Tarek Hassanien Abdelhamied
Regional Head Enterprises Banking
Nasr City
Summary
Results-driven professional eager to contribute to a dynamic organization by leveraging a solid educational background and diverse skill set. Committed to applying and enhancing expertise in a collaborative environment that fosters growth and innovation. Proven ability to adapt and thrive in fast-paced settings, with a strong focus on achieving organizational goals. Passionate about continuous learning and development to drive success for both the team and the organization.
Results-oriented management professional with extensive experience in regional leadership and strategy implementation. Known for driving impactful changes and fostering team collaboration to achieve organizational objectives. Highly adaptable and reliable in dynamic environments, with strong leadership and analytical skills that ensure success.
Overview
20
20
years of professional experience
15
15
Certifications
1
1
Language
Work History
SMEs Commercial Regional Head
Credit Agricole Egypt CAE
06.2023 - Current
- Marketing Activities/ Portfolio Management:
- Ensure proper handling of assigned region/ business centers’ non-borrowing portfolio by assigned Center Heads and RMs
- Manage and develop overall region non-borrowing portfolio
- Responsible for the growth and maintenance of the non- borrowing customers of all assigned Business Centers
- Introducing new prospects to bank
- Achieve assigned region’s Liabilities budget and ensure region achieves its KPIs
- Maximize region non-borrowing portfolio profitability, as well as LOB profitability
- Impose cross selling and promotion of CAE products and services to SME’s clients
- Deciding action needed (as per delegation matrix) to solve any any customers’ complaints
- Conducting regular visits to existing region’s portfolio (with concerned RM) as well as prospect clients to generate successful leads
- Cross sell and promote CAE lending programs and identified products as per assigned target assigned to the Business Center while demonstrating professionalism in understanding customers ' business needs
- Maximize Trade Finance activity
- Enhance the Capital Market Activity and confirm all FX deals with CM team
- Promote other bank LOBs & products (referrals)
- Setting action plan for SME’s team within the region to work on activating all dormant and zero balance accounts
- Leading the team to provide service level excellence to all SME’s customers within the region ensure to decrease attrition rate
- Management:
- Managing and coaching team of ROs, ARMs, RMs, BCH
- Prepare a 2nd line of successors for every level within his region
- Maintaining discipline in the assigned Business Centers and ensure subordinates are in full adherence and abidance to CAE rules and values
Team Leader (Business Center Head)
Credit Agricole Egypt CAE
01.2015 - 05.2023
- Manage a team of SRMs-RMs and customer service.
- Manage and develop a portfolio of customers and introduce new prospects
- Achieve assigned budget
- Maximize account profitability, as well as LOB profitability
- Daily account management and handling customer complaints, having customer satisfaction at the heart of the activity.
- Respond to Customer requests and complaints
- Ability to generate leads and new business opportunities
- Make calls to existing as well as prospect clients
- Boost Liabilities in the portfolio by attracting new deposits and fresh funds
- Maximize utilization of approved borrowing clients facility limits
- Maximize Trade Finance activity within the portfolio
- Enhance the Capital Market Activity of the portfolio and negotiate all FX deals with CM team
- Spread study & carefully analyze client financial statements, structure credit facilities & mitigate risks.
- Conduct full market analysis and assess client business.
- Assist junior RMs in package write-up.
- Discuss credit proposal with Risk Department
- Handle renewal of existing client facilities
- Highlight immediately any problematic A/C.
- Market Corporate Assets / liabilities, as well as the full range of CAE products and service
- Actively contribute to synergies with other LOBs
- Comply with CAE policies & procedures.
- Comply with CBE directives & guidelines.
Relationship Manager
Credit Agricole Egypt CAE
09.2009 - 12.2014
- Focus on quality customer service & emphasis on customers benefit.
- Maintaining relations with new clients & retention of old ones.
- Creating a pool of committed, profitable customers for long time scale and building sound relationship with them.
- Find out what information & which products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information on that basis.
- Setting up meetings with new clients and showing presentations with the help of crm software.
- Analysis & Researching the latest products and regulations to provide accurate information to the customer on upcoming marketing trends
- Searching & looking for new sales opportunities that also match company’s requirement.
Customer Service Representative
Credit Agricole Egypt CAE
06.2008 - 08.2009
- Assisting customers with routine account-related requests such as Funds transfers, Automatic funds transfers, Stop payments, Enquiries about bank deposit products and service charges, Enquiries about ATM and Debit Card usage and limits, Enquiries about checking and savings accounts transactions, Enquiries about funds availability and Check verification requests by third parties.
- Researching and resolving customer problems
- Acting as the customer liaison between other bank departments when necessary.
- Inputting, maintaining and/or delete ATM and Debit Cards within the Bank’s system.
- Referring customers to the appropriate business partners for product and service needs uncovered during business transactions or conversations.
- Verifying information on ATM/Debit Card applications with the information in customer database, and sending exceptions to Personal Banking Counselors for corrections.
- Responding in a timely manner with correspondence and problem resolutions.
- Processing credit card applications while displaying a caring attitude.
- Updating the system with messages regarding ATM/Debit Cards and service charge rebates.
- Contacting customers to obtain necessary signatures on items with missing or irregular signatures.
- Contacting customers to notify them that check orders and/or debit cards are ready for pick up at the Bank
Bills Officer
Egyptian American Bank- Credit Agricole Bank
06.2006 - 05.2008
- Handling issuing of all types of letters of guarantee
- Handling all matters related to letters of credit
- Handling all issues related to FIDBC
- Handling outgoing transfers (out remittance)
- Handling all issues related to time deposits and certificate of deposits(issuing, redemption, renewal)
- Handling all manager cheques, foreign drafts
- Handling all issues related to stop payments of cheques , of foreign drafts , manager cheques
- Handling standing instruction , seep in and sweep out instructions
Education
Bachelors of Commerce - Accounting
South Valley University
01.2005
Skills
- LANGUAGES
- Arabic :Mother Tongue
- English: Fluent written & spoken
- COMPUTER SKILLS
- Excellent use of Microsoft Word, Microsoft Excel, and Microsoft Access
- PERSONAL SKILLS
Team management
Strategic marketing
Employee development
Data analysis
Adaptability
Employee coaching and mentoring
Negotiation and conflict resolution
Certification
Advanced Credit course, The American University in Cairo. August 2009
PERSONAL DATA
- Nationality: Egyptian
- Date of Birth: Aug 05, 1982
Timeline
SMEs Commercial Regional Head
Credit Agricole Egypt CAE
06.2023 - Current
Team Leader (Business Center Head)
Credit Agricole Egypt CAE
01.2015 - 05.2023
Relationship Manager
Credit Agricole Egypt CAE
09.2009 - 12.2014
Customer Service Representative
Credit Agricole Egypt CAE
06.2008 - 08.2009
Bills Officer
Egyptian American Bank- Credit Agricole Bank
06.2006 - 05.2008
Bachelors of Commerce - Accounting
South Valley University