.
Technical Support
WE
4 2019 - 12.2023
- Assisted customers with technical support inquiries.
- Provided technical support to production personnel
- Working as first and second line to meet Customer and identifying their technical issues and follow up with them as second line to solve their problems
Second Level Support Specialist
Xceed
01.2018 - 12.2018
- Identified and resolved recurring problems, reducing overall support requests.
- Assisted with updating technical support best practices for use by team.
- Follow up with Customer for solving their technical problem
Education
Electronics and communications Department
Faculty of Electronic Engineering, Menofia University
01.2011 - 04.2016
Skills
Multitasking Abilities
Customer Communication and Empathy
Troubleshooting Network Issues
Active Listening
Multitasking
Time Management
Customer Support
Hardware diagnostics
Continuous Improvement
Network Certification
Analytical Skills
CCNA Certification
Technical issues analysis
Additional Information
Working as technical support at WE from April 2019 till present, Working as Senior technical Support at WE (Delegation senior Tasks), Summer training over Benha Electronic Industries from 08/03/14 to 08/14/14
Activities
Member of LEADERS committee (Logistic)
Street
Menia Elkameh - Alsharqia
Graduation Project
Cognitive Radio Technology
Military Service
Finished
Internship
The entrepreneurship training conducted by innovety LLC at 2016
Personal Information
- Date of Birth: 05/12/93
- Marital Status: Married
Accomplishments
- Achieved CCNA certificate by completing NTI course with accuracy and efficiency.
Certification
CCNA from NTI
Timeline
Senior Technical Support
WE
01.2024 - Current
Second Level Support Specialist
Xceed
01.2018 - 12.2018
Electronics and communications Department
Faculty of Electronic Engineering, Menofia University
01.2011 - 04.2016
Technical Support
WE
4 2019 - 12.2023