Tamer Gelany

• Oversee credit control for a postpaid customer base of over 10 million, with an annual billing review budget of 17 billion EGP.
• Spearhead audit and investigation of all billing actions, preventing potential revenue losses from customer care transactions.
• Collaborate with customer care and commercial teams to implement corrective measures, enhancing both revenue protection and customer satisfaction.
• Manage SLAs across billing cycle processes, ensuring adherence through coordination with internal stakeholders and external vendors.
• Provide actionable insights and recommendations to support decision-making and process improvement across billing operations.

Key Achievements:

• Led the implementation of my Team SOX 404 Compliance Audit project with Deloitte Company to apply with regulations and made the necessary process internal changes.
• Optimized the billing cycle SLA , improving customer billing experience by 20%.
• Successfully implemented solutions and fixed billing gabs reducing annual revenue leakage by 2 Million EGP.

• Directed high-usage monitoring and billing integrity, ensuring comprehensive checks for customers with high credit risk.
• Developed strategies to mitigate potential revenue losses, delivering a seamless billing experience for corporate and consumer segments.
• Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
• Supported department leadership in implementing new policies, procedures and controls.
• Coordinated with regulatory bodies to ensure compliance with industry standards, mitigating risk and safeguarding company's reputation.

• Managed corporate accounts, leading service delivery and troubleshooting for high-value customers. Built strong client relationships and ensured timely resolution of billing disputes and service issues.
• Coordinated closely with sales and activation teams to drive new contracts, ensuring accuracy and seamless activation processes.
• Increased revenue for the company through strategic upselling and cross-selling initiatives.
• Developed deep knowledge of customer businesses and relationship to company objectives.
• Boosted client satisfaction by effectively managing and resolving account issues.

• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.