Tamer Yousef
Alexandria,ALX
Summary
I'm seeking a challenging position in a suitable establishment and environment with available work tools & I want to utilize skills to become an active participant In Establishment's success.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist and Night Shift Supervisor
Agyal Hospital
Alexandria, ALX
08.2019 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assigned each member of person team with specific daily tasks and responsibilities.
- Resolved customer problems and complaints
Key Account
Appliance (Mobinil's Agent)
Cairo
07.2011 - 12.2013
- Contacted customers to assess satisfaction and current needs.
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Supported customer satisfaction through regular follow-up and communication.
Purchasing Officer
National Catering Company
12.2008 - 05.2011
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Reviewed order updates to identify best practices aligned with corporate goals.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
Data Entry
Appliance (Mobinil's Agent)
Cairo, C
12.2003 - 06.2008
- Created and maintained data entry logs to track data entry activities.
- Developed and implemented data entry operations.
- Completed time-sensitive data entry requests.
- Completed accurate and timely data entry.
- Typed 100 files, allowing for fast and accurate data entry.
Executive Secretary
Ferro Metaleco Company
07.2002 - 11.2003
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Organized and updated schedules for executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Some College (No Degree) - Bachelor of Low
Ain Shams University
Cairo 09.1998 - 05.2002
Skills
Telephone Skills
Clerical Support
Data Entry
Customer and Client Relations
Document Control
Telephone Skills
Problem Resolution
Friendly, Positive Attitude
Place Of Birth
Cairo
Military Status
Exempted
Special Skills
Excellent command of various computer's software such as:-Windows {98-ME-2000-NT-XP-Server 2003- vista- seven}MS {Word - Excel - Power Point}Internet applications and surfing.Maintenance of some computer's parts.
Personal Information
- Date of Birth: 12/11/78
- Nationality: Egyptian
- Marital Status: Married
Timeline
Receptionist and Night Shift Supervisor
Agyal Hospital
08.2019 - Current
Key Account
Appliance (Mobinil's Agent)
07.2011 - 12.2013
Purchasing Officer
National Catering Company
12.2008 - 05.2011
Data Entry
Appliance (Mobinil's Agent)
12.2003 - 06.2008
Executive Secretary
Ferro Metaleco Company
07.2002 - 11.2003
Some College (No Degree) - Bachelor of Low
Ain Shams University
09.1998 - 05.2002