Tamer Yousef
Alexandria,ALX
Summary
I'm seeking a challenging position in a suitable establishment and environment with available work tools & I want to utilize skills to become an active participant In Establishment's success.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist and Night Shift Supervisor
Agyal Hospital
Alexandria, ALX
08.2019 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assigned each member of person team with specific daily tasks and responsibilities.
- Resolved customer problems and complaints
Key Account
Appliance (Mobinil's Agent)
Cairo
07.2011 - 12.2013
- Contacted customers to assess satisfaction and current needs.
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Supported customer satisfaction through regular follow-up and communication.
Purchasing Officer
National Catering Company
12.2008 - 05.2011
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Reviewed order updates to identify best practices aligned with corporate goals.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
Data Entry
Appliance (Mobinil's Agent)
Cairo, C
12.2003 - 06.2008
- Created and maintained data entry logs to track data entry activities.
- Developed and implemented data entry operations.
- Completed time-sensitive data entry requests.
- Completed accurate and timely data entry.
- Typed 100 files, allowing for fast and accurate data entry.
Executive Secretary
Ferro Metaleco Company
07.2002 - 11.2003
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Organized and updated schedules for executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Some College (No Degree) - Bachelor of Low
Ain Shams University
Cairo 09.1998 - 05.2002
Skills
Telephone Skills
undefinedPlace Of Birth
Cairo
Military Status
Exempted
Special Skills
Excellent command of various computer's software such as:-Windows {98-ME-2000-NT-XP-Server 2003- vista- seven}MS {Word - Excel - Power Point}Internet applications and surfing.Maintenance of some computer's parts.
Personal Information
- Date of Birth: 12/11/78
- Nationality: Egyptian
- Marital Status: Married
Timeline
Receptionist and Night Shift Supervisor
Agyal Hospital
08.2019 - Current
Key Account
Appliance (Mobinil's Agent)
07.2011 - 12.2013
Purchasing Officer
National Catering Company
12.2008 - 05.2011
Data Entry
Appliance (Mobinil's Agent)
12.2003 - 06.2008
Executive Secretary
Ferro Metaleco Company
07.2002 - 11.2003
Some College (No Degree) - Bachelor of Low
Ain Shams University
09.1998 - 05.2002
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