Tarek Mohamed
Operations Management
Haram,Giza
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Retail Sales Specialist
Vodafone
Giza, El Haram
09.2023 - Current
- Informed customers of current store promotions to encourage additional sales purchases.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Issued receipts and processed refunds, credits, or exchanges.
- Displayed merchandise by arranging in appealing ways to boost sales.
Store Manager
Orange Company
Giza, Giza
3 2021 - 4 2022
- Make the store achieve sales target, and I was good at it. Our KPI was 80% of achieving sales, and we always achieve more than this.
- Send daily target plan on the first day via email, and one at the end of the day to report achievements and remaining KPI targets.
- Employee encouragement, if they achieved the target faster than usual, I used to give them an annual or day off.
- Meetings about new information and new offers and services, financial close for transactions two days per week, receive new stock by using logistics programs like Citrix.
- Look at the stock, daily price, and accessories, and update it if there is something new.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Retail Sales Specialist
Orange Company
Giza, El Haram
03.2020 - 02.2021
- Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor, collaborating with fellow team members to keep the sales floor area clean and organized at all times.
- Informed customers of current store promotions to encourage additional sales purchases.
- Greeted customers and helped with product questions, selections, and purchases.
Operation Shift Leader
Orange Company
Giza, Giza
09.2019 - 03.2020
- I supervise Team to meet all customers' needs, to reach Customer satisfaction.
- Help Team to achieve KPI Target.
- Always monitoring the real-time, to maintain the SL higher than 70%.
- Create break schedule, offs, and shifts schedule.
- Check the quality control weekly and monthly results to figure out if there's something wrong with a certain agent, like attitude or information handling, and figure out a way to fix it.
- Check the complaints that contains agents attitude and info, by calibration with complaints division
- Find an effective way to maintain the AHT on the track and achieve it.
- Conducted regular audits to ensure compliance with industry regulations and company policies, mitigating potential risks.
- Established clear lines of communication between shifts, promoting teamwork and collaboration across departments.
Customer Service
Orange Company
Giza, Giza
01.2019 - 09.2019
- So, I have to finish calls fast to save my AHT and also the SL for the account.
- Without getting any error, this requires a well-known system and well-known soft skills.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.
Agent
Vodafone Company
Cairo, Cairo Governorate
05.2018 - 01.2019
- Worked as an inbound agent at Vodafone Egypt for 888, Red Family, and ICC account.
- Used to work under pressure because it was a very rush account, so I have to finish calls fast to save my AHT and also the SL for the account, without getting any error and this require a well know of system and a well know of soft skills also with no repeated calls to calm the flow of the calls, so I was focusing on customer require and demands on order and do the troubleshooting more than once also do my best to make the customer satisfied plus achieve the FCR.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Agent
Raya Company
Cairo, Cairo Governorate
05.2017 - 05.2018
- Outsourcing CSR for McDonald's Account
- Handling customers' inquiries, orders, and solving their issues.
- Developed knowledge and ability to work on Customer Relations Management Systems.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Education
Bachelor of Arts - Arts Department of Sociology
Helwan University
Cairo, Egypt 01.2016 - 09.2021
Skills
Customer Relationship Management (CRM)
Soft Skills
Presentation Skills
Hiring
Analytical Skills
Adobe Photoshop
Data Analysis
Account Management
Customer Satisfaction
Sales Management
Sales
Social Media Marketing
Retail
Business Advisory
Problem Solving
Teamwork
Team Leadership
Interpersonal Communication
Creativity Skills
Leadership
Microsoft Excel
Customer Service
Communication
Education
Multitasking efficiency
Product Knowledge Expertise
Management
Training and mentoring
Profile
Single, Egyptian, 03/14/96, Haram, Giza, Egypt
Languages
Arabic
Proficient
C2
English
Intermediate
B1
Timeline
Retail Sales Specialist
Vodafone
09.2023 - Current
Retail Sales Specialist
Orange Company
03.2020 - 02.2021
Operation Shift Leader
Orange Company
09.2019 - 03.2020
Customer Service
Orange Company
01.2019 - 09.2019
Agent
Vodafone Company
05.2018 - 01.2019
Agent
Raya Company
05.2017 - 05.2018
Bachelor of Arts - Arts Department of Sociology
Helwan University
01.2016 - 09.2021
Store Manager
Orange Company
3 2021 - 4 2022
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