Tarek Mostafa
Quality Assurance Specialist
Giza,C
Summary
Dynamic Quality Assurance Specialist at Flairstech with a proven track record in enhancing customer satisfaction and implementing effective corrective action plans. Skilled in team collaboration and project management, I leverage AI tools to optimize workflows, ensuring accuracy and timely resolutions. Committed to continuous improvement and delivering actionable insights for product development.
Overview
7
7
years of professional experience
Work History
Quality Assurance Specialist
Flairstech
Cairo, Cairo Governorate
04.2023 - Current
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with Operation department.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reported problems and concerns to management.
- Documented and reported quality assurance outcomes, providing actionable insights for product development teams.
- Using AI tools to optimize workflows, accelerate task completion, and ensure accuracy throughout the QA process.
Senior Travel Advisor
Flairstech
Cairo, Cairo Governorate
05.2022 - 04.2023
- Utilized Global Distribution Systems (GDS) like AMADUES to manage and process airline ticketing actions efficiently.
- Handled end-to-end ticketing operations, including issuing new tickets and reissuing them for both voluntary and involuntary cases
- Handling adding CHD and INF inquiries and name correction cases
- Handling involuntary and voluntary refunds
- Collaborated directly with airlines to resolve complex issues, acting as a liaison to ensure a seamless and enhanced customer experience.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
Travel Advisor
Almosafer
Cairo, Cairo Governorate
01.2021 - 04.2022
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Advise customer with ticket fare rules to help them to decide what action they need to take , then send the request to the concerned team
Tour Leader
Sylvia Tours
Cairo, Cairo Governorate
01.2019 - 02.2020
- Assisted clients with travel documentation requirements such as visas or permits, streamlining the pretravel process for them.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Ensured timely communication with clients before, during, and after tours to address any questions or concerns they had.
- Guided groups of up to 9 people on scheduled tours.
- Regularly reviewed feedback from clients and incorporated suggestions into future tours for continuous improvement of offerings.
Education
Bachelor of Tourism Studies - Tourism And Aviation Industries
Faculty of Tourism And Hotels
Cairo, Egypt 05.2001 -
Skills
Quality assurance
Team collaboration
Project management
Customer service
Internal audits
Documentation and reporting
Timeline
Quality Assurance Specialist
Flairstech
04.2023 - Current
Senior Travel Advisor
Flairstech
05.2022 - 04.2023
Travel Advisor
Almosafer
01.2021 - 04.2022
Tour Leader
Sylvia Tours
01.2019 - 02.2020
Bachelor of Tourism Studies - Tourism And Aviation Industries
Faculty of Tourism And Hotels
05.2001 -
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