Takwa Ahmed
United Arab Of Emarits,MT
Summary
Dynamic and results-driven professional with extensive experience at Saudia Airlines, excelling in safety compliance and customer service. Proven ability to manage cabin operations and enhance passenger satisfaction through effective problem-solving and relationship management. Committed to maintaining high standards of safety and service excellence in fast-paced environments.
Flexible hard worker ready to learn and contribute to team success.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Cabin Crew Member
Saudia Airlines
Saudi Arabia
11.2011 - 04.2020
- Welcoming a passengers and the first key in The flight attendants job is a smile.
- Assisted in safety demonstrations and ensured compliance with regulations.
- Managed cabin duties, including meal service and passenger comfort.
- Conducted pre-flight checks for cabin readiness and safety equipment.
- Provided support during emergency situations to ensure passenger safety.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Provided first aid assistance to passengers when necessary.
Assistant Manager
Import and Export and Navigational services
Alexandria
08.2008 - 04.2011
- Coordinated logistics for international shipments ensuring compliance with regulations.
- Managed inventory levels and streamlined ordering processes for efficient supply chain management.
- Oversaw customer service operations, resolving issues and enhancing client satisfaction.
- Coordinated with other departments to ensure smooth flow of operations.
- Recruited and trained new employees to meet job requirements.
Trainee
Social worker
Alexandria
09.2005 - 06.2008
- I was working as a trainee in medical social work, school social work and family organizations .
- Supported case managers in organizing client meetings and documentation.
- Assisted clients in accessing community resources and services effectively.
- Conducted intake interviews to gather essential information from clients.
Education
Service And Safety Aviation Training
Prince Sultan Aviation Academy
11.2011 - 02.2012
Bachelor of Social Work - Social Work
High Institute of Social Work
Alexandria 09.2004 - 07.2008
Skills
- Safety compliance
- First aid assistance
- Cabin management
- Emergency response
- Customer service
- Logistics coordination
- Problem solving
- VIP services
- Complaint handling
- Grooming and personal hygiene
- Safety awareness
- Company culture and values
- Baggage handling
- Relationship management
- Team building
- Customer assistance
- Airline operations
- Business class service
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Beginner (A1)
A1
Timeline
Cabin Crew Member
Saudia Airlines
11.2011 - 04.2020
Service And Safety Aviation Training
Prince Sultan Aviation Academy
11.2011 - 02.2012
Assistant Manager
Import and Export and Navigational services
08.2008 - 04.2011
Trainee
Social worker
09.2005 - 06.2008
Bachelor of Social Work - Social Work
High Institute of Social Work
09.2004 - 07.2008