Tamer Yehia

Maintenance and Troubleshooting:
• Exchange Server O365, Azure,AWS, and Active Directory across the entire MEI region.
• VMware ESXi 6.5: Install, prepare new machines, troubleshoot issues, and manage resources (e.g., adding hard disks or RAM).
Backup and Data Management:
• Perform online backups and restore data from Live Data and Deep Archive on Nasuni on AWS Cloud.
• Daily monitoring and updating of VEEAM & Backup replication status for all local servers (VMs on VMware ESXi 6.5).
• Safely backup and restore all company application databases from SQL 2018.
System and Network Maintenance:
• Regularly check, follow-up, and troubleshoot the EMC Storage system connected to three host servers via VMware ESXi 6.5.
• Perform network maintenance and system upgrades, including service packs, patches, hot fixes, and security configurations.
• Monitor performance to ensure network system availability and reliability.
Vendor and Contract Management:
• Liaise with vendors and other IT personnel for problem resolution.
• Manage and control Avaya IP phone system for all employees at Fugro SAE Egypt.
• Follow up and check all IT systems maintenance contracts (Printers, CCTV, and attendance systems).
Incident Reporting and Future Solutions:
• Report major incidents within the MEI region and recommend future solutions.
• Ensure network expansion projects align with company plans.
Training and Knowledge Sharing:
• Conduct training sessions and create new knowledge base articles for the IT service team.
• Apply Fugro standards for all IT equipment at Fugro SAE Egypt.
Security and Compliance:
• Select and implement security tools, policies, and procedures in conjunction with the company's security team.
• Apply Fugro standard OS updated images and security patches to all company machines.
Asset Management:
• Record and maintain an up-to-date document of all IT assets (Laptops, Desktops, Mobile Phones, Monitors, etc.).
• Track and document all IT equipment within the project.
Support and Troubleshooting:
• Provide Level-2/3 support and troubleshooting for all tickets within the MEI region.
• Work within established configuration and change management policies to ensure successful network infrastructure changes.
Collaboration and Evaluation:
• Collaborate with vendors to evaluate new technology and make recommendations to management.

Company Overview: A large factory located in Ain-Sokhna, equipped with approximately 200 desktops and laptops.
Responsibilities:
Symantec Antivirus V10.1 Server:
• Implementation and administration, including setup, troubleshooting failures, configuring Symantec firewall policies, and resolving connection issues between the server and clients.
Network Monitoring:
• Monitor servers for dirty shutdowns, clean shutdowns, service failures, and trace failures using Event Viewer and MOM 2007 reports.
Client Support:
• Resolve TCP/IP issues, network adapter problems, Outlook archiving issues, and connection failures with the Exchange server.
• Perform Windows and software installations and create backup images for similar types of PCs.
Printer Management:
• Install new local, shared, and network printers (e.g., HP, Xerox).
• Troubleshoot and fix printer failures, including network and sharing issues.
Group Policy Management:
• Modify and deploy Group Policies as per organizational requirements to sites, domains, or OUs.
SQL Server Administration:
• Setup and configure SQL 2000 on domain clients.
File Sharing Server Administration:
• Manage three network drives for each user: user drive (personal documents), department drive (departmental share), and public drive (shared by all domain users).
• Handle all file sharing failures on client machines.
Exchange Server Management:
• Install and manage Exchange 2003, including creating and modifying email accounts.
ISA Server Administration:
• Administer and support ISA 2004 server for users.
Antivirus Management:
• Administer and support McAfee Antivirus V8.
General IT Support:
• Provide comprehensive IT support for the factory's desktop and laptop environment.