Tamer Adel Salem
Database Unit Manager
Cairo
Summary
More than 19 solid years of experience in Information Technology, Technology Operations, Service Delivery, IT Infrastructure Services. 10 years in Government, 4 years in Multinational Organizations, 3 years in the public sector. Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology requirements. Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.
Overview
19
19
years of professional experience
1
1
Certification
54
54
years of post-secondary education
Work History
DATABASE UNIT MANAGER
ITIDA
Cairo, Smart Village
03.2010 - Current
- Participating/Coordinating/Managing multiple IS Projects (Process Engineering, ERP implementation, Documents Management System, SAN storage, Blade Servers, VMWare, Backup Solutions, … etc) to be delivered in high standard, in a timely manner and in line with global standards, with ongoing local support SLA for all IS Services are met
- Managing, designing and planning of building up 2 new Datacenters Projects in Silicon Waha Technology Parks at Assuit and Borg Al-Arab venues
- Participating in planning IT dept
- Budget and negotiating it with top Management
- Define the IT service requirements; measure, manage the IT performance expectations of the business, explaining the ROI of providing IT solutions
- Developing IT OLA and define IT policies and procedures manual
- Managing the SLAs and support contracts with the vendors and ensure they meet ITIDA business requirements.
EM GRID CONTROL SUPPORT ENGINEER
ORACLE
Cairo, Smart Village
07.2006 - 03.2010
- Providing technical support to Oracle customers for a defined technology area and resolve very complex technical customer questions and problems
- Contribute to the creation and maintenance of knowledge content for customers
- Participate in Root Cause/Corrective Action for a defined product set to improve the product quality and resultant customer satisfaction
- Achieving more than 85% of customer satisfaction
- Participating with Product Management and Development on product improvement programs (testing, SRP, BETA programs etc)
CRITICAL APPLICATION SUPPORT ENGINEER
ORANGE, City
09.2005 - 07.2006
- Providing technical support for (around 70 systems) to support business and keeping the availability of applications in line with their business criticality
- Proactive monitoring and ticket handling
- Functional and technical trouble-shooting expertise
NETWORK ADMINISTRATOR
Ismailia, Suez Canal University
02.2003 - 09.2005
- Responsible of the administration, maintenance and troubleshooting of the network “CISCO/3COM routers and switches”
- Responsible of the Oracle and SQL Server Databases administration over Sun (UNIX), Windows platforms.
Education
MASTER OF BUSINESS ADMINISTRATION -
ESLSCA Business School
Bachelor of Science - SCIENTIFIC COMPUTATIONS “MATH & COMPUTER SCIENCE"
Suez Canal University
Ismailia 09.1993 - 01.2002
No Degree - Strategic Management
RWTH Aachen University
01.2018 - 08.2018
Skills
Team ManagementDecision MakingTargeting GoalsStrategic ThinkingNegotiatingControlling FinancialsAdaptingNetworkerCommvault NetbackupV7000 - VNX – 3PARDataDomainSQL ServerOracle DBOracle Grid ControlVMWareProfessionalSoftware
Certification
Data Science Specialization - The Johns Hopkins University - June 2020
Timeline
No Degree - Strategic Management
RWTH Aachen University
01.2018 - 08.2018
DATABASE UNIT MANAGER
ITIDA
03.2010 - Current
EM GRID CONTROL SUPPORT ENGINEER
ORACLE
07.2006 - 03.2010
CRITICAL APPLICATION SUPPORT ENGINEER
ORANGE, City
09.2005 - 07.2006
NETWORK ADMINISTRATOR
Ismailia, Suez Canal University
02.2003 - 09.2005
Bachelor of Science - SCIENTIFIC COMPUTATIONS “MATH & COMPUTER SCIENCE"
Suez Canal University
09.1993 - 01.2002
MASTER OF BUSINESS ADMINISTRATION -
ESLSCA Business School