Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline

Tala Radwan

Vocalist
Cairo,Cairo

Overview

1
1
year of professional experience
3
3
Languages

Work History

Customer Operations Manager

Shoosha Innovations
Villa No. 117 Qoronfal New Cairo
01.2023 - Current
  • Managed daily workflow of the customer support team, ensuring timely response and resolution of customer inquiries
  • Enhanced customer satisfaction by implementing efficient operational processes and addressing customer concerns promptly.
  • Coordinated with other departments to resolve inter-departmental challenges that affected service delivery, promoting seamless collaboration across functions.

Education

Bachelors Degree - Music Performance

The American University in Cairo , New Cairo
03.2024

Skills

Fluent English Speaker

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Accomplishments

•Closed off deals with many clients leaving them both satisfied and excited about the products.


•Actively communicated the concerns of the clients to the team.


• Strategized ways to make applicable changes to the product to fit the clients’ visions.


•Reassured the clients of the products and acted as a direct line between them and the team at all times.


• If the client’s wishes are not applicable, a reassessment process would occur to ensure alternative solutions satisfying the client.

Interests

Singing, traveling , acting

Timeline

Customer Operations Manager - Shoosha Innovations
01.2023 - Current
The American University in Cairo - Bachelors Degree , Music Performance

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Tala Radwan Vocalist