Hi, I’m
TAMER MOHAMED MOHAMED ALI
Operation Manager
Muharram Bik,Alexandria
Summary
Dedicated Operations Manager candidate focused on utilizing extensive knowledge and proficiency to foster growth, optimize sales, and achieve organizational goals in a fast-paced, high-stakes setting.
Overview
27
years of professional experience
Work History
Alshab Kazem
Operations Manager
11.2024 - Current
Job overview
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
MacDonald's Restaurant
Operations Consultant
10.2003 - 05.2021
Job overview
- Run and create Cloud Kitchen recipes
- Preparing annual business plan
- Financial management: planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the restaurant
- People management: training and developing existing staff, motivating and encouraging staff to achieve targets, and coordinating staff scheduling
- Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
- Ensuring high standards of customer service are maintained
- Implementing, and instilling in their teams, company policies, procedures, and ethics
- Implementing branded promotional campaigns from head office, including the handling of point of sale promotional materials, or devising own promotional campaigns
- Preparing reports and other performance analysis documentation
- Reporting to and attending regular meetings with area managers or head office representatives
- Establishing relationships with the local community and undertaking activities that comply with the company's corporate social responsibility programs
- Build rapport to customers
- Ensuring that the restaurant delivers high-quality food and drink, and good customer service
- Responsible for preparation and submission of weekly and monthly required reports
- Keeping tabs with the restaurant’s quality, service, and cleanliness
- Handling customer complaints effectively by responding immediately, with maintained confidence and control
McDonald’s Egypt
Service Crew
01.1999 - 01.2003
Education
Tourism and Hotel Institute
01.1990
University Overview
Academic Year 1990.
Skills
Expertise in hospitality services
Classes Attended:
- Business Leadership Practices (BLP) Hamburger University Dubai
- Restaurant Operations Leadership Practices (RLP) Hamburger University Dubai
- Shift Management Excellence (SMX) Refreshment Class McDonald’s Kuwait Training Center
- Shift Into Over Drive (SIO) Refreshment Class McDonald’s Kuwait Training Center
- Shift Management Class (SMC) McDonald’s Kuwait Training Center
- Advance Shift Management (ASM) McDonald’s Kuwait Training Center
- Basic Shift Management (BSM) McDonald’s Kuwait Training Center
- Swing Manager Development Program (SDP) McDonald’s Kuwait Training Center
- Crew Chief Development Program (CCDP) McDonald’s Kuwait Training Center
Timeline
Operations Manager
Alshab Kazem
11.2024 - Current
Operations Consultant
MacDonald's Restaurant
10.2003 - 05.2021
Service Crew
McDonald’s Egypt
01.1999 - 01.2003