Hi, I’m
TAMER MOHAMED MOHAMED ALI
Operation Manager
Muharram Bik,Alexandria
Summary
Dedicated Operations Manager candidate focused on utilizing extensive knowledge and proficiency to foster growth, optimize sales, and achieve organizational goals in a fast-paced, high-stakes setting.
Overview
27
years of professional experience
Work History
Alshab Kazem
Operations Manager
11.2024 - Current
Job overview
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
MacDonald's Restaurant
Operations Consultant
10.2003 - 05.2021
Job overview
- Run and create Cloud Kitchen recipes
- Preparing annual business plan
- Financial management: planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the restaurant
- People management: training and developing existing staff, motivating and encouraging staff to achieve targets, and coordinating staff scheduling
- Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
- Ensuring high standards of customer service are maintained
- Implementing, and instilling in their teams, company policies, procedures, and ethics
- Implementing branded promotional campaigns from head office, including the handling of point of sale promotional materials, or devising own promotional campaigns
- Preparing reports and other performance analysis documentation
- Reporting to and attending regular meetings with area managers or head office representatives
- Establishing relationships with the local community and undertaking activities that comply with the company's corporate social responsibility programs
- Build rapport to customers
- Ensuring that the restaurant delivers high-quality food and drink, and good customer service
- Responsible for preparation and submission of weekly and monthly required reports
- Keeping tabs with the restaurant’s quality, service, and cleanliness
- Handling customer complaints effectively by responding immediately, with maintained confidence and control
McDonald’s Egypt
Service Crew
01.1999 - 01.2003
Education
Tourism and Hotel Institute
01.1990
University Overview
Academic Year 1990.
Skills
Expertise in hospitality services
Communication excellence in English and Arabic
Team-oriented mindset
Adaptable to dynamic settings
Effective time and task organization
Proactive and assertive behavior
Professional engagement with clients and colleagues
Knowledge of core business principles
Ability to work autonomously
Composure under pressure with competing priorities
Flexibility for long hours on call
Anticipating customer requirements effectively
Meticulous attention to detail in following instructions
Skilled in Microsoft Office Suite
Classes Attended:
- Business Leadership Practices (BLP) Hamburger University Dubai
- Restaurant Operations Leadership Practices (RLP) Hamburger University Dubai
- Shift Management Excellence (SMX) Refreshment Class McDonald’s Kuwait Training Center
- Shift Into Over Drive (SIO) Refreshment Class McDonald’s Kuwait Training Center
- Shift Management Class (SMC) McDonald’s Kuwait Training Center
- Advance Shift Management (ASM) McDonald’s Kuwait Training Center
- Basic Shift Management (BSM) McDonald’s Kuwait Training Center
- Swing Manager Development Program (SDP) McDonald’s Kuwait Training Center
- Crew Chief Development Program (CCDP) McDonald’s Kuwait Training Center
Timeline
Operations Manager
Alshab Kazem
11.2024 - Current
Operations Consultant
MacDonald's Restaurant
10.2003 - 05.2021
Service Crew
McDonald’s Egypt
01.1999 - 01.2003