Tamer Shourbagy
IT Network Engineer
Cairo,Nasr City
Summary
With over 11 years of experience in data center management and network security, I have led initiatives that significantly improved operational efficiency and security posture. My expertise in predictive maintenance and disaster recovery planning has contributed to maintaining high system uptime and resilience. I am eager to apply my skills and passion for technology innovation to further enhance data center operations. Accomplished technology and communications management professional with 10 years of industry experience. Strategically meets evolving business, management and service user needs.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
IT Infrastructure Engineer
Viatrix Health, S.c
Cairo, Egypt
12.2024 - Current
- Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
- Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
- Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
- Led the planning and execution of a successful migration from on-premise infrastructure towards a hybrid-cloud environment, minimizing disruptions and maximizing benefits.
- Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business goals.
- Verified location of deployed hardware in correct organizational unit.
- Participated in development meetings for high-value customers and business operations updates.
- Optimized network performance by implementing advanced infrastructure solutions and monitoring tools.
IT Network Engineer
ExComs
11.2024 - Current
- Implemented monitoring tools to identify potential threats, ensuring continuous system stability.
- Ensured high availability of critical systems by proactively monitoring performance metrics and performing timely upgrades as needed.
- Facilitated training sessions for end-users on new technology adoption and best practices for network usage.
- Optimized network security by conducting vulnerability assessments and implementing necessary measures.
- Streamlined troubleshooting processes, effectively resolving complex networking problems.
- Collaborated with security teams to design robust network protection strategies against cyber threats such as malware or unauthorized access attempts.
IT Network ENgineer
HCL Technologies
08.2024 - Current
- Reduced downtime through proactive identification and resolution of IT issues.
- Established effective communication channels between IT departments, ensuring seamless coordination of projects that spanned multiple functional areas within the organization.
- Implemented monitoring tools to identify potential threats, ensuring continuous system stability.
- Ensured high availability of critical systems by proactively monitoring performance metrics and performing timely upgrades as needed.
IT Network Engineer
Excis Compliance
07.2024 - Current
- Implemented monitoring tools to identify potential threats, ensuring continuous system stability.
- Ensured high availability of critical systems by proactively monitoring performance metrics and performing timely upgrades as needed.
- Facilitated training sessions for end-users on new technology adoption and best practices for network usage.
- Optimized network security by conducting vulnerability assessments and implementing necessary measures.
IT Infrastructure Engineer
Nokia Networks
07.2024 - Current
- Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.
- Coordinated with vendors for equipment procurement, installation, maintenance contracts, ensuring optimal service levels at competitive pricing points.
- Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
- Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
- Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
- Supported business objectives by seeking out new customers and networking at key events.
- Led the planning and execution of a successful migration from on-premise infrastructure towards a hybrid-cloud environment, minimizing disruptions and maximizing benefits.
IT Network Engineer
TRT International
02.2024 - Current
- Reduced downtime through proactive identification and resolution of IT issues.
- Established effective communication channels between IT departments, ensuring seamless coordination of projects that spanned multiple functional areas within the organization.
- Implemented monitoring tools to identify potential threats, ensuring continuous system stability.
- Ensured high availability of critical systems by proactively monitoring performance metrics and performing timely upgrades as needed.
It Network Engineer
Hexaware Technologies
11.2023 - Current
- Established effective communication channels between IT departments, ensuring seamless coordination of projects that spanned multiple functional areas within the organization.
- Implemented monitoring tools to identify potential threats, ensuring continuous system stability.
- Facilitated training sessions for end-users on new technology adoption and best practices for network usage.
- Reduced downtime through proactive identification and resolution of IT issues.
- Designed customized IT solutions to support specific client needs and address unique challenges.
IT Engineer
Deepscale Technologies
11.2023 - Current
- Provided technical support for data center operations, resolving over 200 tickets monthly with a 95% satisfaction rate
- Implemented a new ticketing system that improved tracking of support requests and reduced resolution time by 20%
- Assisted in the deployment of a new server farm, increasing the data center's processing power by 30%
- Conducted regular maintenance and updates of data center equipment, ensuring high availability and reliability
- Established network environment, designing system configuration and installation, and enforcing system standards
IT Support Engineer
SSE Global Technologies
10.2023 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Managed high levels of call flow and responded to technical support needs.
