Taher Mohamed Tarek
Senior Network Engineer
Elsharqia
Summary
Successful Senior Network Engineer accomplished in managing enterprise-wide networks for large-scale operations. Plan, implement and continuously improve infrastructure and controls to stay on top of changing operational and security demands. Expert in disaster recovery and business continuity planning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Network Engineer
WE
01.2024 - Current
- Backed up support desk team to handle user problems and technical concerns.
- Configured, tested and maintained LAN/WAN components and connections.
- Built and improved network documentation and training procedures to lead successful team completing high-quality work.
- Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
Network Engineer
WE
01.2023 - 01.2024
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Optimized routing protocols to improve data transfer speeds across organization's network infrastructure.
Senior Technical Support Engineer
WE
01.2022 - 01.2023
- Led team of junior engineers, ensuring timely delivery of high-quality support services to clients.
- Achieved high client retention rates through consistent delivery of excellent technical support services tailored to individual needs.
- Increased customer satisfaction by efficiently resolving technical issues and providing exceptional support.
Technical Support Engineer
WE
01.2019 - 01.2022
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Education
Bachelor of Engineering - Computer Networking And Telecommunications
Faculty of Electronic Engineering
Egypt 04.2001 -
Skills
Network Troubleshooting Expertise
Languages
Arabic
Native language
English
Upper intermediate
B2
Dutch
Elementary
A2
Certification
CCNA 200-301
Courses
- CCNP Enterprise Core self-study at 2023
- Customer Service Principles at 2022
- GPON Technology at 2022
- CCNA Routing and Switching from NTI at 2021
- JAVA Self Study at 2020
- Android Basic Nano Degree from Udacity (NTL) at 2019
- Mobile Package (GSM&GPRS&EDGGE&CDMA&UMTS) at 2018
Timeline
CCNA 200-301
05-2024
Senior Network Engineer
WE
01.2024 - Current
Network Engineer
WE
01.2023 - 01.2024
Senior Technical Support Engineer
WE
01.2022 - 01.2023
Technical Support Engineer
WE
01.2019 - 01.2022
Bachelor of Engineering - Computer Networking And Telecommunications
Faculty of Electronic Engineering
04.2001 -
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