Tamer Abdul sami
Training And Development Manager
El Shorouk
Summary
Confident training leader with demonstrated planning, organizational and leadership abilities focused on the performance of the employee. Highly effective at educating people at all different skill levels.
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 5 years of progressive training experience and take on challenging new role
Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in soft skill
training and development manager motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Trainer
Online And Offline Courses
El Shorouk
04.2020 - Current
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Educated clients on proper use of products and systems.
- Contributed to reductions in employee turnover by revamping training programs.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Developed effective training plans based on department needs and objectives.
- Analyzed team performance and identified opportunities for additional training.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed individualized training plans to achieve staff readiness.
Training and Development Manager
Abo Ali Pharmacy
6th Of October City
12.2022 - 09.2023
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Researched and obtained relevant course materials to achieve training objectives.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Assisted in development of employee assessments to measure training value.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
- Coordinated technical training and personal development classes for staff members.
- Directed training programs and development paths for managers and supervisors.
- Developed departmental systems and procedures to better align workflow processes.
- Created in-depth training manual for all employees.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Managed new employee orientation training process for more than 100 employees each year
Operation Manager
Doctor M Pharmacy
Madinat An Nasr
12.2020 - 12.2022
- Introduced new methods, practices, and systems to reduce turnaround time
- Devised processes to boost long-term business success and increase profit levels
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
- Developed and maintained relationships with external vendors and suppliers
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Increased profit by streamlining operations
- Developed and implemented strategies to maximize customer satisfaction
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Reduced operational risks while organizing data to forecast performance trends
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Interacted well with customers to build connections and nurture relationships
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
Pharmacist Manager
Roshdy chain of pharmacies
Cairo
06.2018 - 10.2020
- Liaised with physicians and patients on proper dosage and potential adverse drug interactions.
- Kept prescription drugs and controlled substances safe and secure in pharmacy.
- Promoted pharmacy services to patients and medical providers.
- Communicated with patients, ensuring that medical information was kept private.
- Developed policies and procedures for effective pharmacy management.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Pharmacist and Pharmacy Manager
Al Dawa Pharmacy Chain
Saudi Arabia
05.2004 - 04.2018
- Dawaa chain of- pharmacies
- Collaborated with store manager to maintain daily operations.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Developed policies and procedures for effective pharmacy management.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
- Successfully negotiated client contract renewals to create increased revenue.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Communicated with patients, ensuring that medical information was kept private.
Pharmacist
Al Ezaby
Mohandessin
06.2004 - 06.2010
- Educated patients about possible drug interactions and gave special administration instructions.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Maintained appropriate drug records and completed reports as necessary.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Maintained appropriate drug records and completed reports as necessary
- Educated patients about possible drug interactions and gave special administration instructions
Education
TOT certificate - TRAINING
ESLSCA University
Cairo 01.2020 - 04.2020
MBA - Marketing Management And Research
Roma Business School
ROMA 04.2017 - 09.2018
Human Resources management advanced -
Online Academy
Cairo 01.2017 - 05.2017
Some College (No Degree) - Project Management
Online Academy
Cairo 06.2017 - 08.2017
Skills
Training solutions development
Timeline
Training and Development Manager
Abo Ali Pharmacy
12.2022 - 09.2023
Operation Manager
Doctor M Pharmacy
12.2020 - 12.2022
Trainer
Online And Offline Courses
04.2020 - Current
TOT certificate - TRAINING
ESLSCA University
01.2020 - 04.2020
Pharmacist Manager
Roshdy chain of pharmacies
06.2018 - 10.2020
Some College (No Degree) - Project Management
Online Academy
06.2017 - 08.2017
MBA - Marketing Management And Research
Roma Business School
04.2017 - 09.2018
Human Resources management advanced -
Online Academy
01.2017 - 05.2017
Pharmacist
Al Ezaby
06.2004 - 06.2010
Pharmacist and Pharmacy Manager
Al Dawa Pharmacy Chain
05.2004 - 04.2018
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