Singing, traveling , acting
Tala Radwan
Vocalist
Cairo,Cairo
Overview
1
1
year of professional experience
3
3
Languages
Work History
Customer Operations Manager
Shoosha Innovations
Villa No. 117 Qoronfal New Cairo
01.2023 - Current
- Managed daily workflow of the customer support team, ensuring timely response and resolution of customer inquiries
- Enhanced customer satisfaction by implementing efficient operational processes and addressing customer concerns promptly.
- Coordinated with other departments to resolve inter-departmental challenges that affected service delivery, promoting seamless collaboration across functions.
Education
Bachelors Degree - Music Performance
03.2024
Skills
Fluent English Speaker
Great communication
Active listener
Interpersonal
Adaptability
Accomplishments
•Closed off deals with many clients leaving them both satisfied and excited about the products.
•Actively communicated the concerns of the clients to the team.
• Strategized ways to make applicable changes to the product to fit the clients’ visions.
•Reassured the clients of the products and acted as a direct line between them and the team at all times.
• If the client’s wishes are not applicable, a reassessment process would occur to ensure alternative solutions satisfying the client.
Interests
Timeline
Customer Operations Manager - Shoosha Innovations
01.2023 - Current
The American University in Cairo - Bachelors Degree , Music Performance