IT Projects Manager
Roots
03.2022 - Current
- Expanded use of VMware technologies, achieving multiple servers
- Tested and administered disaster recovery plans for different systems
- Directed installation and configuration of computer hardware, operating systems and applications
- Led IT support for 1st, 2nd, and 3rd line hardware and software issues
- Acted as first point of contact for hardware and software troubleshooting queries
- Collaborated with project engineers to roll out, manage, or patch software
- Identified skill gaps and restructured IT team, increasing department capabilities
- Executed performance reports and submitted to management for review
- Assessed data security and compliance to GDPR regulations
- Managed team of IT support technicians, developing workflows and processes
- Trained IT support state to manage enquiries from end-users with first-call resolution
- Aligned IT strategy with business needs, prioritizing value for money, security and contractual requirements
- Implemented network security policies and performed audits, leading to reduction in security breaches
- Executed projects using Waterfall and Agile methodologies
- Spearheaded new IT training and development programmes to boost employee retention
Senior IT Consultant
Hezb Homat Al Watan
10.2021 - Current
- Performed security testing using results to identify and fix vulnerable areas
- Modified current systems to enhance workflows and meet new needs
- Monitored system performance using recognized and agreed criteria
- Evaluated system linkages and optimized connections to improve compatibility and function
- Identified current inefficiencies and recommended changing functionality or behaviors to eliminate concerns
- Established and maintained robust links between systems
- Designed impressive solutions to overcome existing system challenges
- Navigated multiple application-specific interfaces to carry out analysis
- Outlined needs to meet end user requirements
- Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives
IT Infrastructure Engineer
Layers Logic LTD
09.2021 - Current
- Collected project information and disseminated to appropriate stakeholders
- Evaluated existing procedures and made proactive adjustments to meet changing demands
- Directed cross-functional teams to accomplish technical aspects of projects
- Developed proposals for clients, outlining project scope and timeline
- Gathered requirements for ongoing projects and organized details for management use
- Fostered positive and performance-oriented environment by implementing successful reward systems
- Prepared traffic impact studies to determine appropriate control measures
- Resolved project challenges through in-depth analysis and stakeholder consultation
- Coordinated contractors, subcontractors and laborers to deliver on projects
- Prepared accurate project cost estimates, schedules and specifications
- Monitored and maintained health and safety standards for site compliance
- Harnessed strong data analysis and modelling to deliver complex engineering calculations
- Established project materials and methods to maximise construction productivity
- Increased safety ratings by identifying and resolving severe structural issues
- Sourced and allocated cost-efficient resources to meet construction constraints
- Delivered construction outcomes through targeted structural stability assessments
Head Of IT
TGS
05.2017 - 03.2024
- Designed and implemented network security measures that reduced vulnerability to cyber attacks by 30%
- Managed the deployment of a firewall upgrade project, enhancing network security without disrupting ongoing operations
- Conducted regular security audits to identify and rectify potential vulnerabilities, significantly strengthening system security
- Collaborated with the IT team to develop security best practices, reducing the risk of data breaches
- Controlled department budgets by sourcing cost-effective solutions
- Observed workflow to establish system development priorities
- Led training sessions on security awareness for employees, improving the company's overall security posture
IT Site Infrastructure Operations Engineer
Hewlett Packard Enterprise
08.2021 - 12.2023
- Formulated process controls and validations to reach quality standards
- Analysed data to control costs and enhance service delivery
- Conducted fault finding and diagnostics on complex systems
- Examined and planned workflow, space requirements and equipment layout to improve manufacturing efficiency
- Produced reports and presented progress at project meetings and to clients
Senior IT Consultant
SA Architects
09.2020 - 11.2023
- Retrieved, separated and sorted program output and sent data to specified users
