TAISEER ADEL
Giza
Summary
A dedicated professional with expertise in training material creation, communication excellence, and quality and training audits. Demonstrates a strong ability to develop comprehensive training programmes that enhance team performance and ensure compliance with industry standards. Adept at conducting thorough audits to maintain high-quality standards and improve operational efficiency. Career goals include leveraging skills to drive organisational success through innovative training solutions and continuous improvement initiatives.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Trainer
OSN Company
2025.01 - 2025.09
- Customer Service Coach contact center retention & sales
- Implemented an interactive e-learning platform, enhanced accessibility of training resources.
- Developed employee skills by delivering comprehensive training programmers.
- Facilitated open discussions during sessions, encouraged active participation from attendees.
- Monitored employee progress, offering feedback to management on additional training requirements.
Customer service
OSN Company
2022.04 - 2025.09
- Strengthened client relationships with excellent customer service skills.
- Improved customer service by answering calls promptly.
- Provided friendly, engaging customer service with a smile.
- Trained staff to provide exceptional customer service.
- Provided excellent customer service, fostered loyal customer base.
Quality assurance
OSN Company
2023.04 - 2024.12
- Ensured precision in welding tasks for quality assurance.
- Developed and implemented quality assurance processes and procedures.
- Implemented quality assurance measures, enhancing the final product quality.
- Participated in audits, maintaining high standard of quality assurance.
Operation manager
TAMKEN COURSES ONLINE PRODUCTION
2020.01 - 2021.01
- Responsible for the course production process selection the best trainees and prepare the content, put plan, process to achieve highly productivity and improve the performance
- Coordinated cross-departmental initiatives to achieve overall business objectives.
Operation specialist
SEERA "ALMOSAFER TRAVEL"
2019.01 - 2020.01
- -Interacting with hotels and suppliers, answering questions and resolving issue.
- -Maintaining policy and procedure documents.
- -Handling same day, future and last minute hotel booking.
- Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.
Operation specialist
New laguna travel
2016.01 - 2018.01
- Facilitated hotel reservations and airline ticket bookings for clients.
- Addressed client concerns promptly to ensure top-quality customer service.
- Managed Visa section operations to streamline travel arrangements.
Marketing Researcher then team leader
Ipsos company
2011.01 - 2014.01
- Maintained an extensive database of all carried out researches for future reference.
- Prepared detailed presentations, facilitated decision-making process within the marketing department.
- Worked on multiple projects simultaneously under strict deadlines whilst maintaining quality of output.
- Streamlined data collection processes to improve efficiency in research tasks.
Education
Bachelor of Faculty of Arts - Hebrew section
Cairo University
Giza 2012.01 - 2013.01
Skills
- Training material creation
- Communication excellence
- Quality and training audits
- Employee training
- Customer relationship management
- Data analysis
- Quality assurance
- Course development
- Training programme development
- Negotiation techniques
Certification
- SIX Sigma
- Data analysis diploma
- Communication skills certificate
Timeline
Trainer
OSN Company
2025.01 - 2025.09
Quality assurance
OSN Company
2023.04 - 2024.12
Customer service
OSN Company
2022.04 - 2025.09
Operation manager
TAMKEN COURSES ONLINE PRODUCTION
2020.01 - 2021.01
Operation specialist
SEERA "ALMOSAFER TRAVEL"
2019.01 - 2020.01
Operation specialist
New laguna travel
2016.01 - 2018.01
Bachelor of Faculty of Arts - Hebrew section
Cairo University
2012.01 - 2013.01
Marketing Researcher then team leader
Ipsos company
2011.01 - 2014.01