Tarek Louka Shaker
New Cairo,C
Summary
Is to add value from my wide experience in Sales- Marketing & CRM, HR / Training & people development working in a different multinational and industries (Real Estate – Telecom – Insurance – Automotive-Transportation) which can be an added value to any respectable organization.
Overview
37
37
years of professional experience
1
1
Certification
Work History
General Manager
Innovative wsbpo -offshoring
03.2023 - Current
- Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals
- Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share
- Maintain project timelines to ensure tasks are accomplished effectively
- Develop, implement, and maintain budgetary and resource allocation plans
- Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
- Resolve internal staff conflicts efficiently and to the mutual benefit of all involved
Group HR Director & Administration
TMF (Family Corporation)
12.2019 - 02.2023
- Develop and implement HR strategies and initiatives aligned with the overall business strategy.
- Set and implement HR strategy across the group and ensure that all departmental & individual objectives are engaged.
- Bridge management and employee relations by addressing demand, grievances or other issues.
- Manage the recruitment selection process by building recruitment funnel management.
- Managing the performance appraisal system.
- Developing clear policies and ensuring policy awareness.
- Ensure job descriptions are up to date and compliant with all local, state and federal regulations.
- Maintain pay plan and benefits program.
- Enhancing payroll system, applying Comcys (HR interface) –Training in house – using RFM techniques.
Client Relations Director
Al Ahly – Sabbour
11.2018 - 10.2020
- Set Client relations strategy and ensure that it’s implemented to generate expected revenue.
- Managing all customer's complaints and inquiries Delivering all first home & second home.
- CRM new activities to ensure consolidating database and working day to day to improve accuracy.
- Assessing the existing process and improve it.
- Interfacing with Sales team in common projects and support them with SALES LEAD GENERATION (SFM)
- Delivering soft skills training program across the organization with customized program to sales team.
- Interfacing with marketing team in the launch of all new projects to ensure effectiveness and fulfilling customers need.
- Managing and setting the strategy of the outsource Raya call center.
- Customer board meeting quarterly to get some preventive action.
Sales Channel Development & Customer Relations Senior Manager
Bavarian Auto Group BMW
01.2014 - 10.2018
- Align with BWW AG their corporate strategy and ensure that all commercial departments are implementing.
- Audit – monitor all the processes in Sales & after sales as per BMW standard.
- Responsible for applying the BMW strategic program in BAG Egypt (Future Retail).
- Sharing with BMW AG our 2020 plan in Egypt (Sales & after Sales).
- Managing the CRM, GKL+ and the CIC team.
- Implement in Egypt the new HR Future Retail.
- Nurture the multinational / positive working environment.
Senior HR & Non- Technical Training Manager
Bavarian Auto Group BMW
01.2014 - 10.2018
- Design & Execute different soft skills program to all company’s level.
- Coordinate with HR team to ensure the high accuracy level of the TNA.
- Responsible of all education programs with the third parties.
- Responsible in choosing the training provider or freelance trainers in specific topics.
- Oversee and manage a performance appraisal system that drives high performance.
- Assess training needs to apply & monitor training programs.
Head of HR / Training & People Development
ACE Life Insurance CHUBB
01.2011 - 07.2013
- Responsible to manage & deliver Sales Insurance customized programs to all sales agents joining ACE.
- Customized different programs match different channel (Agencies – Bancassurance – Tele Sales – Group).
- Delivering management programs to Branch & Sales Managers.
- Delivering some soft skills programs to Customer care & under writing teams.
BDU Manager
Vodafone Egypt
09.2005 - 01.2010
- Responsible for account management of specific Enterprise SOHO accounts, and for the delivery of profitable, long term business of those accounts to Vodafone.
- Analyze statistical data related to clients business and industry to identify market trends for mobile products and services focusing on contract retention and revenue growth in the nominated accounts.
- Drive accelerated revenue growth by identifying potential markets for new and existing products and services in accounts.
- Ensures delivery of all financial targets including revenue growth, net ads, solution sales, ARPU and ARPA on selected customers.
- Heading different functions in outbound & inbounds calls (Tele-marketing, Tele-Sales, Call Back unit and Fulfillment team).
- Setting the team KPI'S & training development.
- Cross functional with the whole enterprise units.
Named Account Sales Manager
Vodafone Egypt
01.2005 - 08.2005
- Developing ARPU & ARPA (revenue) per selected accounts in the SME.
- Finding opportunities for solution products.
SME Sales Manager
Vodafone Egypt
04.2001 - 12.2004
- Managing 3rd party agent (targets, resources and communication).
- Handling different circumstances through the DSA in day to day operation.
- Managing services & communication between VF & the DSA.
Tele Sales Manager
Vodafone Egypt
08.2000 - 03.2001
- Tracks the problems facing the customers and generates subsequent corrective and preventive actions.
- Keeps track of the sales targets achievements per individual.
- Develops the database obtained from the marketing department and/or generates additional database following different leads.
- Plans and coordinate with all others sales channel.
- Submit monthly reports to the sales director.
Business Development Manager
Aramex Egypt
11.1999 - 07.2000
Sales & Marketing Director
In & Out Holidays ( Real Estate broker )
01.1995 - 10.1999
- ( achieving in average of 110% of my annual target consistently )
Tele sales & operation Manager
Sheraton Plus TVB
12.1993 - 04.1995
Sales Representative
Xerox
02.1991 - 11.1993
Assistant Sales Manager
Aramex Int’l Courier
12.1988 - 12.1991
- Started as a Sales Executive and was promoted to be an Assistant Sales Manager
Education
Professional Instructor Certificate -
EDI & London Chamber of Commerce
02.2013
B.S. Degree - Nutritional Science
Helwan University
01.1988
Al Salam College - English in Business
Al Salam College
06.1984
Certification
CRM Certified, BMW Group
Timeline
General Manager
Innovative wsbpo -offshoring
03.2023 - Current
Group HR Director & Administration
TMF (Family Corporation)
12.2019 - 02.2023
Client Relations Director
Al Ahly – Sabbour
11.2018 - 10.2020
Sales Channel Development & Customer Relations Senior Manager
Bavarian Auto Group BMW
01.2014 - 10.2018
Senior HR & Non- Technical Training Manager
Bavarian Auto Group BMW
01.2014 - 10.2018
Head of HR / Training & People Development
ACE Life Insurance CHUBB
01.2011 - 07.2013
BDU Manager
Vodafone Egypt
09.2005 - 01.2010
Named Account Sales Manager
Vodafone Egypt
01.2005 - 08.2005
SME Sales Manager
Vodafone Egypt
04.2001 - 12.2004
Tele Sales Manager
Vodafone Egypt
08.2000 - 03.2001
Business Development Manager
Aramex Egypt
11.1999 - 07.2000
Sales & Marketing Director
In & Out Holidays ( Real Estate broker )
01.1995 - 10.1999
Tele sales & operation Manager
Sheraton Plus TVB
12.1993 - 04.1995
Sales Representative
Xerox
02.1991 - 11.1993
Assistant Sales Manager
Aramex Int’l Courier
12.1988 - 12.1991
Professional Instructor Certificate -
EDI & London Chamber of Commerce
B.S. Degree - Nutritional Science
Helwan University
Al Salam College - English in Business
Al Salam College
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