- Followed design and installation specifications to configure systems and equipment
- Answered user inquiries regarding software or hardware operation to resolve problems
- Used computer terminals to enter commands and activate peripheral equipment controls
- Established and maintained company network and data communications systems
- Consulted user guides and technical manuals to research and implement solutions
- Installed hardware, software and peripheral equipment in alignment with manufacturer specifications
- Maintained records of daily data communication transactions, problems and remedial actions taken
- Verified proper installation and connection of cables, operating systems and software
IT Manager
SASHECO
05.2020 - 03.2022
- Aligned IT strategy with business needs, prioritizing value for money, security and contractual requirements
- Implemented network security policies and performed audits, leading to reduction in security breaches
- Expanded use of VMware technologies, achieving multiple server and desktop virtualisation
- Executed performance reports and submitted to management for review
- Led infrastructure projects to install and upgrade various systems
- Collaborated with project engineers to roll out, manage, or patch software
- Acted as first point of contact for hardware and software troubleshooting queries
- Liaised with third parties to purchase end user equipment as necessary
- Oversaw execution of IT projects from inception to execution
- Trained IT support state to manage enquiries from end-users with first-call resolution
- Identified skill gaps and restructured IT team, increasing department capabilities
- Managed team of IT support technicians, developing workflows and processes
- Directed installation and configuration of computer hardware, operating systems and applications
- Identified and recommended cost-effective technology solutions
- Spearheaded new IT training and development programmes to boost employee retention
IT Technical Support Specialist
El-Mabany Contracting
01.2015 - 02.2018
- Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems
- Created assessment reports of equipment issues and resolutions using operational data
- Wrote technical documents related to current products for publishing on support page
- Researched and investigated client complaints to make recommendations and action plans
- Assisted sales team with technical presentations and aftershaves support
- Configured and maintained internal lab servers, workstations and group policies for smooth operations
- Collaborated with team members in virtual environments to optimize field experience and development capabilities
- Managed technical support page by creating FAQs and posting knowledge-based articles
- Troubleshot operating systems, hardware and software problems to identify root causes
IT Specialist
Ibnsina Pharma
04.2014 - 01.2015
- Maintained and performed hardware repairs on Windows, Mac and Linux computers and devices
- Educated employees on cybersecurity best practices to reduce number of cyber incidents
- Oversaw complex client and supplier contracts and managed compliant tender processes
- Designed and implemented hardware and software solutions to minimize downtime
- Improved overall network capabilities by implementing new connectivity configurations
Education
Bachelor of Electrical Engineering - Telecommunication Engineering
Higher Technological Institute
10th Of Ramadan 05.2007 - 01.2013
Skills
Datacenters
undefinedCertification
CCNA
Timeline
IT Infrastructure Engineer
Viatrix Health, S.c
12.2024 - Current
IT Network Engineer
ExComs
11.2024 - Current
IT Network ENgineer
HCL Technologies
08.2024 - Current
IT Network Engineer
Excis Compliance
07.2024 - Current
IT Infrastructure Engineer
Nokia Networks
07.2024 - Current
IT Network Engineer
TRT International
02.2024 - Current
It Network Engineer
Hexaware Technologies
11.2023 - Current
IT Engineer
Deepscale Technologies
11.2023 - Current
IT Support Engineer
SSE Global Technologies
10.2023 - Current
IT Projects Manager
Roots
03.2022 - Current
Senior IT Consultant
Hezb Homat Al Watan
10.2021 - Current
Sophos
09-2021
IT Infrastructure Engineer
Layers Logic LTD
09.2021 - Current
IT Site Infrastructure Operations Engineer
Hewlett Packard Enterprise
08.2021 - 12.2023
Senior IT Consultant
SA Architects
09.2020 - 11.2023
IT Manager
SASHECO
05.2020 - 03.2022
VMware Administration
05-2018
Head Of IT
TGS
05.2017 - 03.2024
MCSE
03-2017
MCSA
02-2015
IT Technical Support Specialist
El-Mabany Contracting
01.2015 - 02.2018
IT Specialist
Ibnsina Pharma
04.2014 - 01.2015
MCITP
06-2012
CCNA
01-2012
Bachelor of Electrical Engineering - Telecommunication Engineering
Higher Technological Institute
05.2007 - 01.2013
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